Waited a long time for delivery, had to contact customer service to find out where my order was, was then told my items were on back order. Communication needs improvement! Someone should’ve updated m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.
Contact info
18 Soho Square, W1D 3QL, London, United Kingdom
- contact@theltlshop.com
- theltlshop.com
Replied to 1% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very reasonably priced products
Very reasonably priced products. Excellent quality, wouldn’t purchase my hair products anywhere else.
I’ve ordered Redken several times from…
I’ve ordered Redken several times from LTL as they had the best price and the delivery has always been quick.
Outstanding Service and Speed of Delivery
I regularly order from The LTL Shop because their website is so easy to use, their prices are highly competitive, and, crucially, their delivery is incredibly quick and reliable.
My most recent order perfectly demonstrates their efficiency: I ordered 2 x Redken All Soft Shampoo 1000ml bottles on Tuesday 18th November and my order was delivered free of charge today, Thursday 20th November. A 2 day turnaround is superb!
I have absolutely no hesitation in recommending The LTL Shop to family and friends. They are consistently excellent.
I've ordered Redken products from this…
I've ordered Redken products from this site a number of times and each time there is no problem and quick delivery. Good price too. Will definitely buy from here again
Fast delivery and hassle free ordering
Fast delivery and hassle free ordering, no problem with any of the orders I’ve placed
I found this little gem online a while…
I found this little gem online a while ago now and was so thankful I did after searching everywhere for the 1000ml redken conditioner and shampoo I finally found it here at a fantastic price I will honestly never have it from anywhere else now they have been brilliant I found there website easy to browse and very easy to place an order if you need advice you get that to what more could you ask for.
The quality is spot on you know your getting the genuine product which is the most important thing to all of us. Delivery super fast 👌 so bonus on top of everything else I'm one very happy girl and if I could keep this a secret just for me I would lol 😆 but I think it's only fair to share it with everyone that wants quality at affordable prices I highly recommend LTL 😀 ❤💙
Excellent product and excellent prices
Excellent product and excellent prices. Quick delivery! Very happy with service.
Pleased with deliveries thank you
Hi
Ordering from LTL easy and my experience has been quick delivery which is good when waiting on goods to be able to use them .
I was surprised on reading problems some customers have had getting goods ,
Can honestly say i have had no problems .
Great service and best price I have…
Great service and best price I have found in Redken products. Have bought from LTL Shop many times 👍🏻
Best hair products
I always get my redken hair products from here! They always offer the best prices and quick delivery
I have had a great experience with LTL…
I have had a great experience with LTL easy to order and products arrived 2 days later. Would definitely use again.
Honestly I’m a little shocked by these…
Honestly I’m a little shocked by these reviews - I’ve ordered 3 times now and honestly I think they are a fantastic supplier who offer amazing value. My order came in the time frame they told me it would and they products have been fantastic and they actually sell amino mint which is my holy grail shampoo.
One of my go-to discount websites
My experience seems different to others I had a problem with a damaged package but that was a problem created by the couriers in transit. LTL immediately replaced the products that arrived in damaged boxes or were missing. All I did was send photos of the exterior of the box. I find their range good, prices very competitive and items rarely out of stock.
Absolutely incredible
Absolutely incredible. Love all their products especially the Redken range. Been amazing with customer service too
Excellent FUL hair products
I got some FUL hair products last week — moisturizing mask and styling stuff — and they’re amazing! Great quality, good prices, and super fast delivery. Really happy with the whole experience. Highly recommend! I’ll definitely order again! Perfect gift idea 💛
Appalling service and questionable products
I ordered six large redken containers of shampoo, one was leaking when it arrived. The other bottles felt inferior and the quality of the shampoo didn't feel like Redken shampoo. I sent in photos of the leaking and dented bottles as requested and have not received any reply since.
The company are not listed at company house.
I have emailed numerous times with no response , if you order from an online company and are not satisfied you can return in a a certain time frame that's if the company ever respond.
This company ( if in fact they are a comany) are a total scam, if something seems too cheap there is usually a reason. AVOID and do not waste your money .
I am pursuing this with my credit card company.
I love the LTL Shop
I love the LTL Shop! Good prices, good value, good services. Should be way bigger!
Great customer service and easy to order
I’ve tried so many hair products over the years, but this one genuinely impressed me. It left my hair feeling soft, shiny, and so much easier to manage. It doesn’t feel heavy or greasy at all. I’ve noticed a real difference in the texture of my hair after just a few uses — definitely my new go to!
Fast delivery
Really easy to place order, arrived in 2 days and such a great selection. No complaints
My go to site for hair care
My go to site for hair care, always great deals!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








