The LTL Shop Reviews 253

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 159 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing, often finding products cheaper than elsewhere, and some have received their orders promptly with good quality items. Reviewers frequently highlight the value for money and the authenticity of the products received, with some noting that their orders arrived well-packaged and in good condition. However, some customers experienced significant delays in receiving their orders, with several reporting that products did not arrive or took much longer than expected. There are also concerns regarding customer service, as many reviewers struggled to get responses to their emails or calls, and some received incorrect or damaged items without resolution.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Product

Consumers find product experiences to be ambiguous, with many praising the quality, competitive pricing, and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and affordable... See more

Response time

Clients express significant dissatisfaction with response times, frequently reporting a lack of replies to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Waited a long time for delivery, had to contact customer service to find out where my order was, was then told my items were on back order. Communication needs improvement! Someone should’ve updated m... See more

Rated 4 out of 5 stars

I placed an order on the LTL shop website on the 10th of July. After several days with no update, I reached out to their customer service on the 17th and conveniently received a reply the following... See more

Rated 4 out of 5 stars

I have ordered from this Company at least three times and they are definitely legit. My past orders were always delivered promptly and I never had any missing items or complaints. The reason I’m deduc... See more

Rated 1 out of 5 stars

I'd give it no stars if I could SCAMMERS. It's 14 days after my order which according to Shop tracking HASN'T BEEN DISPATCHED. There is NO WAY TO CONTACT them as all emails produce an automated rep... See more


Company details

  1. Hair product shop

Written by the company

Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.


Contact info

2.9

Average

TrustScore 3 out of 5

253 reviews

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1-star

Replied to 1% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding Service and Speed of Delivery

I regularly order from The LTL Shop because their website is so easy to use, their prices are highly competitive, and, crucially, their delivery is incredibly quick and reliable.

My most recent order perfectly demonstrates their efficiency: I ordered 2 x Redken All Soft Shampoo 1000ml bottles on Tuesday 18th November and my order was delivered free of charge today, Thursday 20th November. A 2 day turnaround is superb!

I have absolutely no hesitation in recommending The LTL Shop to family and friends. They are consistently excellent.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I found this little gem online a while…

I found this little gem online a while ago now and was so thankful I did after searching everywhere for the 1000ml redken conditioner and shampoo I finally found it here at a fantastic price I will honestly never have it from anywhere else now they have been brilliant I found there website easy to browse and very easy to place an order if you need advice you get that to what more could you ask for.
The quality is spot on you know your getting the genuine product which is the most important thing to all of us. Delivery super fast 👌 so bonus on top of everything else I'm one very happy girl and if I could keep this a secret just for me I would lol 😆 but I think it's only fair to share it with everyone that wants quality at affordable prices I highly recommend LTL 😀 ❤💙

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Pleased with deliveries thank you

Hi
Ordering from LTL easy and my experience has been quick delivery which is good when waiting on goods to be able to use them .
I was surprised on reading problems some customers have had getting goods ,
Can honestly say i have had no problems .

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Honestly I’m a little shocked by these…

Honestly I’m a little shocked by these reviews - I’ve ordered 3 times now and honestly I think they are a fantastic supplier who offer amazing value. My order came in the time frame they told me it would and they products have been fantastic and they actually sell amino mint which is my holy grail shampoo.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

One of my go-to discount websites

My experience seems different to others I had a problem with a damaged package but that was a problem created by the couriers in transit. LTL immediately replaced the products that arrived in damaged boxes or were missing. All I did was send photos of the exterior of the box. I find their range good, prices very competitive and items rarely out of stock.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent FUL hair products

I got some FUL hair products last week — moisturizing mask and styling stuff — and they’re amazing! Great quality, good prices, and super fast delivery. Really happy with the whole experience. Highly recommend! I’ll definitely order again! Perfect gift idea 💛

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service and questionable products

I ordered six large redken containers of shampoo, one was leaking when it arrived. The other bottles felt inferior and the quality of the shampoo didn't feel like Redken shampoo. I sent in photos of the leaking and dented bottles as requested and have not received any reply since.
The company are not listed at company house.
I have emailed numerous times with no response , if you order from an online company and are not satisfied you can return in a a certain time frame that's if the company ever respond.
This company ( if in fact they are a comany) are a total scam, if something seems too cheap there is usually a reason. AVOID and do not waste your money .
I am pursuing this with my credit card company.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and easy to order

I’ve tried so many hair products over the years, but this one genuinely impressed me. It left my hair feeling soft, shiny, and so much easier to manage. It doesn’t feel heavy or greasy at all. I’ve noticed a real difference in the texture of my hair after just a few uses — definitely my new go to!

4 November 2025
Unprompted review

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