The Luxury Bath Company Reviews 

159
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I ordered a large 'Turner' shower tray that arrived on time but it was crooked and uneven and could not be fitted which delayed the build of our bathroom somewhat. They did replace it but the logisti... See more

Rated 5 out of 5 stars

The shower tray was installed on a contiboard floor and is as solid as a rock. Quite heavy at 67.5 kilos we used suction pumps to move the tray upstairs and again to put it in place (recommended) maki... See more

Rated 5 out of 5 stars

Had a cowboy builder unbeknownst to me fitted a rubbish shower tray and didn't level properly. Only two trays on line matched dimensions, didn't really want to order on line without seeing. Took a gam... See more

Rated 5 out of 5 stars

I looked everywhere for a suitable bath tray to fit my recently fitted free standing bath and could not find one suitable. I was about to give up and by chance I came across the Bailey bath t... See more

Company details

  1. Bathroom Supply Shop

Written by the company

Connoisseurs in The Art of Bathing ® The Luxury Bath Company’s mission is to reinvent the luxury bathing concept: delivering impeccably designed, high-end bathroom furniture at affordable prices. Our collections are timelessly styled to create aesthetic and functional perfection so you can enjoy the pleasure and tranquillity of bathing. Whether you crave geometric splendour or a spiritual sanctuary, we welcome you to our inspirational world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(159)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy To Use

Easy website, Clear information. Good comms and a fast well informed delivery. Product also good.
Nothing to complain about at all.

4 April 2024
Rated 5 out of 5 stars

Very pleased

From Order to Delivery everything went smoothly and I would highly recommend this company and its products. I love my new bath and I can't wait to have it installed.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service and fantastic products

After an initial chase, the Luxury Bath Company did a spectacular job. I’d ordered a shower tray which it later transpired couldn’t be delivered quickly. Not only did the company act quickly and helpfully to sort out an alternative that could be delivered on time, they upgraded my order to an even better option.
The shower tray is spectacular - high quality and gorgeous looking. I am a very happy customer and would highly recommend the company.

5 February 2024
Rated 5 out of 5 stars

Customer focused Company.

Got to say still to unpack and install the shower tray - but experience so far with LBC just first class - great website, excellent people to discuss tray with, and shipping/delivery as committed.

14 February 2024
Rated 4 out of 5 stars

Fantastic service- cannot fault but bath not comfortable for me

Fantastic service- cannot fault. Go above and beyond. And I agree with all previous comments. Wanted a stone bath in Matt- looks terrific - yet I find it uncomfortable and cannot relax in my lovely new bath. Tried head and neck support but not particularly successful as they slip down the bath and don’t resolve the issue. What is lacking is a slope to lean back on and for somewhere to put my head so not ergonomically friendly for me I’m afraid. Ok if you want to sit upright, so ok for a quick dip and then out. Bath purchased was the Lawrence.

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Stunning bath

Absolutely delighted with my Lowry freestanding stone bath in matt white. The shape and size are perfect, looks stunning and I love the feel of the matt stone. Customer service was fantastic - sending me the waste early whilst holding back delivery of the bath until we were ready, which ended up being 2 months after point of ordering. When delivery was made bath was well packaged and dropped as close to the door as possible (we have a gravel drive so not great for pallet delivery). I chose this bath as it was not as heavy as some of the other ones I had looked at which were weighing in at 150kg!

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service - called early in the morning today to sort a next day delivery out for a beautiful shower tray. The team provided an option and quote - which has saved my bathroom reno timeline as Lusso haven't been able to get their item here in time. The Hockney tray looks amazing. thanks!

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Quality products trustworthy company

Ordered a small sink for our WC from the Luxury bathroom company. The sink was excellent quality and I’m really pleased with it. Wouldn’t hesitate to order from them again.

18 November 2023
Unprompted review

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