The Luxury Bath Company Reviews 

159
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I ordered a large 'Turner' shower tray that arrived on time but it was crooked and uneven and could not be fitted which delayed the build of our bathroom somewhat. They did replace it but the logisti... See more

Rated 5 out of 5 stars

The shower tray was installed on a contiboard floor and is as solid as a rock. Quite heavy at 67.5 kilos we used suction pumps to move the tray upstairs and again to put it in place (recommended) maki... See more

Rated 5 out of 5 stars

Had a cowboy builder unbeknownst to me fitted a rubbish shower tray and didn't level properly. Only two trays on line matched dimensions, didn't really want to order on line without seeing. Took a gam... See more

Rated 5 out of 5 stars

I looked everywhere for a suitable bath tray to fit my recently fitted free standing bath and could not find one suitable. I was about to give up and by chance I came across the Bailey bath t... See more

Company details

  1. Bathroom Supply Shop

Written by the company

Connoisseurs in The Art of Bathing ® The Luxury Bath Company’s mission is to reinvent the luxury bathing concept: delivering impeccably designed, high-end bathroom furniture at affordable prices. Our collections are timelessly styled to create aesthetic and functional perfection so you can enjoy the pleasure and tranquillity of bathing. Whether you crave geometric splendour or a spiritual sanctuary, we welcome you to our inspirational world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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4.3

All reviews

(159)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a cowboy builder unbeknownst to me…

Had a cowboy builder unbeknownst to me fitted a rubbish shower tray and didn't level properly. Only two trays on line matched dimensions, didn't really want to order on line without seeing. Took a gamble and ordered. Absolutely delighted with quality, delivery and price.

9 October 2024
Rated 5 out of 5 stars

High quality items and great communication

We ordered a stone resin bath, basin and taps from the Luxury Bath Company for a complete bathroom renovation. We found these items to be of high quality at a competitive price. We contacted the company several times for information about the items and their delivery and received very prompt and helpful responses. Communication from the pallet company was not great which is pretty unhelpful when receiving very heavy items to be left kerbside but staff at the Luxury Bath Company liaised with them and got the right information to us. Overall, excellent items and excellent service.

27 September 2024
Rated 5 out of 5 stars

Great find on Google

I stumbled across this company on Google search, looking for bath cushion and bath tray. They definitely had the two things I needed.
I ordered on a Saturday evening and they arrived safely Monday morning by courier
I am extremely pleased with my order and would definitely use this company again

7 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible quality and customer service

Extremely disappointed with this company and the product I received. I ordered the Haydon freestanding basin in June. Unfortunately there was a delay to my bathroom project starting, so it remained unboxed and in the original packaging until last week (I believed this to be the safest option). Upon opening the box, I discovered chips all along the bottom of the unit. I contacted customer services who have told me that I should have opened and checked it whilst the courier was with me - this was not an option given to me; in fact the courier seemed in a rush to deliver and leave as soon as possible. I have not been offered a refund or replacement, just a repair kit. I do not expect to have to repair a basin, let alone before it is even installed! I was hoping my new basin would give my bathroom the wow factor, but instead it will be an eyesore! I will not be using this company again or recommend them to anyone.

30 August 2024
Unprompted review
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Reply from The Luxury Bath Company

Morning Bethan
We understand your frustration but as the item is fragile under Clause 7.9 of our STC we can not be responsible for items that can be mishandled on site. The item was delivered on 13th June 2024 and accordingly has been on site for nearly 3 months. All items are inspected under our QC before despatch so the item left in perfect condition. We usually charge £49.99 incl VAT for a repair kit but as a gesture of goodwill have offered to send this FOC.
We always strive to assist our customers but in this instance due receiving your issue nearly 3 months after delivery we are unable to assist.
Kind regards

Rated 5 out of 5 stars

Luxury service to match

Luxury service to match, ordered the stone Resin bath on a Tuesday and was delivered the next day, this is an expensive service but worth every penny. The quality of the bath is excellent, delivered on a pallet with a topper, inside is a timber frame protecting the bath rim.

Emails were answered the same day and the phone call I had was quick , easy and the agent had a good understanding of the product.

Wouldn't hesitate to order from this company again 10/10

Only downside was finding 3 other people to help lift the bath up a spiral staircase.

12 August 2024
Rated 5 out of 5 stars

Brilliant product and service.

Arrived very quickly and lovely quality product. Brilliant communication. I spoke to them over the phone as I needed to check the shower tray connection and they were very friendly and helpful. Would highly recommend and use again.

3 June 2024
Rated 1 out of 5 stars

Luxury Bath Company:

Luxury Bath Company:

Had to return the shower tray and Edward was very supportive and was helpful in helping the re-imbursement of the tray and communicated all procedures very efficiently.

31 May 2024
Unprompted review
The Luxury Bath Company logo

Reply from The Luxury Bath Company

Good morning,

Thank you for your positive comments regarding our communication during the returns process.
Thank you also for saying during our telephone conversation that our shower tray was of very good quality.

Hopefully we can be of help in the future.

Kind regards,

The Luxury Bath Company Team

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