The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
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Review summary
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Reviews shaping this summary
Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
Company replied
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
Company replied
Luxury Closet is the best online store to get quality luxury items. Everything ive purchased hasarrived exactly as described. I live stateside so the duty fees are a little of a hassle, but I guess th... See more
Company replied
Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value for money
Great value for money. My item was listed as fair and I took a chance on it; what i received was an item of way better qualiy than just "fair." I was surprised and happy.
6 January 2026
Reply from The Luxury Closet
Dear Lynn,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Excellent service with great items!
5 January 2026
Reply from The Luxury Closet
Dear John,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Immediately broke
When receiving my shoes I tried them on and the heel immediately broke.
1 January 2026
Reply from The Luxury Closet
Dear Alexandra,
Thank you for sharing your feedback.
We see our support team attempted to contact you via email and phone to assist further and requested images to review the concern. Sadly, we did not receive a response, which limited our ability to investigate and support your claim.
We remain happy to assist—please feel free to reach out to us with the requested details.
Best wishes,
TLC
Impeccable service and professionalism 🇦🇪
Fast, efficient, and highly professional service. Communication was seamless, and the UAE team delivered an excellent level of customer care throughout. A truly smooth and pleasant experience that reflects a high standard of service.
25 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Kate,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
My experience
Really pleased with my purchases, but pre-owned bags over 10 years old being this pricey is surprising
4 January 2026
Reply from The Luxury Closet
Dear Aljouhara,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Product exactly as described
Product exactly as described
Fast delivery with timely updates
Overall great shopping experience!
2 January 2026
Reply from The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Deirdre,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Perfect buy
Perfect buy, everything went well. International Shipping was fast in perfect condition.
We have been also in the store in Dubai, unfortunately the item what we have been interested in, was just online on stock.
25 December 2025
Reply from The Luxury Closet
Dear Christoph,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Jlun,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Overwhelming Perfume Odor
I purchased a Chanel Boy Bag. It has such a strong perfume odor that I can smell it across the room. It is as if the bag had been dipped into a bucket of perfume. This defect should have been explicitly mentioned in the product description. Instead of this, the website has a general statement that some of their products may have a perfume odor. I wouldn't have purchased this bag had I known it would be this bad.
23 December 2025
Reply from The Luxury Closet
Dear Madhu,
Thank you for sharing your feedback.
We’d like to clarify that the bag was listed as a vintage piece, and with older leather items, a natural odor can sometimes be present.
That said, we completely understand your concern and did attempt to reach out to you to assist further, but were unable to connect. We would still be happy to support you—please feel free to get in touch with our customer care team so we can help resolve this for you.
Best wishes,
TLC
Fast shipping
29 December 2025
Reply from The Luxury Closet
Dear Amal,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I would have preferred to see a picture…
I would have preferred to see a picture of the shoes from the bottom. When I received my purchase, I didn’t like how they looked from underneath.
27 December 2025
Reply from The Luxury Closet
Dear Haneen,
Thank you for your feedback.
We would like to confirm that the product images on our website include clear photos of the sole, with high-resolution zoom available for closer inspection. Our team also attempted to reach out to share the same images directly, but we did not receive a response.
We appreciate your feedback and will continue working to make product visibility even clearer for our customers.
Best wishes,
TLC
Best delivery time and received as…
Best delivery time and received as posted.
Loved it
24 December 2025
Reply from The Luxury Closet
Dear Islam,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Shoes arrived exactly as described and…
Shoes arrived exactly as described and I was so happy with the speed of delivery. I would definitely buy again.
22 December 2025
Reply from The Luxury Closet
Dear Mel,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Best team and best luxury reseller…
Best team and best luxury reseller hands down ❤️❤️
23 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Farah,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
You can always find something for yourself
The selection is not that wide, but i can always find my piece! Love the app itself, delivery champs and the support team
23 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I had a fantastic experience with The…
I had a fantastic experience with The Luxury Closet. I purchased a Lady Dior bag for my wife, and it exceeded my expectations. The quality is top-notch, and it arrived in Saudi Arabia much faster than anticipated. I would also like to commend the customer support team for being very responsive and helpful with my questions. I will definitely be a returning customer!
15 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Sathish,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Consignment without consent: underpriced, unpaid, and unaccountable
Thank you for your reply, The Luxury Closet– however, I strongly disagree with your version of the facts.
Regarding the payout:
My bank details were fully verified in advance, and I followed all platform steps.
If your system requires a separate manual “request for payment” after the item is sold and marked as “paid,” this was never clearly communicated.
Other platforms trigger payouts automatically.
I received no reminder, no alert, no warning – only a “Paid” status without funds. This is misleading at best.
Regarding pricing and external listings:
I never approved a 70% markdown on my Alaïa jacket, and I certainly never consented to having it listed on third-party sites like Vestiaire Collective with such a low payout (only AED 250).
You may refer to your terms, but sellers deserve transparent, real-time control – not hidden systems that result in massive losses and zero accountability.
Regarding your “fair and consistent” consignment model:
If your policies are fair, why are so many sellers (check the reviews!) facing the same issues: disappearing payouts, unapproved markdowns, and high return fees even when items are not sold?I consigned 24 high-quality designer items with The Luxury Closet. The experience has been a complete nightmare.
My Alaïa jacket (worth over €800) was sold for a total of AED 800, but I received only AED 250.
The item was automatically discounted without my active approval and listed on third-party platforms without my consent.
Even worse, I have never received the payout, although it's marked as “paid” in my seller account. My bank details were verified long ago, and I've followed up multiple times with no result.
The rest of my items? I have to pay AED 1,102 just to get them back – even though many were never listed properly in the first place.
The platform presents itself as a luxury resale partner, but their process is opaque, seller-unfriendly, and in my experience, borderline exploitative.
Avoid consigning with them unless you are prepared to lose control over your items and receive arbitrary payouts – if any.
1 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Kejda,
Thank you for sharing your feedback.
To clarify, all pricing adjustments, third-party listings, payout calculations, and withdrawal fees are governed by our consignment Terms & Conditions, which are agreed to at the time of submission and applied consistently to all sellers. These processes are automated to ensure transparency and fairness and do not require individual approvals once accepted.
Regarding payment, while bank details were verified, payouts are released only after a seller submits a payment request through their account. Our records indicate that this step was not completed.
We appreciate your feedback and regret that our consignment model was not the right fit for your expectations. Our team remains available to assist and clarify any aspect of the process within the agreed terms.
Best Wishes,
TLC
Amazing customer service and response…
Amazing customer service and response time !!!
19 December 2025
Reply from The Luxury Closet
Dear Jason,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to serve you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Bhavya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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