The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
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Reviews shaping this summary
Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
Company replied
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
Company replied
Luxury Closet is the best online store to get quality luxury items. Everything ive purchased hasarrived exactly as described. I live stateside so the duty fees are a little of a hassle, but I guess th... See more
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Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from The Luxury Closet
Dear Bhavya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Very disappointing
Very disappointing. We had a handbag in hand and waited almost 30 minutes to pay, only to be told it had been sold online. Unprofessional and unacceptable service.
9 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Didier,
Thank you for sharing your feedback!
The item was purchased online while you were in the store, and our system updates in real time across all channels, which unfortunately made it unavailable at checkout. We understand this was inconvenient, and we are reviewing our process to make in-store experiences smoother.
Our team would be happy to assist you in finding a similar piece or reserving items ahead of your next visit. Thank you for bringing this to our attention.
Best Wishes,
TLC
Superb services and lovely articles
Superb services and lovely articles
1 December 2025
Unprompted review
Reply from The Luxury Closet
Dear Divya,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Excellent Customer Service
Thank you for the excellent customer service. I truly appreciate Bhavya’s prompt assistance and professionalism. She made the entire experience seamless.
30 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Prince,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Everything went so smooth from order to…
Everything went so smooth from order to delivery. The delivery was next day and a costumer representative (Bhavya) made sure everything was up to standard and satisfaction.
27 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Ali,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I was sold counterfeit shoes
I was sold counterfeit shoes i had independently verified twice by two different companies who confirmed they are fakes. Currently trying to sue them as they only offer a refund if authenticated by the brand themselves who do not offer this service. This was a clear scam. I have spent thousands with them before disgusting how they would treat a loyal customer - miss leech 4440259
22 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Nicole,
Thank you for sharing your concerns!
We offer a 100% lifetime guarantee on the authenticity of our items, and our team has provided the full authenticity documentation as well.
We understand you reached out after the return window had closed, which limited the options to raise a return.
Please be assured that every item we sell is checked by our authentication experts, and we remain committed to assisting you with any further information you may need.
Best Wishes,
TLC
Luxury Closet
Luxury Closet based in Dubai are absolutely dreadful. They give you an offer for your items, in my case 3 Chanel bags, you send them to them. Then comes the authentication process. In my case they say my bags which had receipts were inauthentic. They then ask you for 100 dollars per bag for their return. So I paid for their return and now they keep asking for an itinerary of the return. They have expressed that they will destroy my bags in 4 days within the rules of the UAE law! I have explained that my bank won't let me do screenshots because of its security settings but they appear to be a bit thick! I will never send them anything ever again to them to sell. The customer service is very poor as they pass you from person to person so you have to explain over and over again. Absolutely dreadful company.
23 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Lorraine,
Thank you for sharing your feedback.
Sale of inauthentic items is strictly prohibited under UAE law. We dispose of items confirmed as counterfeit. We do offer the option to return such items should you wish to pursue a claim with your original seller.
The $100 authenticity fee reflects the time, expertise, and resources our team invests in thoroughly verifying each item. We have kept this fee minimal, especially considering that similar services typically charge significantly more.
We requested proof of payment, but you declined to share it, and our records confirm that no funds have been received in our account.
Our mission is to maintain a trusted and transparent platform. These policies are in place to protect both buyers and sellers by ensuring that all items meet the highest standards of authenticity.
Best Wishes,
TLC
Great product
My experience with The Luxury Closet was highly positive. The product arrived quickly, was fully authentic, and matched the description perfectly. The ordering process was smooth, and the communication from the store was clear and professional.
It’s worth noting that additional customs duties may apply, depending on the country’s import regulations; however, this is not related to the store itself. Despite this, I am very satisfied with the overall service — the product quality, transparency, and customer support exceeded my expectations.
The Luxury Closet is a platform I can confidently recommend to anyone looking for genuine luxury items at competitive prices.
10 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Aga,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Really happy with the quality and…
Really happy with the quality and shopping speed
3 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Nilsen,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Item in better condition than expected…
Item in better condition than expected and than described, very good value for the prices.
30 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Denis,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Gold stars door to door service.
It was my first time shopping at The Luxury Closet and I was slightly skeptical. Much to my surprise and delight the customer service was fantastic! Quick door to door delivery and a friendly and prompt return process. The team should be congratulated! I will definitely return.
5 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Sophie,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Fake Louboutin, easy catch if they authenticate..
Purchased 3 pairs of Louboutin shoes as a gift as I believed in their authentication. However 2 of the 3 pairs are fake with plastic spikes. I will most definitely let others know. One pair is very nice and exactly what I was looking for. 3 days return? Really? I wasn't in town when they were delivered. Total BS and return period was closed before I even saw them....I will just purchase at the CL store or Saks in the future.
Cannot in good conscience recommend if they can't accept the return of fake product with their tags still attached... Total crap
31 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Doug,
Thank you for sharing your feedback. After thoroughly checking our system, we can confirm that we do not have any buyer, order, or request matching this situation. This review may be referring to a different business.
We sell only authentic items and provide a lifetime authenticity guarantee on every piece we handle. All products undergo a rigorous, multi-step authentication process conducted by industry specialists.
If you believe this may be a mix-up, please feel free to contact us directly with your order number, and we will be happy to assist.
Best Wishes,
TLC
Absolutely loved my bag
Absolutely loved my bag! It arrived so fast, perfectly described, and even more beautiful in person. Highly recommend!
2 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Asalah,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
The perfect place to shop
The items I purchased were absolutely perfect!!!I love it I will be back to purchase more!!!
4 November 2025
Unprompted review
Reply from The Luxury Closet
Dear Customer,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Perfect service!!
31 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Carolina,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Be careful selling with them
Be careful selling with them. I feel they're scamming people. I issued a designer couture item for valuation. The brand itself told me the item would be valued over 20,000, easily. They sent me an "approve now" offer for no more than $600 (!) "determined through comprehensive market research and analysis of current demand prices" which is complete nonsense. Even the non-coutoure items sell for 5-6000.
On their site they contradict their own valuation and don't have anything similar selling for less than a few thousand. I asked them what they based their valuation on, and someone named Swati said they would re-assess and get back to me in 3 days. They never got back to me.
Total scam. They don't seem to know anything about authenticity valuation of the products.
1 September 2025
Unprompted review
Reply from The Luxury Closet
Dear Annica,
Thank you for your feedback!
Our team tried to assess the item thoroughly, but the valuation was ultimately aligned with current market data, even if it was against your expectation.
We hope your next submission is a better match, and we’d be happy to review it for you.
Best Wishes,
TLC
Do not shop here
Do not shop here. I have been speaking to customer service two months about an order I didnt receive and they will not refund me. it is a complete runaround.
23 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Mary,
Thank you for your feedback. We are sorry and very concerned that you have experienced such an unacceptable delay and a disappointing runaround with your order.
We want to assure you that this is absolutely not how we typically operate. Our team has been actively working on this with our shipping partner for several weeks, and we were awaiting their final confirmation on the investigation. We were only notified of their conclusion yesterday, and we are now prioritising your refund process immediately.
This is a highly unusual and unfortunate situation that we commit to ensuring will not be repeated. You will receive a direct update regarding your refund status very shortly.
Best Wishes,
TLC
I trust the company to deliver high…
I trust the company to deliver high quality products at fair prices.
Website is easy to use and the make an offer option is especially interesting as I’ve used it in the past and had my offer accepted.
30 September 2025
Unprompted review
Reply from The Luxury Closet
Dear Josephine,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Awesome Service and Product
17 September 2025
Unprompted review
Reply from The Luxury Closet
Dear Yogesh,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
Great inventory
Great inventory! Seamless transaction! Should warn international customers that duties will need to be paid before delivery.
6 October 2025
Unprompted review
Reply from The Luxury Closet
Dear Jaohn,
Thank you so much for your kind words! We were absolutely delighted to hear about your experience and are so pleased that we met your expectations.
We genuinely appreciate your choice of The Luxury Closet and look forward to assisting you again soon.
Best Wishes,
TLC
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