Metzi Reviews 

312
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewellery shop

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(312)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Breathtaking

I could not begin to explain how insanely good this company is. I received my order withing just a few days of placing it. Faster then any big online retailers that make you pay subscriptions for faster delivery. (and this had to cross an entire ocean) My new Abyss bracelet is absolutly stunning, and the quality is beyond any expectations I may have had. From the security of the stones, strength of the links, down to the closure and colors, it all screams high quality luxury. I have peices from much larger companies that could never hold a candle to this. I will be ordering all my jewelery here from now on!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

The product is excellent

The product is excellent, great quality, fast shipping time mine showed up in less than a week. I constantly get complimented on it even though I have a very pale colored skin. Absolutely love this company, will be shopping from them again

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Best jewelry in the world

The bracelet took a little time to get here but it was worth it because it looks so good and even tho it’s black it still shines like gold and it is a perfect fit for my wrist. A true masterpiece

4 September 2026
Unprompted review
Rated 4 out of 5 stars

Good Quality and Support

The jewelry looks awesome and hasn’t worn or faded after multiple months of use. I did have one minor issue where a gemstone from my necklace fell out, but I contacted support and they sent out a replacement the next day! Great customer service!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Super!

I bought a matte black ring and absolutely love wearing it! Packaging was great, and value also! Very satisfied customer. Highly recommend.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent custoner service

Excellent custoner service. Immediate attention when needed. I am very impressed. Well done Luke. Oh i almost forgot the bracelet is ace, just as advertised and very nice indeed

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the wait!

I just received my order today, and I couldn’t be more happy with it. I purchased the ember tennis bracelet after seeing how beautiful it looked online. I was a little skeptical thinking that when I receive it, it would not look as beautiful as it shows online, but it absolutely does! I can’t wait to show it off to all my friends! I live in the United States, so it took about two weeks for me to receive it, but the wait was definitely worth it. I usually don’t write reviews online but seeing as this is a small business I want to support in anyway I can. I’m also a TikTok creator and if you guys were on that platform, I would surely promote you guys. Just received an email today about the two blue tennis bracelets dropping tomorrow and I definitely will be purchasing maybe both or at least one of them so I am very excited for that. Thank you again for such an amazing product.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful item of jewellery

Beautiful item of jewellery, catches the light and twinkles magically. Certainly an item for the magpies of this world.
Rapid dispatch and delivery. Will certainly use Metzi again.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Good evening this is Richard CASTRO

Good evening this is Richard CASTRO. I never received my bracelet from you guys. I feel like I got scam.

7 July 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Richard, hope you are doing well. I have taken a look here and the tracking indicates that the package was delivered at the door. Please can you get back to our email and we can assist with this asap. All the best, Luke

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