Metzi Reviews 

312
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the gorgeous styles, stunning sparkle, and top-notch quality of the jewelry pieces that arrive nicely packaged. People also appreciate the remarkably fast shipping times and the exceptionally helpful customer support team. Some reviewers were not happy with communication gaps and extremely slow responses from support when trying to track orders or resolve issues. A few consumers also mentioned unexpected difficulties with stiff clasps, wrong sizing, or missing items upon delivery. These occasional drawbacks meant that a small group experienced rather frustrating delivery delays before getting their concerns addressed.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning designs and high-quality... See more

Quality

Users describe positive interactions with quality, noting that the jewelry is exceptionally beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Order

Clients share satisfaction on order processes, frequently highlighting fast shipping times and efficient... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the look and purchased the black CZ bracelet which arrived quickly. However, I ordered the wrong size and returned for a smaller size which was dispatched as soon as my return was received, cu... See more

Rated 5 out of 5 stars

10/10 – unreal quality, clearly addicted at this point I’ve ordered from Metzi multiple times now and they’ve never missed. I’ve bought their 8mm Cuban bracelet twice, the 2mm snake bracelet, and... See more

Company replied

Rated 5 out of 5 stars

I received my bracelets today and I am impressed with the packaging and branding, all black packaging was top notch I got my 2 brackets one red heart shaped stones and all back and just like them... See more

Company replied

Rated 5 out of 5 stars

Brilliant styles and top quality jewellery too. Two lads who take customer satisfaction very seriously as well. 10/10 isn't enough for how good Metzi are. I have four bracelets, one bangle, three neck... See more


Company details

  1. Jewellery shop

Written by the company

Metzi: Dedicated to perfecting black jewellery. Premium black chains, pendants, bracelets & rings. No tarnishing or fading and 100% waterproof!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(312)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Fast delivery, very nice packaging and great quality. Highly recommend!

13 June 2026
Unprompted review
Metzi logo

Reply from Metzi

Thank you! - Alex

Rated 5 out of 5 stars

I'm received my bracelet beautiful…

I'm received my bracelet beautiful heart bracelets. It took me a few minutes to figure in closing the lock finally I did. It had a secure lock. Thank you .

11 June 2026
Unprompted review
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Reply from Metzi

Hi Marina, thanks for sharing your review. Very happy to hear you love the bracelet! - Luke

Rated 5 out of 5 stars

A beautifully crafted piece from metzi

A beautifully crafted piece from metzi. It just enhances your look right away. A perfect dressing only could be given final touch with accessories like metzi bracelets. The lock not so great but whole frame and stones are top notch

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful products and packaging

Beautiful products and packaging! Prompt shipping and true quality! 100/10 would buy again!

9 June 2026
Unprompted review
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Reply from Metzi

Hi Briana, thank you for the kind review! Really glad to hear you've had a great experience. Wishing you all the best, Alex & Luke.

Rated 5 out of 5 stars

I love my Razor chain necklace and my…

I love my Razor chain necklace and my ember heart gemstone pendant! Both very unique! I love the black chain for a nice change! Arrived so fast too!

8 June 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Rob, thanks for the great review! Really appreciate it. - Alex

Rated 3 out of 5 stars

Lovely range but durability of rings not good

I love the Metzi style, and have ordered a few items from them.
The bracelets are really good quality, (I wear 5) they last, don’t break or come undone and survive the gym without any issues.
However I’m on my second order of rings, as the first became worn looking very quickly. The paint does rub off and (despite being off gym) these next two are already quite worn looking so I would not say they are hard wearing. It’s a shame as I love the designs! I’m in two minds about ordering yet more replacements.

3 June 2026
Unprompted review
Rated 3 out of 5 stars

So disappointed

I received a ruby,and a black bracelet from my son in the military in Japan this passed Mother's Day l loved them so much,but realized today May 25th, 2026 on of my ruby heart fellout so disappointed. I've received so many compliments on your jewelry, but now I'm so sad 😞 😔 😟

25 May 2026
Unprompted review
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Reply from Metzi

Hi Rita, hope you are well and I am very sorry to hear that this has happened. Please can you get in touch with us via email: support@themetzicollective.com. We can then get to sorting this right away. All the best, Luke

Rated 5 out of 5 stars

Excellent service

Excellent service, great jewellery and they are very helpful

24 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Dave, thank you for taking the time to write a review here. It's our pleasure! Please get in touch with us at any time. All the best, Luke

Rated 5 out of 5 stars

Brilliant!

I absolutely love my onyx pendant and chain. The catch on the first chain wouldn’t stay shut so I emailed. Got a reply very quickly and they sent another one out. Completely worth the money and I’ll definitely be getting more!! Highly recommended!!

11 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Thank you so much for the kind review Sandy. It was our pleasure getting this all sorted for you. Please get in touch with us at any time! Have a great day and all the best, Luke

Rated 5 out of 5 stars

Bought this for my daughter.…

Bought this for my daughter and she absolutely loved it! I had a straightforward time ordering and delivery was really fast, will definitely buy again as the necklace I chose was beautiful.

2 May 2026
Unprompted review
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Reply from Metzi

Thank you Elizabeth, your review is really appreciated and it's great to hear your daughter likes her new pendant! Please get in touch with us at any time! Have a great day and all the best, Luke

Rated 5 out of 5 stars

Absolutely Perfect!

I just received my second bracelet from the Metzi Collective and I am officially obsessed! It is every bit as gorgeous as the first one. I now have the 3mm black with black stones which I haven't taken it off since buying it, and the recently re-stocked 3mm black with ember stones. Both are stunning, high-quality, and the fit is just perfect.
I was so impressed by how well-packaged everything was and the super fast delivery. It makes the whole experience feel so premium. If you're on the fence, definitely get one (or two!) you won't regret it!"

13 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much Lindsay for the kind review, we truly appreciate all your support for our work! If you ever need anything or have a question at all, please don't hesitate to get in touch with us at. Have a great day, Luke

Rated 5 out of 5 stars

I’m enjoying my necklace and looking at…

I’m enjoying my necklace and looking at other jewelry on their website

12 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks C. Banks! If you have any questions regarding our jewelry, please don't hesitate to ask. Here to help. Best, Luke

Rated 5 out of 5 stars

Great looking bracelet

The bracelet arrived quickly and was well packaged. The bracelet itself looks very elegant and shines beautifully in the sunlight. The clasp works properly.

5 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Aleksandra, thank you so much for the review and we're glad to hear you are enjoying your new bracelet. Please don't hesitate to get in touch at any point. All the best, Luke

Rated 5 out of 5 stars

Great lolk

So far, so good! I’ve placed two orders already. Unfortunately, someone actually stole the first piece right off my wrist because it looked that good, so I had to reorder it. I do wish the clasp/clamp was a little tighter, but overall I’m very happy with it. Beautiful jewelry, great style, and definitely gets attention.

8 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi there, thanks so much for the kind review. We are so sorry to hear that your first piece was stolen! That is incredibly frustrating! We are always looking to improve and have taken note of this. Enjoy the new piece! All the best, Luke

Rated 5 out of 5 stars

Metzi jewelry and the owners are awesome!

I never buy anything on Instagram or Facebook but I kept looking at the beautiful jewelry at Metzi. Since the price was so reasonable, and my questions were answered almost immediately, I took a chance and ordered a bracelet and then a few weeks later a ring. Both are stunning and the communications were top notch. I live in Florida and the delivery from England was faster than from California! I highly recommend the Metzi Collective!

29 April 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Amy! Thanks so much for the kind review. We're so glad to hear that you are loving your new bracelet and ring. Please get in touch with us at any time. Have a great day and all the best, Luke

Rated 5 out of 5 stars

I love this black jewellery

I love this black jewellery. In particular the bracelets. The prices are fair, ordering easy and delivery very quick.

4 May 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Sue, we're really glad to hear this! Thank you for your continued support, it is much appreciated. Please feel free to get in touch at any time. All the best, Luke

Rated 3 out of 5 stars

Honestly the chain looks fine

Honestly the chain looks fine, I ordered the matching bracelet and was disappointed. I was hoping for more. I feel the pictures warranted the price tag… however, I can honestly say I’m disappointed. Neither clasp is holding together and I’m really disappointed in the bracelet.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve just received my black 5mm Cuban…

I’ve just received my black 5mm Cuban necklace, and wow! The quality is amazing. Originally I was going to buy a solid gold one, but the prices were far beyond what I could afford. I stumbled across the Metzi website while searching online and liked the look of the black jewellery. Glad I ordered….. definitely recommend. Thanks from a very happy customer.

25 April 2026
Unprompted review
Metzi logo

Reply from Metzi

Hi Colin, hope you are well thanks so much for the kind review! We're really pleased to hear this. We have lots of exciting new pieces to share soon and we'll be sure to keep you posted. Please reach out at any time. Have a great day - Luke

Rated 5 out of 5 stars

No Regrets

First, the bracelets I ordered are GORGEOUS. They feel great and look amazing. Second, the packaging was fancy and clean. I know that’s small potatoes, but it made the whole unboxing experience fun lol. Lastly, tracking info and post-purchase care was fantastic. I can definitely recommend Metzi to anyone who may be on the fence about making a first purchase!

25 April 2026
Unprompted review
Metzi logo

Reply from Metzi

Thanks so much Rtas! We're really pleased to hear this. We have many new exciting pieces we can't wait to share. We'll be sure to keep you posted. As always, please also get in touch at any time. All the best, Luke

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