THEMIS Clinical Defence Reviews 

32
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TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellents service from Themis. I have been with Themis for a number of years. The support and sevice provided by their Principle Associate Asmita has been excellent over the years. Their prices are... See more

Rated 5 out of 5 stars

An excellent team, great ethics and very inclusive. Everything was clearly explained and queries are promptly answered. Leah Hickman in particular is very helpful and friendly I've never looked back... See more

Company replied

Rated 5 out of 5 stars

I've been with Themis for the last year for my defence cover for my private clinical work. Thankfully I've not had cause thus far to need them, but the admin process of setting up and renewing with th... See more

Company replied

Rated 5 out of 5 stars

I have just started my experience with Themis and I can say Lola the policy specialist has been very helpful in arranging my indemnity. She is very efficient and responds to my messages always promptl... See more

Company replied

Company details

  1. Insurance broker

Written by the company

Built by true industry experts, THEMIS has changed clinical indemnity for good. No more discretionary refusal, only comprehensive clearly worded policies supported by a super-specialist claims team, all for a premium driven by real-time claims data. THEMIS are ushering in the new world of indemnity. Specialist, but this time contractual. This is indemnity as it should be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.6

All reviews

(32)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

They were actually there when I needed…

They were actually there when I needed them and were very reassuring. Their prices are competitive and the service is actually good.

16 October 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're glad our team was there to support and reassure you when you needed us, and that you've found our pricing competitive. I'll share your feedback with the team.

Rated 5 out of 5 stars

Thankfully I’ve not needed to make use…

Thankfully I’ve not needed to make use of their services, so perhaps I can’t give you a comprehensive appreciation of the insurance itself. However, from a customer service viewpoint, George initially, and now Leah have always been helpful, recognised my specialty (other insurers lumped me in under a surgeon’s heading, when I’m a physician, which was at the best disconcerting), have been responsive to queries and always helpful. So great from a customer service viewpoint and also have come in at a very competitive price.

1 May 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're pleased George and Leah have been responsive and helpful, and that we've been able to reflect your specialty accurately in your cover at a competitive price. We understand how important it is for your policy to match the work you actually do. I'll pass your feedback on to them both. Should you ever need to make a claim, our team will be here to support you.

Rated 5 out of 5 stars

Excellent customer service from Leah…

Excellent customer service from Leah and the team.

29 October 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're pleased you've had excellent service from Leah and the team, and I'll make sure she sees your feedback.

Rated 5 out of 5 stars

A fabulous service

Oh my gosh - I have been blown away by the expertise , the level of support, respect and professionalism that has been shown to me by this team to ensure I am able to carry out my business responsibilities and feel super comfortable that I have the appropriate level of insurance cover
I have to thank George for making what can be a very worrying and stressful process into a well structured and supported plan delivered within an extremely efficient timeline
I cannot praise George enough and all this delivered with the most competitive prices - wow
Thankyou so so much

20 August 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're delighted George was able to make arranging your cover a clear, well-supported and efficient process, and that you now feel confident you have the right level of protection for your business at a competitive price. I'll make sure George sees your kind words.

Rated 5 out of 5 stars

Margot was wonderful and very professional.

Margot was amazing in terms of her ability, availability and affability. The quote was good and to know the service is comprehensive and algorithms are based on performance and outcomes is reassuring. I appreciate some may Gert rejected because of past record, however worth considering getting a quote. Many thanks dear Margot.

2 June 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're pleased Margot was available and supportive throughout, and that you found both the quote and the comprehensive nature of our cover reassuring. We appreciate you encouraging others to get a quote, and I'll make sure Margot sees your thanks.

Rated 5 out of 5 stars

Amazing professionals

Amazing professionals. I joined them recently but wish I have done so many years ago. I want to praise Ms Leah Hickman for being extremely professional, prompt, to the point, clear and supportive. They organised everything so quickly, I was impressed. Many thanks to the team.

15 May 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review, and welcome to THEMIS. We're pleased Leah was able to organise everything quickly and support you with clear, professional guidance. I'll pass your thanks on to her and the team.

Rated 1 out of 5 stars

Strange if you will reject like this

Unfortunately, after reviewing your application, our underwriters are unable to consider you for THEMIS cover at this time.

They can't cover I tried for my own business No
I tried for my locum jobs ultrasound mix cases / general / obstetrics I gave them many options all no??

Why?? no reasons. I am extremely dissapointed.

13 January 2025
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Hi Shazia, thank you for taking the time to share your feedback. We’re sorry that we were unable to provide you with a quotation for THEMIS cover. Our underwriting criteria is very rigorous, and unfortunately, this can mean that we are unable to offer cover in some cases.

We are committed to providing excellent customer service and can see that you have been recommended additional insurers who may be able to assist.

If you would like to discuss your application or options in more detail, please don’t hesitate to reach out to us at info@themisclinicaldefence.com or by calling 020 3411 3898.

Rated 5 out of 5 stars

Exceptional service

I moved from one of the "usual" protection firms to Themis because of the cost, I stayed because of the excellent service I received. Nothing but an excellent experience for a service I need.

21 December 2024
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're pleased our pricing brought you to THEMIS and that our service has given you reason to stay. I'll share your feedback with the team.

Rated 5 out of 5 stars

It's so unusual to be able to call…

It's so unusual to be able to call someone who knows you, immediately 'gets it' and is there to help, understanding the stressful situation you may be in. Themis is a breath of fresh air, and a totally different experience to my previous indemnity provider (MPS) that exercised their discretion and withdrew cover the first time I ever needed them in 25 years. It's nice to have an insurer!

17 December 2024
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review. We're pleased you've found our team approachable and quick to understand your situation when you've needed support. Providing reliable cover you can depend on is central to what we do, and we're glad that has made a difference for you. I'll share your feedback with the team.

Rated 5 out of 5 stars

THEMIS Clinical Defence

THEMIS Clinical Defence is a leading provider of indemnity assurance for consultants. It moves away from the discretionary cover of older defence organisations, where the provider can decline to cover consultants, and instead provides professional insurance cover. As a longstanding customer I recommend them regularly to other colleagues.

14 December 2024
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review and for your continued loyalty to THEMIS. We appreciate you highlighting the value of contractual insurance cover for consultants, and we're grateful that you regularly recommend us to your colleagues. I'll share your feedback with the team.

Rated 5 out of 5 stars

I have been using Themis for several…

I have been using Themis for several years for my malpractice insurance and highly recommend them. Fortunately I have not needed to make a claim, but have found them very accessible and straightforward to deal with when needing to make policy adjustments and to answer questions.

The premiums remain competitive and renewal is straight forward. The rationale behind their detailed risk profiling makes good sense and leaves me confident that my premiums are not being used to subsidise less careful surgeons. I foresee no reason to change going forward.

9 December 2024
Unprompted review
THEMIS Clinical Defence logo

Reply from THEMIS Clinical Defence

Thank you for your review and for your continued trust in THEMIS over the past several years. We're pleased you've found us accessible for policy adjustments and queries, and that our premiums and renewal process remain straightforward. We're also glad our approach to risk profiling gives you confidence that your premium reflects your own practice. Should you ever need to make a claim, our team will be here to support you.

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