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Themobilityshop Reviews 

999
•
TrustScore 5 out of 5

4.9

Mobility equipment supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing extremely positive feedback about their overall online purchases and interactions. Customers frequently praise the exceptionally fast delivery service, noting that essential medical and mobility orders arrive promptly within twenty-four hours to help people manage urgent situations efficiently. Consumers also find the online shopping platform very easy to navigate and appreciate the remarkably wide selection of reliable, high quality mobility products available for everyday personal assistance. Some reviewers were not happy with minor product details, mentioning unexpected item weight, missing assembly components, or specific sizing limitations for certain temporary medical items.

What people talk about most

Delivery service

Consumers find delivery service to be marked by widespread satisfaction, frequently praising the extremely... See more

Product

Reviewers highlight positive aspects of product quality and design, frequently expressing satisfaction with... See more

Service

Customers expressed great satisfaction with the outstanding service, highlighting prompt communication,... See more

Quality

People report high satisfaction with the quality, highlighting well-made mobility items that are sturdy and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing process and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although my purchase item was very small, I had no trouble at all buying it online. It was delivered a day or two later which for me was excellent. I can certainly recommend The Mobility Shop and will... See more

Rated 5 out of 5 stars

You had the right product and you were able to deliver it within 24 hours. This was just before Christmas and I really needed it for an elderly relative that was staying with me. I really appreciated... See more

Rated 5 out of 5 stars

First class service from a first class Irish company. Next day delivery and very competitive prices. Very easy website to navigate and very secure payment, also customer support excellent. My 98 year... See more

Rated 5 out of 5 stars

The quality of the rollator is excellent and exactly what we wanted. My mother in law says there’s no comparison between it and the walking stick she was using. The only thing was that it came in part... See more

Company details

  1. Mobility equipment supplier
  2. also in
  3. Disability equipment supplier
  4. Medical Equipment Supplier
  5. Wheelchair Shop

Information provided by various external sources

Ireland's widest selection of Mobility Products, next working day delivery available. Why pay more? We've solutions for problems you didn't know could be soled. Order online now.

Contact info

4.9

Excellent

TrustScore 5 out of 5

999 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(999)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quick delivery!

I was injured while on vacation & crutches were delivered to where I was staying in less than 24hrs.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

​Excellent customer service, they resolved a driver issue instantly!

I initially had a bad experience with the collection process because the DPD driver arrived very late and falsely reported that the goods weren't ready. However, the customer support team at The Mobility Shop and their CEO, Steve, were absolutely incredible.
As soon as I contacted them and explained the situation, they listened to me, took immediate action, and processed my refund straight away without any delays. Their communication was excellent, fair, and extremely fast.
The transport company might have been unreliable, but The Mobility Shop’s customer service is top-notch. I highly recommend them for their honesty and professional support!

12 June 2026
Unprompted review
Themobilityshop logo

Reply from Themobilityshop

Hi Cristina,

Thank you for your feedback.

We are sorry that you were disappointed with your initial experience and that we were able to resolve your issue. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent walking aid

Bought this for my mother- she is absolutely delighted with it. Its stability and adjustable height mean she can walk freely on our uneven country lanes and without stooping or shuffling. Excellent product.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Bought a new ventra plus disability…

COMPLAINT ON REVIEW PLACED BY THIS COMPANY THAT I.DID NOT WRITE , THIS IS MY TRUE REPORT AFTER I Bought a new ventra plus disability scooter off them for 2299.99 euro, when tested the horn and indicators did not work, I was told and accused of leaving out in the rain and messing with it they refused a refund although it took 3 weeks to deliver, they then charged me a refundable deposit of 150 euro for a technician to come and repair it (he never came) a driver er came. To take it back for repairs, it failed the electrical tests and accused me of damaging the horn then proceeded to offer me a lower price model with no baskets, my scooter was never repaired and it cost me a further 225 euro to bring it back home, they have never given me a refund of my deposit or offered a full refund for the not roadworthy scooter Beware this DISHONOURABLE COMPANY THAT MISTRESTS SEVERELY DISABLED PEOPLE LIKE MYSELF BE WARNED THIER WARRANTY MEANS NOTHING

12 March 2026
Unprompted review
Themobilityshop logo

Reply from Themobilityshop

Mr Jones, your review is fundamentally not true or accurate.

You contacted us via email to say you had removed panels and were planning to make your own adaptions, we strongly recommended you not do so.

Having chosen back to base warranty you then reported faults that arose outside of the returns period. These faults were no present when our technician did the delivery and set up. The €150 charge was a charge to send a driver 220km to collect and bring the item back to base. You were aware of this when you paid for the collection service and this fee would have been refunded if the issue was not as a result of tampering.

On inspection the item was shown to be tampered with, the indicator issue a wire that you had disconnected, was fixed free of charge.

You then proceeded to make two false allegations to the payment company denying you authorised payment or agreed to buy the item. Both chargebacks were declined by the banks.

We offered to fix your horn issue but this required parts from the manufacturer and you declined in writing to wait for the parts.

It is not possible to keep the mobility scooter and to file a false claim with your payment provider.

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