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Themobilityshop Reviews 

997
•
TrustScore 5 out of 5

4.9

Mobility equipment supplier
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers often share that the online platform is extremely easy to use, allowing them to quickly find the exact mobility aids they require. Consumers consistently praise the exceptionally fast shipping service, noting that packages frequently arrive right on time and in pristine condition. Buyers are also deeply impressed by the robust quality and fair pricing of the items purchased. However, some customers also noted minor product limitations, mentioning that certain devices felt slightly heavier than expected or were built primarily for temporary use rather than sustained long-term daily support.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast... See more

Product

People report positive experiences with product, highlighting the excellent quality, reasonable prices, and... See more

Service

Consumers find service to be exceptionally positive, praising the very prompt and speedy delivery of their... See more

Quality

Reviewers highlight high satisfaction with the quality, noting that the products are well made, sturdy, and... See more

Order

Users describe positive interactions with order, highlighting the website as very easy to navigate. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although my purchase item was very small, I had no trouble at all buying it online. It was delivered a day or two later which for me was excellent. I can certainly recommend The Mobility Shop and will... See more

Rated 5 out of 5 stars

You had the right product and you were able to deliver it within 24 hours. This was just before Christmas and I really needed it for an elderly relative that was staying with me. I really appreciated... See more

Rated 5 out of 5 stars

First class service from a first class Irish company. Next day delivery and very competitive prices. Very easy website to navigate and very secure payment, also customer support excellent. My 98 year... See more

Rated 5 out of 5 stars

The quality of the rollator is excellent and exactly what we wanted. My mother in law says there’s no comparison between it and the walking stick she was using. The only thing was that it came in part... See more

Company details

  1. Mobility equipment supplier
  2. Disability equipment supplier
  3. Medical Equipment Supplier
  4. Wheelchair Shop

Information provided by various external sources

Ireland's widest selection of Mobility Products, next working day delivery available. Why pay more? We've solutions for problems you didn't know could be soled. Order online now.

Contact info

4.9

Excellent

TrustScore 5 out of 5

997 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(997)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

These people are amazing!

These people are amazing! I walked across town from the hospital to buy a rollator for my Mum, who has been hospitalised whilst on holiday with us in Ireland. Ruth helped me find the right one and order it online in time to get it brough from the warehouse before they closed. She then went above and beyond by giving me a lift back to the hospital, as we couldn't get a taxi! Cannot sing their praises highly enough - thank you so much Ruth! (And the rollator is perfect too :-))

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience

I've rented the steerable knee walker to help me move around (I've a broken foot) and I did not use it because I could not lock in the pole properly. I've asked for assistance but even though I couldn't do it (It doesn't come with any instruction).
Called them to return the item they said they wouldn't refund me because its not broken so I left this giant knee walker in my living room for the whole rental period without use it. The day that they were coming to collet, I did not put it the box. I though DPD would have a box. The guy refused to take it and He was pretty rude. I asked him to wait one minute so I would put it in the box and he said he cant wait one minute and left. Called the mobility shop again, the attend said that this is common sense (rude again) and all the information was in the terms and conditions. I still having the box here so Ill leave it ready for collection another day (DPD doesn't come twice in a day) and I don't know if I will get the 100 euros back but for sure I deeply regret of renting with this shop. I only wasted money because I didn't use it, nobody there is whiling to help, people are rude delivery a terrible costumer service and I would suggest you read their terms and conditions very carefully and then shop elsewhere.

15 August 2025
Unprompted review
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Reply from Themobilityshop

Hi Thamara,

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.

All of our rental products are fully inspected and serviced before dispatch, and our customer support team is always available to provide assistance if anything is unclear during the rental period. We regret if you found the assembly challenging without instructions — we will review this to see where additional guidance could be helpful.

Regarding the return, our rental terms (confirmed at the time of booking and again by email) do require that items are repacked in the original box and ready for the courier. As DPD is a third-party courier, their drivers are not able to wait while items are packed or provide packing materials, which is why keeping the original box is important. This process is in place to ensure items can be collected promptly, serviced, and made available for the next customer without delay.

We appreciate your frustration and will ensure your feedback is noted for internal review. For future customers, we kindly highlight that following the packing and return instructions is essential so that refunds and deposits can be processed smoothly - as well as to be conscious that other customers may have rented the item after your rental and delaying a return can impact them.

Rated 5 out of 5 stars

Very easy process

Ordered on line, very easy to do nothing complicated, ordered friday afternoon and received on the wednesday and it was a bank holiday

1 August 2025
Unprompted review

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