Never received my rug
Never received my rug. It's been over two months, and despite four emails, I've had no communication from this company. DO NOT PURCHASE FROM THEM!
12 December 2025
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3.1
Average
18 reviews
Hasn’t replied to negative reviews
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Appalling customer service!
Appalling customer service!
Delivery was quick, but everything after that was a nightmare. Returning my item took five courier attempts(which I was charged twice). I was repeatedly told a refund had been issued, but weeks later I was still out of pocket. Emails and calls were ignored, leaving me no option but to escalate with PayPal. Thankfully, PayPal resolved it.
Buy with caution and always use PayPal
31 January 2026
Unprompted review
Rug as yet not received but paid for
I ordered the rug, paid for rug but as yet not received the rug.... until I receive this rug I'm beginning to think it's a scam. I have tried phoning the store but no one picks up.
11 December 2025
If I could this would be no stars
If I could this company would be getting no stars! Customer service needs a serious improvement!
They asked me to remove my previous review!!
I am extremely dissatisfied with my experience with this company. First of all my order wasn’t fulfilled( which I had to chase them up for) They made me aware that the item was out of stock and they would process my refund right away. I am still awaiting for this refund to be put back into my bank, I have given them plenty of time to resolve this issues.
This whole situation has caused me unnecessary frustration and inconvenience. I would strongly advise others to be cautious of ordering from this company, as they failed to fulfill my order and process my refund within the timeframe they provided.
13 December 2025
Unprompted review
Great website to buy from
Really great communication from the seller. Loved the rugs, really good quality. I would buy from this company again!
29 September 2025
Be careful
Ordered the rug on 30 September, still waiting for it to be delivered. No notifications whatsoever from this company and just wondering if they are a scam.
30 September 2025
It was delivered on time
It was delivered on time. Great quality rug so pleased with the design. Would recommend your rugs to family and friends.
15 May 2025
No issues, highly recommended seller.
Quick delivery. Item arrived in perfect condition. Will use seller again and definitely recommend.
3 April 2025
Absolutely great
Absolutely great, from start to finish! The rug was a very good price. Really quick delivery, and I’m absolutely delighted with the rug itself.
15 March 2025
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