MURBEL Reviews 333

I ordered a phone case and matching AirPods case on the 22nd of December. It was dispatched on the 29th of December, which I thought was a great turnaround especially during Christmas. I didn't receive my order until the 9th of January and emailed right away to let them know that the AirPods case was missing. The customer service takes 2-3 days to respond to any email and I have not received any further update of my order being sent. I have checked the instagram and online reviews, I don't seem to be the online customer who has had missing items or delayed orders. I really want to receive my AirPods case but there is no urgency or efficiency from Murbels side. Wouldn't order from here ever again and do not recommend.

Fantastic, I got my phone cases very fast. Super happy about the deal buy 1 and get 1 for free. The phone cases are good quality and I get a lot of compliments. 🥰💕

I had a few issues with my order, but every time I messaged or emailed them, they responded helpfully and resolved the problem. My order arrived perfectly, and I loved the case—it's so cute! I highly recommend it.

I ordered 4 standard cases and I received 2 of them with MagSafe ring. The order was high quality and I told them about the ,,bonus” I got and they said it is a gift which I am really grateful for. 10/10

Chose to write my first ever review for this company. THE WORST CUSTOMER SERVICE OF ALL TIME. I would never recommend getting anything from here. They lost my package and only decided to tell me once I had send 3 emails over the course of 6 days wondering where it was. They told me with a terribly formatted generic email and when I made a complaint they just sent the same email again, they didn't even read my email. They offered a 30% discount in this email... the same one they sent on their mailing list a couple days later. The actual case is fine but I waited 3 weeks for it. If you care about your phone (or sanity) please do not buy here.

I absolutely love the cases I have bought! The material is high quality, they look exactly like in the pictures!😍
Definitely recommend, I would personally re-purchase from them.

Amazing customer service and great quality
Had a late arrival but the customer service was there to reassure me about it.
The cases are phenomenal.

I ordered my cases and even though it says they have been shipped I never received them, and I did not get any useful information when contacting them!

Updated: I finally received my cases, and received response emails after several attempts to contact them. Also was promised a partial refund, which I never received. They have now said they will check my refund is coming but once again, if I had not written this review they would not have contacted me.
I still do not recommend this brand which is my own opinion

I had the biggest problem with shipping in my country, and Murbel was so helpful and patient! Awesome, also the case is perfect. I'd recommend :)

I have ordered two cases, and both are perfect. I love them.
The shipping was slow but you can track it.

I didn’t like the cases at all. As with any online purchase, I expected to have the right to return them - but apparently not. Murbel claims their products are “custom-made” (as stated in their refund policy), which is quite funny considering you’re simply ordering from a catalogue of standard products. The only “custom” part seems to be choosing your phone model - if that even counts as customization 😂
Very disappointing experience and misleading return policy.

Amazing! Although the shipment took a while, the notice about the delays had been sent prior so I knew it would take longer than anticipated. But at the end, so so so WORTH IT. The quality - top notch. The colors - straight up from coloring book, vibrant and eye-catching. Protection - 10/10. Definitely purchasing again

The customer service was so nice, I had a problem with my order and after reading some reviews I was scared they wouldn’t respond. But they’ve answered me after a few days and were so accommodating.

Great cases, more affordable than the standard ones in the market and still stylish!

The delivery took a couple of week but when I emailed Murbel they quickly responded, solved the issue and my parcel was recieved a few days later. Great cases which look amazing.

They are beautiful case I love them I used it everyday I felt they are my own hobby and color. ♥️

Bought 4 cases and 2 ring holders. The phone cases are average. But both ring holders look as though they have been used and have not been made properly. And on top of that the hinges are so weak that they flop down as soon as I try to use them to prop my phone up. Emailed them ages ago with pictures and still have yet to receive a reply. You get what you pay for. Will never shop here again.

The quality is awful. The cases feel cheap and not protective at all. They pop off extremely easy even when the fall is only waist high. For the price they should be 10 times the quality.
Customer support is also amazingly unhelpful and ignorantly rude.
Save your money! Rhinoshield is 1000 times for the same price!!!

Very good quality! And the designs are beautiful! ❤️