The Music Bank Knaresborough Reviews 

384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the friendly and knowledgeable staff who provide expert guidance, patient instruction, and consistently helpful customer support during every visit. Consumers frequently mention finding excellent products at reasonable prices, alongside remarkably fast shipping and secure packaging for online orders. Some reviewers were not happy with occasional shipping carrier frustrations, missing advertised extras such as spare strings, or unexpected product setup issues that required personal adjustments. Despite these specific drawbacks mentioned by a small group, the vast majority remain thoroughly satisfied with their overall musical purchases and lessons.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that instruments arrive exactly as... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendly, helpful, and... See more

Service

People report positive experiences with service, highlighting prompt and efficient assistance for instrument... See more

Price

Clients share positive opinions on price, noting that items are as cheap as online and never disappointing.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast, efficient, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Music Bank in Knaresborough has been fantastic. They were very accommodating when we booked trial lessons for our 7-year-old daughter, and Matilda felt happy and confident from the start. By the... See more

Rated 5 out of 5 stars

I purchased a hand built acoustic guitar from an up and coming luthier based in Scotland. The guitar needed a pickup system fitting along with various tweaks and overall setup. Paul at TMBK was abso... See more

Rated 5 out of 5 stars

Lovely range of instruments, friendly staff, expert advice...the Music Bank is brilliant. We have bought a guitar, numerous music books and all kinds of accessories from the shop, and plan to keep vis... See more

Rated 5 out of 5 stars

I traded in my Martin guitar and bought a new Faith guitar through the Music Bank recently Throughout Nathan kept me informed and was very helpful for example about the packing and posting process. I... See more


Company details

  1. #21 of 45 best companies in Musical instrument shop

Written by the company

The Music Bank in Knaresborough sells a huge range of musical instruments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

384 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(384)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Keep up the great work Music Bank!

Lovely range of instruments, friendly staff, expert advice...the Music Bank is brilliant. We have bought a guitar, numerous music books and all kinds of accessories from the shop, and plan to keep visiting as our music journey continues. My son also attends guitar lessons there, and they are ace. Keep up the good work Music Bank!

18 September 2025
Rated 5 out of 5 stars

The guitar is in excellent mint…

The guitar is in excellent mint condition...exactly as described.
It was so very well packed in double cartons and lots of packing strong brown paper all around the guitar.
I am impressed.
It was safely delivered to my home address in Malta.
I have added The Music Bank to my favourite sellers.

10 September 2025
Rated 5 out of 5 stars

Excellent

Excellent service , super fast delivery , knowledgeable and friendly staff ! Will be back 🎸🙂

29 August 2025
Rated 5 out of 5 stars

I wish I could give The Music Bank…

I wish I could give The Music Bank Knaresborough more 🌟. The service and friendliness of the team is fantastic.
Paul Fox lowered the action on my Sigma electric acoustic, gave it a good service, new strings and I feel like I’ve picked up a new guitar tonight. They do not overcharge and their deals are very fair and honest!
I would highly recommend The Music Bank and will continue to support this business and recommend to my friends and family.

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Superb set-up service

I have recently had a standard set-up carried out on my guitar by Paul. He has managed to completely transform the guitar from one that I struggled to play to one that is easy & comfortable. I bought the guitar (Japanese made Squire Stratocaster) new over 30 years ago but never really picked it up, always preferring to play others. We were in Knaresborough & came across The Music Bank. I went in to look at the superb range of guitars & equipment & noticed they offered a guitar set-up service. I returned with the Strat a few days later & explained to Paul what I was hoping to achieve from the set-up. I left the guitar for a couple of days. When I went back to collect it, I was amazed how different it was to play - superb!

In addition to this great service, everyone working in the store is knowledgeable & friendly. I would highly recommend The Music Bank & will certainly be returning in the future.

11 August 2025
Unprompted review
Rated 3 out of 5 stars

problems sorted with no probs

The guitar arrived with problems which should have been picked up on a pre delivery check. The guitar was returned easily with no fuss or hassle.

23 July 2025
The Music Bank Knaresborough logo

Reply from The Music Bank Knaresborough

Upon inspection, the instrument appears to be in good condition. However, I wanted to provide a quick tip for the tremolo arm. When inserting the tremolo arm, you'll notice a small grub screw. This screw needs to be tightened to properly hold the tremolo arm in position.

Rated 5 out of 5 stars

Friendly owner and team backing him up

This place is great. A really helpful and friendly team of experienced techs and salesmen. They allow you to make offers in their items, and the owner (Dave I believe his name is) is absolutely lovely. We made a deal on a piece of equipment that I was after, for a good price. My only issue is with the courier they use (parcel force) in which the item I ordered didn't turn up for nearly a week when it was supposed to be next day. Other than that I'm happy with the outcome and will be using this store again in the future. They have decent prices on a lot of new and secondhand gear, but you have to act quickly because when it's gone it's gone.

25 June 2025
Rated 5 out of 5 stars

Great example of a well run small business

The world needs more small businesses that are well run and serve the community well like The Music Bank. I've been particularly impressed with their guitar tutor Adam who is inspiring me to improve and progress. All the team are really helpful and friendly with their expert advice.

7 July 2025
Rated 5 out of 5 stars

A great music shop !

I had a great experience at this local music store. They offer an extensive range of instruments and gear at very reasonable prices. The staff are friendly, approachable, and clearly know their stuff. A special shoutout to guitar tech Paul, who did an excellent job setting up my guitar—it’s never played better. Highly recommended for musicians of all levels! - my new go to shop

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Electric Guitar Setup

I have a very old, very rare and very temperamental Levinson Blade. I took this in for a set-up, new nut and swap the bridge pickup. The wiring on the old Blades isn’t straight forward but Paul didn’t research and even contacted the current Levinson distributors to obtain the wiring diagrams. I know I can be a demanding customer but The Music Bank really went above and beyond. The setup is fantastic, this guitar has never played or sounded as good as it does now, I cannot recommend them highly enough. Thank you!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Super friendly

Super friendly staff on the phone, desk and in the music lessons. My two children really enjoy their drum lessons and have learned so much. Staff have always been helpful whenever we’ve needed to change a lesson or day of the week etc

30 April 2025
Rated 5 out of 5 stars

Recommended seller

Friendly, helpful staff. Guitar was set up perfectly, the nicest feeling guitar out of the box I've played. Next day delivery too. Would buy from them again

26 March 2025

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