The Muzzle Shop Reviews 939

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the excellent fit and comfort for their dogs, which often surpasses previous muzzles from other brands. Many appreciate the lightweight design, allowing their pets to pant and take treats easily. The delivery service is frequently mentioned as fast and reliable, with many orders arriving quickly, even internationally. The staff receives high praise for their helpfulness, knowledge, and personalized guidance in selecting the correct muzzle size and type. Reviewers also appreciate the excellent customer service, noting prompt responses to inquiries and follow-up emails to ensure satisfaction with the product and fit. The variety of colors and options available is a bonus for many. However, some customers experienced issues with package delivery, with one person not receiving notification of arrival. Additionally, one reviewer mentioned that a lead they purchased was not comfortable to hold, though they valued its bright color for signaling their dog's reactivity.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality, perfect fit,... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, high-quality,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service. Customers frequently highlight the... See more

Service

Consumers consistently express high satisfaction with the service provided. Reviewers frequently highlight... See more

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and knowledge of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website provided me with exactly the information I needed to make the right decision on which style of muzzle to choose. The fit, comfort level for my dog and her easy acceptance has been... See more

Rated 5 out of 5 stars

This is our second purchase from The Muzzle Shop as our pup becomes a full-fledged dog and once again it’s been a positive experience. The muzzle itself is a wonderful fit and seems light-weight and c... See more

Rated 5 out of 5 stars

Muzzle has fitted our whippet well and does the job, does not look too threatening or scary, as I know people can be judgey about these things. Was also lovely to get email two weeks after purchase ch... See more

Rated 5 out of 5 stars

I'm surprised I didn't write a review at the time! I received excellent service, my dog is reactive to other dogs & when I rescued him he came with 2 muzzle's that were too small & he HATED them. Afte... See more

Company replied


Company details

  1. Pet shop

Information provided by various external sources

Small family business selling lightweight, bright and comfy dog muzzles for racing, canicross, bikejor etc. Designed for sighthounds the muzzles fit many breeds of dogs, and we are happy to help with the sizing. We support all dog rescues by supplying muzzles for free or at cost.


Contact info

5.0

Excellent

TrustScore 5 out of 5

939 reviews

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Rated 5 out of 5 stars

Professional but personal friendly service

Absolutely brilliant service , friendly and professional. My first muzzle broke a couple of days after receiving it and a replacement was sent next day. The muzzle fits perfectly and I can't recommend the muzzle shop enough :) thanks again

20 May 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Kirsty,
Many thanks for leaving the review, and hopefully the same thing won't happen again!

Fiona

Rated 5 out of 5 stars

brilliant!

I had to get a muzzle for my Staffie after he became reactive to another dog and started with a shop bought muzzle. Not good for my dog as he couldn't pant properly and he would shake when it went on. It was suggested I get a basket muzzle to allow panting. I went on the Muzzle Shop site and they have great explanations for measuring, a wealth of choice and if you are contacting them for advice as I did, replies are prompt and helpful. The muzzle fits well (I had ordered the nose band addition) and whilst my dog would rather not wear a muzzle, this is nearest he will get to that again. He can pant, he doesn't stop in the middle of his walk to try to take it off and he is sniffing his surroundings again. It's very quickly becoming his new normal and he's adapting really well. Thank you to The Muzzle Shop!

7 May 2025
Unprompted review
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Reply from The Muzzle Shop

Hi Sarah,
Wearing a muzzle is a compromise so it's really good to hear that he is back sniffing and getting enrichment on his walks. :) Thanks for the lovely review, and I am pleased it was a good fit!
Fiona

Rated 5 out of 5 stars

Where to buy a dog muzzle.

I bought a muzzle for my greyhound/saluki cross from Amazon. From the description, it seemed to be suitable but when it arrived, it did not appear deep enough to allow my dog to pant properly after a run.
I Googled muzzles and found the Muzzle Shop. The site gave detailed information on how to measure your dog. I followed the instructions and was still unsure as to which muzzle best suited my dog. Now this is where a small business like the Muzzle Shop score massively over a “big box” company like Amazon - there is a form! Fill in the measurements, describe what your dog will be doing whilst wearing the muzzle, attach a photo if you choose and email it to them.
I received a reply within a few days giving several options of muzzles for my dog. A quick check on the website and a muzzle was ordered. It arrived in good time and my dog has been wearing it on her exercise outings for over a week now. It is a great fit all round, especially the depth which allows her to pant easily after a run, which makes me happy, and she can chew treats better (I’m working on her recall), which I am certain pleases her.
I have absolutely no hesitation in recommending the Muzzle Shop. I received first rate service.

30 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Phil,
Thank you so much for such a detailed review. :) We realise it can be difficult to know what size and style to get, so we try and help where we can.
We really appreciate the time you have taken to leave the feedback.
Thank you,
Fiona

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Quick responses to any questions you ask. Muzzel is perfect.

12 May 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

That's really good to hear, thank you. :)

Rated 5 out of 5 stars

Very helpful advice on style of muzzle

Very helpful advice on style of muzzle. Good range of colours and the muzzle itself is very lightweight and my dog has taken to it with no problem giving me extra confidence when we’re out walking.

30 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

I'm pleased it fits and that they have got used to it quickly, and most important of all that it has given you extra confidence and hopefully walks are more enjoyable.
Thank you,
Fiona

Rated 5 out of 5 stars

Attentive service before and after delivery

Fiona is always so helpful, always checking that the product is what we want, and that we are satisfied. The measuring instructions for the muzzles are also a huge help.

26 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Anne,
Many thanks for leaving the feedback, and I am pleased we could help.

Fiona

Rated 5 out of 5 stars

Great muzzles

Great muzzles, lightweight and doesn't bothered my dog and he's never had muzzle on before. Also sizing was a spot on for his long face. Beautiful vibrant colours, exactly matching with his gears.

1 May 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Viktoria,
I am pleased he has taken to it easily, and that it was a good fit.

Thank you,
Fiona

Rated 5 out of 5 stars

Very good explanations as to how to…

Very good explanations as to how to measure for the correct muzzle.
Arrived promptly

15 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

I am pleased you found the measuring instructions helpful, and that they worked if the muzzle fitted!
Fiona

Rated 5 out of 5 stars

Amazing service

Being new to muzzles I had no idea what I was doing. Fiona at the Muzzel Shop has been amazing, I have tried several muzzles before I found the right one and with the return policy at the Muzzel Shop this was not a problem. Amazing service.

10 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Jo,
It can sometimes take time to get a really good fit that the dog is happy with, but at least you are set now and know you have the best one for your dog.
Thank you,
Fiona

Rated 5 out of 5 stars

Fantastic service

Absolutely fantastic service from Fiona. I highly recommend The Muzzle Shop 😊

15 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Wonderful, thank you Andy. :)

Fiona

Rated 5 out of 5 stars

Good service, great product

I ordered a long line lead. Delivery was really speedy and the lead is excellent. Really good value for money too, and lots of updates about my order, which was nice.

9 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Annie,
I am pleased you like the long line, many thanks for the review.
Fiona

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good quality. Dog seems happy while wearing it and gives that small piece of mind when meeting other dogs and especially cats that I haven’t seen. Dog is an ex-racer greyhound and any small furry is fair game in his eyes - this gives the small furry a chance to get away

23 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

I'm pleased he is happy wearing it, thanks for the feedback.
Fiona

Rated 5 out of 5 stars

This is the 2nd time we have purchased…

This is the 2nd time we have purchased our 3 muzzles and as before delivery was on time and they are a perfect fit and very well made and comfortable for our dogs.
Thank you again for your fantastic service.

19 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Zoe,
And thank you for the fantastic review, we really appreciate the feedback and the orders. :)

Fiona

Rated 5 out of 5 stars

Great customer service

Great customer service - was very helpful in choosing the correct size for my dog. Highly recommend !

17 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Robin,
I am pleased we could help, thanks for the feedback and the purchase,
Fiona

Rated 5 out of 5 stars

Really great customer service and help…

Really great customer service and help with sizing. We finally found a muzzle that fits our Labrador, and it's pink! Great fit and the material is much more flexible and comfortable than alot of other muzzles out there!

2 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Rhiann,
That sounds really positive and I am glad you like the pink!

Thank you,
Fiona

Rated 5 out of 5 stars

Fiona takes enormous care.

Fiona takes enormous care in providing advice. It is clear her priority is the dog’s comfort and safety of all. I am so grateful for her help and I’m sure my dog is too - if only she (my dog - not Fiona!) knew. She is very happy in her properly fitted muzzle - a complete transformation to the anxiety and discomfort displayed when I attempted to use a muzzle purchased without Fiona’s support.

14 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Alice,

That's a really lovely review, and it is good to know that we have made a difference to you and your dog. :) Thank you for posting the feedback, it is much appreciated!
Fiona

Rated 5 out of 5 stars

Always buy my Muzzles for my Lurchers…

Always buy my Muzzles for my Lurchers from here, The Muzzle shop are very helpful in finding the right size muzzle and they come in lovely packaging

7 April 2025
Unprompted review
The Muzzle Shop logo

Reply from The Muzzle Shop

Hi Janine,
That's great to hear, thank you!
Fi

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