Naked Chemist Reviews 190

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and effectiveness, often noting significant improvements in various skin conditions. Many highlight the natural, gentle, and non-irritating formulations, which are particularly beneficial for sensitive skin. Reviewers frequently commend the outstanding customer service, emphasizing the helpfulness, knowledge, and caring approach of the staff, especially Samantha, the owner. People appreciate the personalized advice and guidance provided, which contributes to a positive and successful experience with the company's offerings.

What people talk about most

Product

Customers express high satisfaction with the products, often highlighting their clinical-grade quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as high-quality, effective, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, consistently praising the fast, friendly, and personalized... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything I have tried from this company has been amazing! Top quality, low scent, non irritating, no nasties, they produce great results and come with reliable advice. Shipping is always quick and o... See more

Company replied

Rated 5 out of 5 stars

I have been using the Naked Chemist products for three years, and I would not use anything else. I use a wide variety of products, from the cleanser to Betox, A+, C+, Fortify, and Reset. My absolute m... See more

Company replied

Rated 5 out of 5 stars

I stumbled on The Naked Chemist while researching microneedling. I'm beyond happy I found her skincare, I've been searching forever for actual clean skin care. Of course I wouldn't find it in the US!... See more

Company replied

Rated 5 out of 5 stars

Samantha and her team have been such a huge help! I had micro needling damage that left me with a damaged skin barrier. Fortunately, their products have helped tremendously! I highly recommend giving... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only the best!

As always Sam and the team deliver on their phenomenal products. I can’t live without the Fortify and Bio oil. Since moving to the South Island I’ve had a lot of problems with very dry skin. Sam took her time in advising me on the products she thought would work the best and was happy to answer my myriad of questions. Thank you so much for developing these products, and thank you for caring about your customers.

29 March 2023
Naked Chemist logo

Reply from Naked Chemist

Clementine waht a wonderful review thankyou so much for your loaylaty and really pleased you are getting great results with our products

Rated 5 out of 5 stars

superior skin care

Samantha’s products are amazing and the only things that have helped with an unknown skin condition that I have developed the last two years. She is very responsive to your questions and gives guidance as to how to use the products.

26 March 2023
Naked Chemist logo

Reply from Naked Chemist

What a wonderful review we so appreciate this and really could not be more pleased that they are helping with your skin condition, what a wonderful result.

Rated 5 out of 5 stars

So far I really am impressed not only…

So far I really am impressed not only with the products, but with the customer service. I had a lot of questions because I have extremely sensitive skin, and I received prompt responses and some really great samples!

21 March 2023
Naked Chemist logo

Reply from Naked Chemist

I really hope that together we can continue to help with your sensitive skin and please any further questions do not hesitate to reach out.

Rated 5 out of 5 stars

My skin was greatly improved thanks to Naked Chemist

I had micro needling done that left my skin barrier damaged. For a few months after the treatment, my skin was extremely sensitive and weakened, my pores enlarged, my lines deeper, and I had acne for the first time in my adult life. I am 42. I went looking for help to repair my skin and bring it back to how it was before, and thank goodness I found Naked Chemist. My skin is doing so much better after using their products now for 6 months. My skin texture has improved and the acne has completely disappeared. I currently use the H20, DNA, B+, Bio Lipid Complex, and the fortify cream. Everything absorbs beautifully and leaves my skin feeling plump, nourished, and glowing. I finally feel like I have a great system.

27 March 2023
Unprompted review
Naked Chemist logo

Reply from Naked Chemist

Thankyou so much for this review. Its really been a journey with your poorly skin, but what is so great is your recovery. Your absolutely the perfect client in terms of implementing all the steps for a full routine withthe products and we couldn't be more pleased you are on the road to recovery with your skin healing. Also thankyou for helping us to raise awareness on the down sides of microneedling.

Rated 5 out of 5 stars

Wow what great service and kindness, I am overwhelmed

I am a recent convert to the Naked Chemist, having found the company because of damage to my skin from microneedling. I have scars, rosacea and stretched pores seen and despite having dermatologists none of them had anything useful to say. One even prescribed Ivermectin for mites at a cost not covered on my insurance! From my first contact, Samantha and her team spent time explaining my issues regardless of time. I have a solid plan for how to fix the scar tissue and improve the damaged skin barrier. I am using the barrier repair kit and H20 shot and will be following my regime carefully. I have been feeling depressed and hopeless until now. Thank you so much for helping me feel happier and hopeful.

22 March 2023
Unprompted review
Naked Chemist logo

Reply from Naked Chemist

I'm so glad that you came across our information and really really hope that our advise brings you the skin healing you need.Micro needling is a real problem for many hopefully wiht our gentle healing formulas, gentle red light therapy and really scaling back on those actives this will nowe hapen. thank you for this truly wonderful review.

Rated 5 out of 5 stars

Absolutely amazing products

Absolutely amazing products. I’ve been using a few products for about 6 months now and I will never be changing what I use on my skin again! So nice to finally find something that helps my skin heal. Samantha is just so lovely and is willing to help in any way she can.

Do your skin a favour and get these products!!

21 November 2022
Unprompted review
Naked Chemist logo

Reply from Naked Chemist

We love this wonderful review. its been quite the skin healing journey for you, but so pleased we are helping you are your recovery. The fact that you are spereading the word we really love thankyou so much we appreciate you.

Rated 5 out of 5 stars

Love the Naked Chemist Skincare range!

The Naked Chemist skincare range is amazing. I stock it in my beauty studio and my clients also love it! Highly recommend:):):)

21 March 2023
Unprompted review
Naked Chemist logo

Reply from Naked Chemist

Thankyou so much for this review Krystal. Love that as your business grows your customers continue to love the brand and how our natuiral/organic range slots in really nicely beside the other cosmeceutical ranges in your salon

Show reviews in all languages. (190 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look