thenewkits.com Reviews 773

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, often noting that items like shirts and boots are of good quality and look authentic. Many also appreciate the value for money, finding the products to be decent for the price. However, some customers were not happy with various aspects of their experience. Issues with orders, including missing items, incorrect products, or unfulfilled personalized requests, were reported. Delivery service is a common point of concern, with many experiencing significant delays, poor tracking information, and a lack of transparency regarding shipping times. Additionally, some people mentioned difficulties with customer service, including unresponsiveness and problems with refunds or returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality of the... See more

Order

Consumers have ambiguous experiences with orders. Many reviewers report significant delays, with some waiting... See more

Quality

Reviewers mention positive feedback about quality. Many customers are pleased with the fantastic quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express frustration with long shipping... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the amazing kits, great service, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have amended my one star review to three. I'm not giving any further stars as it wasn't until I posted a one star review that my refund was actually processed. In future New Kits, please ensure you... See more

Rated 3 out of 5 stars

The available tracking system is rubbish, ordered new England ladies kit on 30th of May, thenewkits site shows pre-transit currently shipped. Other tracking sites show shipped 13th June and as of th... See more

Rated 4 out of 5 stars

Stupidly I came on here after ordering and saw the reviews and thought the worse but today my shirts turned up. I ordered the new inter Miami and a club America shirt. Both are pretty decent quality,... See more


Company details

  1. Sportswear Shop

Written by the company

The NewKits | Buy the latest football kits from every league in the world; Premier League, La Liga .... and every football team | Best quality kits, at decent prices


Contact info

3.6

Average

TrustScore 3.5 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Good quality item

Good quality item! Had a small issue with the budge, but they agreed to send a new item at no extra cost! Good communication and customer service! Will definitely order again

26 February 2025
Unprompted review
Rated 5 out of 5 stars

I always buy my football shirts from…

I always buy my football shirts from this website, they are real shirts that come with tags and everything.
And if i have had any trouble they help rightaway and are very helpful.
These are the cheapest real shirts money can buy.

26 February 2025
Unprompted review
Rated 4 out of 5 stars

Very Decent 👌🏼

I have ordered from here 5 or 6 times over the past couple of years and the order has always arrived and has been quality. The only issue I've had was my 2nd last order when I had to contact them several times over the course of two and a half months to ensure my order was on route and was going to be delivered. It was eventually delivered and everything was top notch. Apart from that instance, TheNewKits have been good

22 February 2025
Rated 1 out of 5 stars

***WARNING DO NOT USE***

***WARNING DO NOT USE***
4 weeks later and absolutely nothing. Order isn't processed or anything. They have taken my money and havent't even responded to multiple emails. Shocking. Absolute scam

30 January 2025
Unprompted review
thenewkits.com logo

Reply from thenewkits.com

We take accusations of fraud and poor service extremely seriously. We regret that you’ve had this experience, and we are committed to resolving this matter. We understand your frustration and assure you that we do not tolerate such situations. If your order has not been processed, we will investigate immediately. We ask that you give us the opportunity to resolve this as quickly as possible. Thank you for bringing this to our attention

Rated 1 out of 5 stars

Fake item DO NOT WASTE YOUR MONEY

Fake item DO NOT WASTE YOUR MONEY
If I could post pictures of the real top and a I would both xl 3 inches in difference in width material totally different as is the magners sponsor label DO NOT WASTE YOUR MONEY

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered sons kit a month ago

Ordered sons kit a month ago. Still no sign.

19 February 2025
Unprompted review
thenewkits.com logo

Reply from thenewkits.com

Hey Faye,

We sincerely apologize for the delay in your order. We understand how frustrating this must be, and we take this matter very seriously. Please be assured that we are committed to resolving the issue. We encourage you to contact us directly so we can investigate the situation and provide you with an update on your order status. Thank you for your patience, and we are confident we can resolve this promptly.

Rated 1 out of 5 stars

I never received my order

I never received my order! I contacted their customer service a few weeks after placing the order & they said there were Royal Mail delays. After approx 8 weeks I emailed again asking for a refund or a replacement item but received no response! I’m really disappointed in the service & the fact they’ve just taken my money! I would not order from them again!

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Shit show tried to blackmail me asking…

Shit show tried to blackmail me ask8ng to take review down as it was giving them bad publicity do not buy from these still waiting for refund over 5 months ago
Avoid like the Plauge all items are fake including the boots I bought for 118 pound disgusting firm avoid avoid avoid

17 February 2025
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first, but wow—this Chelsea kit is top quality. The stitching is spot on, the colors are vibrant, and it feels super comfortable. I’ll be ordering again soon!

21 January 2025
Rated 1 out of 5 stars

Bought 2 footbal shirts

Bought 2 footbal shirts. They never came and we never got our money back. Guys this is a scam dont buy here.

9 December 2024
Unprompted review
thenewkits.com logo

Reply from thenewkits.com

We're sorry to hear about your experience. We take these matters very seriously and would like to resolve any issues you may have encountered. Please reach out to us directly via email, and we will investigate this further. Thank you for bringing this to our attention, and we hope to assist you in resolving this issue as quickly as possible.

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