The Night Sky Reviews 9,645

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, such as prints and necklaces, for their beautiful appearance and high quality, often describing them as unique and thoughtful gifts. Many appreciate the easy and fast ordering process, along with excellent communication and tracking throughout. The delivery service is consistently highlighted as quick and efficient, with many orders arriving ahead of schedule. However, some customers were not happy with the quality of certain items, specifically mentioning issues with necklaces appearing very yellow or chains breaking easily. A few people also noted that the glow-in-the-dark feature on some products did not work as expected. Additionally, a small number of reviewers experienced delays in delivery or issues with packaging, such as scratches on scrolls or inaccurate print measurements.

What people talk about most

Product

People report positive experiences with the product, often praising the amazing quality of items like... See more

Quality

Consumers generally express satisfaction with the quality of products. Many praise the amazing quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast shipping,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and fast ordering process,... See more

Service

Users describe positive interactions with service. Many customers found the service easy, reliable, and... See more

Based on these reviews

Rated 5 out of 5 stars

The glow in the dark night sky print was very easy to design online. I loved the fact you could include a message of a surprisingly good length and customise the actual name of the location to mak... See more

Company replied

Rated 5 out of 5 stars

I cannot give the NightSky enough stars. The print is absolutely beautiful, it perfectly captured the night sky the night my husband and I had our first date, and it was the sky above his childhood... See more

Company replied

Rated 5 out of 5 stars

Im delighted with my night sky. It was a gift for my daughter's birthday and she was overwhelmed with it. She said it was a beautiful, thoughtful gift. The communication from the team was excellent.... See more

Company replied

Rated 5 out of 5 stars

Beautiful Prints & Excellent Service I'm based in the UK and ordered 2 of the same Night Sky gold foil prints to be delivered to 2 family members in the US. It was an easy order process, you get a... See more

Company replied


4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 5 out of 5 stars

Easy to use website

Easy to use website, delivered fast and the product was fantastic

30 January 2026
The Night Sky logo

Reply from The Night Sky

Thank you, Rachel, for your kind review!

We're delighted that you love your Night Sky star map and found creating your star map easy, and the delivery was fast

Your feedback means a lot to us.

Team Night Sky.

Rated 5 out of 5 stars

Granny K

My most recent purchases were for my granddaughter and my great-granddaughter. I wanted them to have something special from me.

1 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Karen,

We appreciate you choosing us for such meaningful Night Sky star map gifts for your granddaughter and great-granddaughter.

We're grateful for your feedback and your continued custom.

Team Night Sky.

Rated 5 out of 5 stars

Unique Christmas Gift

I purchased for a Christmas gift for people who have everything. They were thrilled with such a unique and personal gift.

27 January 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that your Night Sky Star map gift was well received!

Thank you for sharing your experience gifting one of our products.

Your feedback means a lot to us.

Team Night Sky.

Rated 1 out of 5 stars

Not great quality

28 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Jacob,

We're sorry that you are dissatisfied with the quality of your framed star map.

If the order was damaged in transit or defective in any way, please email help@thenightsky.com, and customer service will help.

You didn't contact us to let us know that you were unhappy after you received your order in December.

The quality of the print was our highest priority. We wanted to create something that would last for years to come and hang proudly on the walls of customers without any fading. We spent a lot of time testing different papers and inks to create the quality that we now deliver.

You can read more about the print and professional framing service quality here on the FAQ on the website:
https://help.thenightsky.com/en/articles/9507735-what-is-the-quality-of-the-print
https://help.thenightsky.com/en/articles/9507714-frames


Team Night Sky.

Rated 5 out of 5 stars

Wedding present

Wedding present. Different unique and “cool”

27 January 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that you love your framed Night Sky Star map.

We're happy that it made a unique and cool wedding present!

Thank you for sharing your experience with us; it means a lot.

Team Night Sky.

Rated 5 out of 5 stars

Great customer service

I bought two but they combined the packaging for them so that both scrolls were wrapped together with no parchment in between. One of the scrolls had a scratch and dent. The other is fine. Please package scrolls separately.

EDIT: The Night Sky reached out to solve my issue. Im happy with the outcome and appreciate the responsiveness and leniency of the team. I recommend their posters and will buy again in future.

Cheers,

Alol

27 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Alol,

We're so sorry that one of your prints was damaged in transit.

You didn't contact us when you received the package to allow us the opportunity to resolve this for you before you wrote a review.

Customer service has now reached out to you via email to offer a solution.

Team Night Sky.

Rated 5 out of 5 stars

What a beautiful tribute...

What a beautiful tribute you helped to create to a great friend who was there for me during some difficult times. Beautiful craftsmanship, substantial frame, and a unique idea. Thank you!

22 January 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that your Night Sky framed gold foil star map was such a meaningful tribute for your friend.

We appreciate your kind words regarding our craftsmanship and unique design.

Thank you for your kind feedback!

Team Night Sky.

Rated 5 out of 5 stars

I purchased “The Night Sky” for a…

I purchased “The Night Sky” for a really special moment in my life. I was nervous about how it would turn out as this was a gift for my Fiance. For reference, I purchased without a frame and the image I choose was a black backround with gold text.

Using the website was easy. The prompts were clear and the image delivered exactly like it looked in the “proof” they gave while ordering.

When it showed up I was elated because it was perfect! My Fiance loved it so much, we framed it and he has it hung in his office. I would highly recommend this site for capturing any and all special occasions in “The Night Sky”.

14 March 2025
The Night Sky logo

Reply from The Night Sky

Hi Ashley,

We're so happy to hear that the gold foil night sky star map gift for your fiancé turned out perfectly!

It's wonderful that the website was easy to use and the final product matched your expectations.

Thank you for recommending us for capturing special occasions, and for your lovely, detailed review.

Team Night Sky.

Rated 3 out of 5 stars

Pretty but not enough glow in the dark

Pretty but not enough glow in the dark. Almost none. Shouldn't have paid extra for that.

27 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Euaggelia,

We're happy that you like your customised glow-in-the-dark star map.

It needs to be fully charged before it will glow in complete darkness.

Customer service has reached out to you with instructions on how to make it properly glow.

Team Night Sky.

Rated 2 out of 5 stars

Low quality very expensive

I think it’s a lovely idea and gift, the recipient loved it, but I was really disappointed in the quality of the print and the size for how much money I paid. I wouldn’t buy from this website again.

27 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Kitty,

We appreciate you sharing your thoughts.

We're so glad the recipient loved the gift. We're sorry that the framed print quality and size didn't meet your expectations for the price.

Was it damaged in transit in any way? If so, please email help@thenightsky.com with the order number and photos of the issue, and customer service will help.

The cost reflects the quality of your customised and professionally framed star map.

The quality of the print was our highest priority. We wanted to create something that would last for years to come and hang proudly on the walls of customers without any fading. We spent a lot of time testing different papers and inks to create the quality that we now deliver.

You can read more about the print quality here on the FAQ on the website: https://help.thenightsky.com/en/articles/9507735-what-is-the-quality-of-the-print
And more about the professional framing service here:
https://help.thenightsky.com/en/articles/9507714-frames

Team Night Sky.

Rated 4 out of 5 stars

Prompt service and a very good quality for the priceI purchased a photo and a medallion…

I purchased a photo and a medallion necklace. The photo is great. The necklace is nice but disappointing due to size if medallion. Really too small to read. It could be 1 1/2 or 1 3/4 inches diameter and would make a difference, I think. The items are very sentimental and I do love them.

3 April 2025
The Night Sky logo

Reply from The Night Sky

Hi KA,

We're glad you like your star map print.

We're sorry the bezel pendant 25mm size wasn't quite what you expected. You ordered the largest size. It's the first time we have had a complaint that the 25mm size was too small.

We value your sentimentality and love for star map print and jewery.

We appreciate your feedback.

Team Night Sky.

Rated 5 out of 5 stars

Delivered as promised and great quality!

Delivered as promised and great quality!

23 December 2025
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that you received your Night Sky star map print as promised and that you are happy with its quality.

We appreciate your feedback!

Team Night Sky.

Rated 5 out of 5 stars

Used the day our daughter passed away

We had ours made with the date our adult daughter passed away. We chose her favorite place on earth as the place for the stars. We used a little poem another of our daughter's wrote. It is absolutely beautiful.

25 December 2025
The Night Sky logo

Reply from The Night Sky

Hi Laura.

We're so sorry for your loss.

We are deeply touched that you chose us to create such a meaningful memorial.

It sounds like a beautiful tribute to your daughter, incorporating her favorite place and her sister's poem. Thank you for sharing this with us.

Team Night Sky.

Rated 4 out of 5 stars

Beautiful and meaningful gift.

It is an amazing gift. I gave one to each of my married children. They all loved it. My only problem was that I had requested a message to be sent with the gift and that didn't happen. But I am completely satisfied with the end product. It makes a beautiful and meaningful gift.

25 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Kathy,

We're delighted that you're happy with your framed Star maps for your children, and that they are well-received gifts.

We can see that you added a gift message for one of the four separate orders, but not to the other three.

We're sorry you didn't notice this in the order confirmation email while there was still time to add a gift message before the order was processed.

We really appreciate your custom and for taking the time to write a review.

Team Night Sky.

Rated 4 out of 5 stars
The Night Sky logo

Reply from The Night Sky

Hi there,

We're delighted that you're happy with your customised Night Sky star map.

We regret the delayed shipping. However, we have no control over delays with standard post around Christmas time, when national postal services have larger-than-normal volumes of packages to deal with. This is why we have an alert at checkout to order with express shipping if an order is time-sensitive.

Team Night Sky.

Team Night Sky.

Rated 5 out of 5 stars

Beautiful

Beautiful, well made and fun to put together.

25 January 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're pleased that you love your framed customised star map print and that you enjoyed the process of creating it!

Thank you for your lovely feedback; it means a lot to us!

Team Night Sky.

Rated 5 out of 5 stars

The picture is quite big

The quality is good and the shipping was super fast

24 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Diana,

We're delighted to hear that you like the quality of your customised Star map print and that you received it quickly.

Thank you for your positive feedback!

Team Night Sky.

Rated 5 out of 5 stars

Incredible gift!

I cannot give the NightSky enough stars. The print is absolutely beautiful, it perfectly captured the night sky the night my husband and I had our first date, and it was the sky above his childhood home that his family lost when the recession hit the United States so badly. Now he has at least that little piece of his lost home forever.

The customer service is phenomenal, the process is painlessly easy, and it's really worth the price.

24 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Kathryn,

We appreciate your wonderful feedback!

We're so glad to hear that your star map print beautifully captured such meaningful moments and that our customer support met your expectations.

It means a lot to us that we could provide something so special.

Team Night Sky.

Rated 5 out of 5 stars

This was a baby gift

This was a baby gift. The new parents loved it. I was able to add their baby's name, birth date, and constelations. The canvas chart was beautifully done. From my end, I the website worked well. I appreciated being able to look at each option as I built their chart. I would like to see a gift option where you could note who the gift was from and maybe add a card. The recipients were left guessing who had sent this gift.

22 January 2026
The Night Sky logo

Reply from The Night Sky

Hi there,

We're happy to hear the new parents loved their personalized Night Sky star map canvas gift!

Regarding adding a gift message, that option is available before you check out.

Team Night Sky.

Rated 3 out of 5 stars

The print was lovely

The print was lovely, however it arrived almost two weeks late. I would highly recommend ordering 6+ weeks ahead if needed for a specific date.

22 January 2026
The Night Sky logo

Reply from The Night Sky

Hi Ann,


We're delighted that you love your Night Sky Star map print.
So sorry that your order was delayed in transit around the Christmas peak period.

Unfortunately, with standard post at that time of year, we have no control over delays due to larger than normal voluimes of packages for national postal services to handle.
This is why we have an alert at checkout to order with express shipping if an order is time-sensitive.

Team Night Sky.

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