The North Face Reviews 

I have a digital gift card and was about to purchase two coats. The voucher code/PIN is showing up as invalid. This was gifted to me two years ago but the voucher is valid until August 2026. I got in touch with the ‘customer care’ team… just wow! The most useless interaction I have ever had with an online retailer. They are so incredibly unhelpful, and the tone of this will leave a sour taste in my mouth for the rest of the day. I have proof of purchase, date of the purchase, the code and password, the email address for the purchase. I don’t have the order number - it’s a gift! Without this, they will do absolutely nothing for me. They don’t have an email address for complaints and were not forthcoming on helping me make one.

So, in short, that’s £100 wasted. I have never shopped at the North Face before and I was about to spend quite a bit of money, even with the voucher. I won’t be buying from them now or in the future. I’ll strongly advise everyone else not to either. Absolutely shameful.

Now exclusive for chav's.
Don't bother all of northface products are poorly built but don't worry they will survive theirs more chavs than people that buy products for its "use to be" its intended purpose. Lets hope that this doesn't pave the way for other quality hiking companies to roll out tat.

Terrable baught a coat all the north face labels came of trying to send back as still got warranty but using services like ups drop of to get it back to them foreign customer service I’ll never buy anything north face again customer service is shocking I just burned the coat to simple my give my self a little bit of happy ness I hate the north face please stay away

Clothes and jacket are looking good, keeping warm, but I dont think the quality matches the price . NVM they should change the delivery company - they suck

Purchased a pair off boots in Feb 2025. I thought I'd pay for quality so decided on northface. This was a mistake. After wearing for only about 6 weeks the laces snapped. Oh well I thought, so changed them. Then the second pair of laces started to fray. When I looked the lace eyelets are metal and erode or it into the laces. Im now in my third pair of laces. I have to keep spair laces for when they snap. Not good considering they are meant for walking. I contacted northface, they simply stated it's normal wear and tear. In my view there's nothing normal about three laces in 7 months. I dont wear them every day. I never expected a refund but some extra laces would of been nice. In my view it's very normal to have laces I boots and shows for years. I won't be buying northface anymore. In my view the goods are expensive and not fit for purpose.

Wish I could give no stars! Absolutely fuming! Dpd left my parcel outside over £300 jacket and I emailed them for them to tell me to email north face I didn’t ask for a refund I just wanted the jacket for them to email me saying I will not be getting an email because it’s been delivered. ( LEFT OUTSIDE FOR ANYONE TO GRAB) they told me to message my payment provider but I can’t see anything happening with that I’m fuming. I shopped with north face for years and I will never spend another penny on that website again! Absolutely disgusting this close to Christmas and they thinking it’s
Acceptable to be out that kind of money and not get your jacket! Shocking, they should stop using DPD!!!!!

Two separate orders of TNF beanies via NEXT, the first one arrived with ‘pulls’ in the knitted fabric- it was returned and a second one ordered, which arrived today. Second beanie also defective - an even worse ‘pull’ in the knit. It will also have to be returned.
Contacted TNF ‘chat’ re quality issue.
I was not met with much help or enthusiasm; told to buy direct from TNF as it was NEXT’s fault ? Both beanies were in their original, sealed, TNF bags so clearly not a third party seller fault.
All in all, I could probably get better quality beanies from “Barnsley Market” at a fraction of the cost !!!!!!!!
Very disappointing, to say the least. Any company can have issues with quality but to blame the defects on a third party is completely wrong.
I will not be buying anything from TNF again.

I bought a down jacket from North Face; when I wore it, it did not even withstand Georgia rain! I got soaked. Quality has deteriorated from years ago. Beware shoddy merchandise from North Face.

Terrible customer service — avoid The North Face!
I’ve been waiting over 40 days for a refund and every time I chase it up, I just get passed around in circles. The customer service team fails to reply properly, and despite providing clear evidence that the item was returned, I’m still waiting. They keep blaming the courier, but that’s not the customer’s problem — it’s theirs. I’ve never experienced such poor service from a major brand. It feels like they’re doing everything possible to avoid giving me my money back. I’ll never purchase from The North Face again. Extremely disappointing.

Ordered expensive jacket from North Face website . DPD was delivering on the day I requested. I was at home all day waiting. DPD courier didn’t ring my bell just dumped my package outside near public area. When I realized my package was delivered (via email ) I went outside and package was gone. Contacted North face they said they will investigate (took 2 weeks btw) then send me email saying they will not refund me as parcel was delivered !!!! Shoddy service DO NoT order nothing from them !!!

My wife bought a jacket from The North Face and she paid with credit card through Klarna over 3 monthly payments. The jacket was supposed to be delivered to our address on the 20th (Saturday). The delivery company left the package on my neighbour's porch (apparently he/she left by the picture). We were at home at the time of the delivery but they didn't ring the bell or called us. My wife saw the email saying it was been delivered at around 8pm, so I went downstairs ( I live in a flat in the first floor) and couldn't find the package were they said they left. We contacted The North Face that contacted DPD. Apparently they did an investigation and said it was delivered. The North Face does want to take responsibility, they said that they wouldn't refund the money (just a note: WE NEVER ASKED FOR REFUND WE WANTED THEM TO SEND A NEW JACKET!!!!) and to contest the transaction the credit card company. Of course now I will have to loose my time going to the bank to complain about it.
Basically the sold the item and don't care about if the delivery it well done or not. Doesn't mater if they throw the delivery in a different house as long there's a picture with a door in it. THE NORTH FACE NEVER MORE!!!!!!!!!!! I hope I could put the picture in here to show you...

Ordered item 2 weeks ago, it should have been delivered in 2-5 working days, but tracking still shows that item is with seller. No response from customer support so far.

-----

Update: they lost the parcel, but made a refund and gifted discount code for inconvenience

No delivery and no refund, no communication so will now issue Visa chargeback with my bank. I would say the MD probably needs to resign!

I can’t stress enough do not buy from north face renewed/ the north face. I paid a lot of money for a ‘like new’ coat and was only sent half of the coat! The inner part of the jacket was completely missing on delivery. I contacted the north face so many times by email and phone calls and they could not help me because apparently it’s a separate company despite it being advertised on the same website as the official north face store… I tried to contact the ‘renewed’ company and the customer service was awful. I have had to return the coat -
(Which was technically more expense than buying it new - as I only got half of the product) and they have charged me £5+ to return despite the company being at fault.
PLEASE NOTE: it also says on the renewed website:
‘’The North Face does not guarantee:
The existence, quality or authenticity of the items advertised
The truth or accuracy of sellers’ content or listings on the service
The ability of sellers to sell items through the service and ship items within required shipping windows’’
Which is absolutely awful as the north face is not taking responsibility for the renewed site when they are advertising it through their own website. DO NOT BUY FROM HERE. I have now purchased a different much better jacket through a competitor and I will not be buying from the north face again.

There is bad then there is these guys. I have had nothing but problem and have still not received a refund. They’re awful and don’t care less about customer service. I personally think if I was north face I would be shouting it down before they destroy their reputation

I ordered a Men’s Modis Triclimate 3-In-1 Jacket in size M (Order #299-903270915279058) from The North Face Renewed. However, I received a size L instead. This is really disappointing because I carefully selected the correct size, and my order confirmation clearly shows “Size M.”

Such mistakes cause unnecessary frustration, especially when shopping from a trusted brand like The North Face. I expect more attention to detail when fulfilling orders. I would appreciate a quick solution or exchange for the correct size.

Bought a north face puffer jacket from the outlet malls, followed the care instructions on the labels, only to find a flat looking rain jacket to say the least, emailed the customer service department who asked for all sorts of info but when I didn’t have the original receipt they told me to jog on, I showed the purchase on my bank statements etc….. customer service is bad so is anything goes wrong you are left out of pocket, I see I am not along with these issues by the looks of it from other reviews

I visited the North Face Branch TNF E20 at Stratford brank in London yesterday without the firm intention to buy a pair of walking shoes. Hamzah served me and I noticed he worked his heart and soul. I was most impressed by his patience and knowledge. He was very thorough and I ended up buying a pair walking shoes which was expensive but I was a happy customer. I hope The employers appreciate that he is an asset to the company

I have bought many things from the north face, I have issues with the north face labels keep coming off. I have not long paid £80 for some pants and its already peeling off. Might have to change my brand of clothing 🤔

My daughter bought a large North Face duffel bag for her inter-railing trip. She packed it, traveled across London to Kings Cross station and before she even boarded Eurostar, one shoulder strap broke. She is now in Europe with her brand new large duffel bag and can only carry it on one shoulder / holding one strap. I looked at the product on North Face website and another customer had the same experience one year ago - their shoulder strap ripped on the first day.

I called customer service but my phone call was disconnected and despite numerous attempts I didn’t manage to send an email via the online form. I then started a chat and soon after the send button stopped working. I was connected to a customer service advisor who was polite and explained my daughter’s options: return broken duffel bag and after inspection receive a full refund or send photos demonstrating the damage and get 15% discount on the price paid. I said none of these options were satisfactory as my daughter was travelling abroad and was left with no functioning baggage. The advisor apologised but said there were no other options.