Wonderful products. Only issue was shipping. When I contacted the company, they got back to me quickly saying they would look into what was happening. Usually 24hrs later I had an answer of where my b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is beautiful but the delivery service was horrible. I had the product shipped to my office building to prevent porch pirates from stealing it while I was at work. Delivery was made after b... See more
Company replied
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shi... See more
Company replied
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for tw... See more
Company replied
Company details
Written by the company
Welcome to TheNoteBags, a haven for bookworms who love to flaunt their literary obsession with pride! Our store specializes in handcrafted leather handbags that are inspired by classic literature and can be personalized with your name, making them a unique addition to your wardrobe. Each of our handbags is carefully designed with intricate details that are inspired by popular books and their characters. Whether you're a fan of Harry Potter, Jane Austen, or The Great Gatsby, we have a bag that will transport you to the world of your favorite novel. Our bags are made with the highest quality leather, ensuring durability and longevity. They are available in a variety of sizes, shapes, and styles, so you can choose one that suits your personality and your reading preferences. At TheNoteBags, we understand the importance of personalization, and that's why we offer a free service where you can add your name or initials to your bag. This not only makes your bag unique but also helps to prevent mix-ups with your book club buddies. So, whether you're browsing through our collection online or visiting our store in person, we guarantee that you'll find a bag that speaks to your inner bookworm. Shop with us today and take your love for literature to the next level!
Contact info
400 Rella Blvd Ste. 123-298, 10901, Montebello, United States
- cs@thenotebags.com
- thenotebags.com
4.4
Excellent
698 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My daughter is going to love this…
My daughter is going to love this bag....and the fact that we could order in something other than leather was a plus. Quick/fast shipping.
2 October 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Kathy! We're delighted that you found our vegan leather option and that it met your needs.
It's particularly rewarding to hear that the shipping was quick and that you're confident your daughter will love her new bag. We believe in offering choices that align with different values and preferences.
Thank you for choosing TheNoteBags for your daughter's gift!
I received my Note Bag and am thrilled…
I received my genuine leather Note Bag and am thrilled with it! Ordering was easy, i was kept informed all the way of what was going on with it, tracking it was easy and it arrived in a timely manner and was packaged well! I had ordered the large bag a while back and loved it so much i ordered a smaller bag
Super nice bags !!
19 September 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Shirley! We're thrilled that you're so pleased with your genuine leather Note Bag.
Your appreciation of our entire process - from easy ordering to tracking, timely delivery, and protective packaging - means a lot to us. Most importantly, knowing that you loved your large bag so much that you came back for a smaller one is the ultimate compliment.
Thank you for being such a loyal customer and for taking the time to share your experience with both bags!
Love the bag and wallet and everyone…
Love the bag and wallet and everyone who has seen it loves it
16 September 2025
Unprompted review
Reply from TheNoteBags
Thank you, Sherry! We're thrilled you love both pieces and that they're getting such positive reactions from everyone who sees them.
Word-of-mouth praise like that is the best compliment we could receive!
Easy to order and look great
Easy to order and look great! Need to order another one, as my daughter saw what I ordered and now she wants one. Good quality. Wished they were just a hair thinner. But other than that great job!
9 September 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Bonnie! We're delighted that you found ordering easy and are pleased with the quality and appearance.
It's especially rewarding to hear that your daughter saw your order and wants one too - that kind of immediate appeal is exactly what we hope for! Your suggestion about making them just a hair thinner is valuable feedback for our product development team.
We look forward to helping you find the perfect bag for your daughter. Thank you for taking the time to share your positive experience!
The bag was beautiful
The bag was beautiful. My name was suppose to be on my wallet but wasn't and cane shipped later than my bag.but overall it was beautiful.
10 September 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Jeannine. We're glad you found the bag beautiful.
To clarify the personalization - our long wallet is only personalized with names when purchased separately. When purchased as part of a bundle with a handbag or tote bag, the wallet doesn't include personalization. We apologize if this wasn't clear during your ordering process.
We also understand your concern about the separate shipping times. Please contact cs@thenotebags.com if you have any questions about your order or our personalization policies.
Thank you for taking the time to share your experience with us.
Handbag well worth the money!
I saw the handbags on Facebook and thought they were cute. However, I wasn't sure that I wanted to purchase something off the internet because you never know if it's a scam or if you are really going to get what you purchased or what.
I kept seeing this handbag that just fit me perfectly and so. I gave in a crossed my fingers that I wasn't going to lose my money in a scam sales pitch.
I was so wrong! Not only did Elaine, the owner of the company, help me find out where my handbag was at, she gave me $20 to put toward another purchase!! She followed my transaction from beginning to end and made sure that I liked my purchase. Even now she will contact me just to find out how well the handbag is working for me or if there is anything else that TheNoteBags can do for me!
I have already decided to purchase another handbag from them and who knows? Maybe someone else in the family will get a wallet!!
9 September 2025
Unprompted review
Reply from TheNoteBags
Thank you for sharing your journey from skepticism to satisfaction, Bobbi! We understand the initial hesitation about Facebook purchases, and we're so glad you took that leap of faith.
Elaine's dedication to following your transaction from start to finish and her continued check-ins represent exactly the personal care we strive to provide. Your plans to purchase another handbag and consider gifts for family members show the ultimate confidence in our products and service.
Thank you for giving us the chance to prove ourselves and for sharing such detailed feedback about your exceptional experience!
WOULD NOT ORDER FROM THEM AGAIN
WOULD NOT ORDER FROM THEM AGAIN! I ordered two, one with light side panels and one with dark.The light one came with ink splotches on the side. I sent photos. I received an apology and that they would send a replacement. They sent a replacement for the wrong bag. Now they’re offering a $40 gift certificate for me to pay to get a replacement for the bag they failed to send the right bag for.
5 September 2025
Unprompted review
Reply from TheNoteBags
Dear Lissa,
We sincerely apologize for the frustration and inconvenience you've experienced. We completely understand how disappointing it is to receive a damaged item - and then to receive the wrong replacement on top of that.
You absolutely should not have to pay to fix a mistake that was ours. Our intention with the gift certificate was to offer a gesture of goodwill, but we recognize that it’s not an appropriate resolution when the wrong item was sent.
Please contact us again at cs@thenotebags.com and reference your original communication. We will make sure the correct replacement bag is sent to you at no additional cost.
Thank you for bringing this to our attention. Your satisfaction matters deeply to us, and we are committed to making this right.
Best regards,
Elaine M.
Founder of TheNoteBags
Great Wallet shipping time not the best
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for two days before PA where I live. Product is wonderful! Got the wallet, inside is well made and card slots are generous. Money and zip coin holder is also great size. Wristlet is cheap, should be made of better quality leather to match but it is synthetic. I would still purchase but only if I do not want to get it quickly.
31 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your detailed feedback, Annie! We're delighted that you love the wallet so much and appreciate the generous card slots and well-made interior design.
We apologize for the shipping delays - two weeks with unnecessary routing through multiple states is not the efficient delivery experience we aim for. Your observation about the wristlet's synthetic material not matching the wallet's quality leather is valuable feedback for our product consistency.
We're pleased that you found our ordering process, website, and custom pricing appealing despite these concerns. Thank you for taking the time to share such comprehensive feedback about both the strengths and areas where we can improve!
Stunning bags!! Personalization is a plus!
Bag is beutiful! Very well-made and came in a timely manner. It is a gift for our daughter and she loved it!
29 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Diane! We're thrilled that your daughter loved her beautiful, personalized bag.
Your appreciation of the craftsmanship, timely delivery, and personalization options validates our commitment to creating meaningful gifts for book lovers. There's nothing more rewarding than knowing our products create such joy for gift recipients.
Thank you for choosing TheNoteBags for such a special gift and for taking the time to share your positive experience!
I received my notebag
I received my notebag, wallet and bookmark. Love them. They are awesome. Order and receiving them worked great.
25 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Janice! We're thrilled that you love all three pieces - your notebag, wallet, and bookmark.
Your satisfaction with both our products and the entire ordering and delivery process is exactly what we strive for. It's particularly rewarding when customers like you enjoy multiple items from our collection.
Thank you for taking the time to share your awesome experience with TheNoteBags!
The communication seemed very personal.
20 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Teresa! We're pleased that you found our communication personal and meaningful.
We believe in treating each customer as an individual, so your recognition of this approach is very important to us. Thank you for taking the time to share your experience!
Reply from TheNoteBags
Thank you, Dominique! We're delighted that you love your new wallet.
Your satisfaction means a lot to us. Thank you for taking the time to share your positive experience!
This company makes an excellent product…
This company makes an excellent product AND they keep you informed along the way while you wait for your new bag
16 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Marlene! We're delighted that you found both our product quality and communication excellent.
Your appreciation of how we keep customers informed throughout the process is particularly meaningful to us. We believe that staying connected during the creation and shipping journey is just as important as delivering a quality product.
Thank you for taking the time to highlight both aspects of your positive experience with TheNoteBags!
I love the bag
I love the bag. I will say, it took longer to arrive than expected and emails were in SPAM. But it looks exactly as expected.
15 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Christine! We're thrilled that you love your bag and that it looks exactly as you expected.
We apologize for the longer delivery time than anticipated. Your note about our emails ending up in spam is particularly helpful - we'll review our email protocols to prevent important updates from being filtered out.
Thank you for taking the time to share both the positives and areas where we can improve our customer experience!
Happy Granddaughter
It's absolutely beautiful. My granddaughter loves it. The bag is as advertised.
5 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your lovely feedback, Lori! We're thrilled that your granddaughter loves her beautiful bag.
Knowing that our product lived up to its advertising and brings joy to another generation of book lovers makes our day. There's something special about creating pieces that can be meaningful gifts between grandparents and grandchildren.
Thank you for choosing TheNoteBags for such a special gift!
BEAUTIFUL BAGS
The bag and wallet are beautiful and not stiff like some leather bags are. I chose real leather.
2 August 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Debbie! We're delighted that you're pleased with both your bag and wallet's beauty and quality.
Your appreciation of the leather's flexibility is particularly meaningful - we carefully select materials that offer both durability and comfort for daily use. The genuine leather option should feel supple rather than rigid.
Thank you for taking the time to share your positive experience with our real leather products!
The quality is great
The quality is great, but waiting was hard, felt like it took a long time to arrive (it didn't). Loved how it was packaged to protect it.
31 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your honest feedback, Sandra! We're delighted that you're pleased with the quality and appreciated our protective packaging.
We completely understand how anticipation can make any wait feel longer than it actually is - especially when you're excited about a new purchase! Your acknowledgment that it didn't actually take long while also sharing your genuine feelings helps us understand the customer experience.
Thank you for taking the time to share both your satisfaction with the product and your candid thoughts about the waiting process!
Packaging Problem
The bag was only in a plastic bag that was ripped in several places. The bag was crushed at the bottom, so it doesn't stand upright. Better packing is needed if it's coming from China. I'm very disappointed.
23 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Jeannette. We sincerely apologize for the inadequate packaging that resulted in your bag arriving damaged.
A ripped shipping bag and crushed bottom that prevents the bag from standing properly is completely unacceptable. Our packaging should protect your purchase throughout its international journey.
Please contact our customer service team at cs@thenotebags.com immediately so we can address this damage and improve our packaging protocols for future shipments.
Your disappointment is completely understandable, and we want to make this right for you. Thank you for bringing this important packaging issue to our attention.
I loooove my bag
I loooove my bag. I opted for the genuine leather and it looks so nice!
26 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Melinda! We're thrilled that you love your bag and are pleased with your genuine leather choice.
Your appreciation of how nice it looks validates our commitment to offering premium materials for customers who value that quality. We're delighted that you're so happy with your purchase!
This bag is perfect!
This bag is perfect!! I love how much it fits my personality!! I'm just a girl who loves to read books! The bag is beautifully made and great quality.. I couldn't be happier.
22 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Brandi Nicole! We're thrilled that your bag captures your personality so perfectly.
Your joy about being "just a girl who loves to read books" and finding a bag that expresses that passion is exactly what we aim for. We design our pieces to celebrate the book lover's identity, and your happiness validates our mission.
We're delighted that you're pleased with both the beautiful craftsmanship and quality. Thank you for sharing such genuine excitement about your perfect literary companion!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.