Wonderful products. Only issue was shipping. When I contacted the company, they got back to me quickly saying they would look into what was happening. Usually 24hrs later I had an answer of where my b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is beautiful but the delivery service was horrible. I had the product shipped to my office building to prevent porch pirates from stealing it while I was at work. Delivery was made after b... See more
Company replied
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shi... See more
Company replied
Love the wallet, want to keep it forever!The ordering process and website is great. Prices for custom items is good. Shipping took two weeks. Package went from Illinois to NY and then sat there for tw... See more
Company replied
Company details
Written by the company
Welcome to TheNoteBags, a haven for bookworms who love to flaunt their literary obsession with pride! Our store specializes in handcrafted leather handbags that are inspired by classic literature and can be personalized with your name, making them a unique addition to your wardrobe. Each of our handbags is carefully designed with intricate details that are inspired by popular books and their characters. Whether you're a fan of Harry Potter, Jane Austen, or The Great Gatsby, we have a bag that will transport you to the world of your favorite novel. Our bags are made with the highest quality leather, ensuring durability and longevity. They are available in a variety of sizes, shapes, and styles, so you can choose one that suits your personality and your reading preferences. At TheNoteBags, we understand the importance of personalization, and that's why we offer a free service where you can add your name or initials to your bag. This not only makes your bag unique but also helps to prevent mix-ups with your book club buddies. So, whether you're browsing through our collection online or visiting our store in person, we guarantee that you'll find a bag that speaks to your inner bookworm. Shop with us today and take your love for literature to the next level!
Contact info
400 Rella Blvd Ste. 123-298, 10901, Montebello, United States
- cs@thenotebags.com
- thenotebags.com
4.4
Excellent
698 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love your stuff
Hi. The website was easy to use. Love the options. I bought a small handbag for my best bud, she LOVES books and cats. I grabbed a wallet. Love them both... I have already told another friend and she is already looking to purchase.
21 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Dawn! We're delighted that you found our website easy to navigate and enjoyed our range of options.
It sounds like you found the perfect combination for your book and cat-loving best friend - that's exactly what we love to hear! Your satisfaction with both the handbag and wallet validates our commitment to creating coordinated pieces.
Your recommendation to another friend is the highest compliment we could receive. Word-of-mouth endorsements from happy customers like you are truly invaluable to us.
Thank you for choosing TheNoteBags and for spreading the word about our products!
Great purse for a book lover!
I have a library science degree and have loved reading for over 60 years. This purse is the perfect bag for me. Ordering was easy -- except for choosing which of the many purses available! I wish the delivery would have been quicker, but the wait was worth it. Thanks!
14 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Tracey! As someone with a library science degree and 60+ years of reading passion, your endorsement means everything to us.
We're delighted that our purse feels perfect for you - there's no higher praise than approval from a true literature professional. Your challenge in choosing from our many options shows we're successfully creating diverse pieces for book lovers.
While we wish we could have delivered faster, we're grateful that you found the wait worthwhile. Thank you for sharing your experience and for being part of our community of dedicated readers!
Reply from TheNoteBags
Dear Anne Davies,
We’re very sorry to hear that your purse hasn’t arrived. That’s absolutely not the experience we want for you.
Please contact us at cs@thenotebags.com with your order number so we can check the tracking details and resolve this for you. If the item is lost, we will send a replacement immediately or issue a refund.
Your satisfaction is our top priority, and we’re here to make things right.
Best regards,
Elaine M.
Founder of TheNoteBags
The service was great
The service was great. It came on time and it is absolutely gorgeous! I absolutely love it!
11 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Bricia! We're delighted that our service met your expectations and your order arrived on time.
Your excitement about the gorgeous design is exactly what we hope for with every piece we create. We're thrilled that you absolutely love it!
Thank you for taking the time to share your positive experience with us.
Product was received. That's the best I can say.
Product was received, slightly damaged because of poor packaging. It's fine for what I was planning to use it for but I'll never purchase from here again.
12 July 2025
Unprompted review
Reply from TheNoteBags
Dear Michele M. Burnett,
Thank you for your feedback. While we’re glad to hear your order was received, we sincerely apologize for the damage and disappointment caused by inadequate packaging. That’s not the experience we want for any of our customers.
We’re actively reviewing our packaging process to prevent issues like this in the future. If you’d be willing, please contact us at cs@thenotebags.com with a photo of the damage — we’d appreciate the opportunity to make it right.
Your satisfaction matters, and we hope to earn back your trust.
Best regards,
Elaine M.
Founder of TheNoteBags
Beautiful bags for book lovers
I just got my second handbag from this company. And I absolutely adore it. I didn’t bother to personalize my second one, and I still love it.
Will be purchasing more - great quality and gorgeous.
10 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Cassie! We're thrilled that you adore your second handbag from us.
It's particularly meaningful to hear from a returning customer, and we love that you're enjoying our designs both with and without personalization. Your satisfaction with both approaches validates our commitment to creating beautiful pieces that work for every preference.
Thank you for your continued trust in TheNoteBags and for taking the time to share your experience as a repeat customer!
I received my new bag yesterday
I received my new bag yesterday, and it is beautiful. The quality appears to be top-notch, and it is exactly as I expected. My only quibble with the company is that the bags are made in China, and shipped directly from there. That did make for a longer delivery time than expected, and a little suspicious of the quality. I would love to see the company look at moving to a more favorable country of manufacture.
11 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your thoughtful feedback, KarenD! We're delighted that your new bag's beauty and quality met your expectations.
We appreciate your concerns about manufacturing location. To clarify, TheNoteBags is based in the US and Hong Kong, with most of our products manufactured and shipped from Hong Kong. This allows us to optimize costs and offer competitive prices while maintaining the quality standards you experienced.
We understand the longer delivery times can be concerning, and we're continuously working to balance quality, cost-effectiveness, and shipping efficiency for our customers.
Thank you for taking the time to share your detailed experience and suggestions!
Received my handbag a few days ago
Received my handbag a few days ago. It's so big it makes me giggle every time I look at it! Love it!! Sat in customs for about a week which was kinda irritating but not the fault of the company at all. Overall great service.
7 July 2025
Unprompted review
Reply from TheNoteBags
Thank you for your delightful feedback, Jessica! We love that your handbag's size brings you such joy - there's something wonderful about a bag that makes you smile every time you see it.
Your understanding about the customs delay is much appreciated. International shipping can involve variables beyond our control, and we're grateful for customers who recognize this.
We're thrilled that you're happy with both the product and our overall service. Thank you for taking the time to share your positive experience!
Perfect!
It arrived just as it showed it would. It’s a present for my daughter who is a writer. I have all her favorite books on it and her name.
The bag is beautiful. It was wrapped well including the straps. I love that I got to choose vegan leather. Keep the ideas coming!
25 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Sharol! We're delighted that your personalized bag for your writer daughter turned out exactly as expected.
Your thoughtful selection of her favorite books for the design shows how special this gift will be. We're particularly pleased you chose our vegan leather option - it's wonderful to offer choices that align with our customers' values.
Your encouragement to "keep the ideas coming" motivates us to continue creating meaningful pieces for book lovers and writers. Thank you for taking the time to share your positive experience!
Quality is poor. Shipping took 2 months.
I really wanted to like these bags, but I regret spending the money to purchase them as an anniversary gift, and I am embarrassed to give them. It took 2 months for the bag and wallet to even arrive from China (where it was made on some factory line, not some artisan production), so I never even got to give them for our anniversary. The wallet is a poor quality fake leather, and the books are just printed on there. There are no real stitches (as the image portrays). They are just printed and were printed crooked and obviously not straight. The zipper on both the bag and the wallet is weak and terrible quality. I worry that opening and closing it too much will wear it out quickly. The inside of the bag stinks and smells strongly of chemicals. The straps are thin, and I'm not sure they will hold up. The leather feels more synthetic than genuine leather. I would not recommend this company to anyone. They did offer a small refund for the wallet and a credit, but I definitely won't be purchasing anything else from them, so the credit is useless.
25 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your detailed feedback, Will. We sincerely apologize for the extensive list of disappointments you experienced with your anniversary gift.
Your concerns about the 2-month shipping delay, material quality, manufacturing defects, chemical odors, and overall construction quality represent serious failures on our part. Missing your anniversary due to delayed delivery compounds an already unacceptable situation.
We understand your embarrassment about the gift quality and regret that our products fell so far short of your expectations. Your detailed assessment of specific issues - from crooked printing to weak zippers - provides important feedback about our quality control processes.
While we appreciate that you mentioned our customer service offered a partial refund, we recognize this doesn't address the fundamental problems you've identified. If you haven't already, please contact cs@thenotebags.com to discuss a more comprehensive resolution.
Thank you for taking the time to share such thorough feedback. Your experience highlights critical areas where we must improve our products and processes.
Very Satisfied Customer
Love the handbags. So many options to choose from. Great quality. Fast shipping. Excellent customer service.
27 May 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Jeannette! We're thrilled that you love your handbags and found so many appealing options in our collection.
Your appreciation of our quality, shipping speed, and customer service validates our commitment to excellence across all aspects of our business.
Thank you for taking the time to share your satisfaction as a valued customer!
Wonderful Experience!!!!
You kept me apprised on the shipping and answered my questions quickly when I emailed. Product is beautiful!
16 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your enthusiastic feedback, Cindy! We're delighted that you had such a wonderful experience with us.
Your appreciation of our communication and quick email responses means a lot to our team. We're equally thrilled that you find the product beautiful.
Thank you for taking the time to share your positive experience with our community!
Not recommend!
Nothing could have prepared me for this. Delay, after delay, after delay. If you purchase anything from these folks, be ready to wait at least a month for your purchase! It's coming from somewhere overseas,so expect long delays.
16 June 2025
Unprompted review
Reply from TheNoteBags
Dear Kate,
Thank you for your feedback, and we’re truly sorry for the delays you experienced.
Our products are crafted and shipped from overseas, and while our standard processing and delivery times are outlined on our website, we understand that delays—especially during peak seasons—can be frustrating and lead to disappointment.
We’re working hard to improve our production timelines and shipping communication so our customers are better informed from the start.
We appreciate your patience and hope you'll consider giving us another chance in the future. Your satisfaction is very important to us.
Best regards,
Elaine M.
Founder of TheNoteBags
Perfect and is beautiful
Perfect and is beautiful. Well made, and my granddaughter LOVES it!!
14 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Kevin! We're thrilled that your granddaughter loves her beautiful bag.
There's nothing more special than creating pieces that bring joy to the next generation of book lovers. Your satisfaction with the craftsmanship and her excitement make our day.
Thank you for choosing TheNoteBags for such a meaningful gift!
I would have given 5 stars but it took…
I would have given 5 stars but it took quite a bit of time for delivery. This was a Birthday gift for my sister. She received it 6/12/25 and her Birthday was in May. However, she absolutely loves it!! She was so excited to receive the bag.
13 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your honest feedback, Karen. We sincerely apologize for the delivery delay that caused your sister's birthday gift to arrive so late.
Despite the timing issue, we're delighted that your sister absolutely loves the bag and was so excited to receive it. Her joy with the product means a lot to us, even though our delivery timing fell short.
Thank you for taking the time to share both the positive and areas where we need to improve. Your feedback helps us work toward better delivery experiences for special occasions.
The communication was a Tote is excellent…
The communication was above excellent in speed of return information. The tote is perfect for out of events
10 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your wonderful feedback, Clarissa! We're thrilled that our communication exceeded your expectations with quick response times.
It's great to hear that your tote is perfect for your events. We design our pieces to be both beautiful and practical for all of life's occasions.
Thank you for taking the time to share your positive experience with both our product and service!
Don’t waste your money!!!
So disappointed in this bag. Took 6 weeks to receive it AFTER receiving an email that it had been shipped and would arrive in 5-7 days. It feels and looks nothing like ‘premium leather’ and the ‘stitching’ in the image is just a print! Also the packaging is terrible!! Came in a bag, not a box, therefore it is completely bent out of shape! If I could add pictures on here I would. And to top it off it’s dirty and smudged in multiple spots!!! Not even close to worth what I paid, do yourself a favor and spend YOUR money elsewhere!
10 June 2025
Unprompted review
Reply from TheNoteBags
Dear Valerie,
We’re truly sorry to hear about your experience and that the bag did not meet your expectations. This is not the standard we strive for.
1. While our bags are made using high-quality PU leather (not full-grain), they’re crafted to balance style, durability, and print clarity. However, we understand that the look and feel may not have matched what you anticipated.
2. We also regret the condition in which your bag arrived. Packaging issues that lead to creasing or dirt are unacceptable, and we are actively working with our shipping team to address and improve this.
Please reach out to us at cs@thenotebags.com with your order details and photos if possible - we’d like to make this right, whether through a replacement or another solution.
Thank you for your honest feedback.
Best regards,
Elaine M.
Founder of TheNoteBags
Great quality and lovely look
9 June 2025
Unprompted review
Reply from TheNoteBags
Thank you for your feedback, Sierra! We're delighted that you're pleased with both the quality and aesthetic of your purchase.
Your appreciation of these key aspects is exactly what we strive for with every piece we create. Thank you for taking the time to share your positive experience!
My package was late and missed my wife's birthday
My package was late and then turns out it was sent else were. I missed my wife's birthday
20 May 2025
Unprompted review
Reply from TheNoteBags
We sincerely apologize, Peter. Missing your wife's birthday due to our shipping error is completely unacceptable.
A misdirected package that arrives late for such an important occasion is a failure on our part, and we understand how disappointing this must have been for both you and your wife.
Please contact our customer service team at cs@thenotebags.com immediately so we can make this right and ensure you receive your order properly.
We're truly sorry this happened and appreciate you bringing this serious issue to our attention.
Reply from TheNoteBags
Thank you, Barb! We're delighted that your niece loves her new bag.
There's something special about choosing a gift that brings such joy. Thank you for trusting TheNoteBags for this thoughtful present!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.