Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
Company replied
Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
Company replied
Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
Company replied
Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nottingham Building Society
Hello Andy, thank you for sharing your review and your kind words about our Long Eaton colleagues. We look forward to seeing you again soon. Kerry - Customer Team
Anthony and Zoe both really helpful
Anthony and Zoe both really helpful. Managed to get my funds sent over to the solicitors so quickly - really appreciate the attentiveness from both of them.
29 May 2026
Unprompted review
Reply from Nottingham Building Society
Hello Georgina, we're so pleased to hear our team provided such attentive and quick service and were able to support you during an important moment. Thank you for sharing your positive experience with us! Kerry - Customer Team
Opening a new account
I was seen quickly. The product was explained clearly and my new account was opened. The staff were pleasant and helpful throughout.
21 May 2026
Reply from Nottingham Building Society
We're so glad to hear you had such a positive experience with us Judy. We appreciate your kind words about our staff and service. Best wishes Amanda - Customer Team
Staff quickly found what I needed and…
Staff quickly found what I needed and when I went in the following day every thing was ready for me to sign.
Transaction was quick and smooth less.
20 May 2026
Reply from Nottingham Building Society
We're so glad to hear our team provided such efficient and smooth service. Thank you for sharing your positive experience with us. Amanda - Customer Team
Saving’s Account
Very Friendly-Courteous and Polite Staff, made to feel welcome and Sam was knowledgeable and made us feel comfortable. The Customer Service was second to none in the Chesterfield Branch and I can’t praise them enough.
20 May 2026
Reply from Nottingham Building Society
We're so pleased to hear about your positive experience at our Chesterfield branch Steve. It's wonderful that our team made you feel welcome and comfortable. Thank you for your kind words. Amanda - Customer Team
just good sevice.
6 May 2026
Reply from Nottingham Building Society
Thank you Mrs Green for sharing your review with us, we really appreciate it! Kerry - Customer Team
Reply from Nottingham Building Society
Hi Samuel. We're so pleased to hear that our team provided such helpful, informative service on your visit. We appreciate your kind words! Kerry- Customer Team
Reply from Nottingham Building Society
We're delighted you found our colleagues so helpful. Thanks so much for sharing your review with us! Kerry - Customer Team
Staff were friendly able to give advice…
Staff were friendly able to give advice as necessary
15 May 2026
Reply from Nottingham Building Society
We appreciate your feedback Rob. We're glad our staff provided friendly and helpful advice. Amanda - Customer team
Excellent service from Cheryl at the…
Excellent service from Cheryl at the Worksop branch, highly recommend.
11 May 2026
Reply from Nottingham Building Society
Thank you Andrew for sharing your review. We're so glad to hear you had such a positive experience with our team. We truly appreciate your kind words that I'll make sure are shared with Cheryl. Thanks for the recommendation! Kerry - Customer Team
The counter were excellent
The counter were excellent, amiable and helpful, sorted our ISA transfer very quickly and explained we could keep an eye on it online now
22 May 2026
Reply from Nottingham Building Society
We're so pleased to hear our team was excellent and helpful with your ISA transfer, and that you can now monitor it online. Thank you for your kind words. Amanda, Customer Team
Very nice helpful will use again.
23 May 2026
Reply from Nottingham Building Society
Good morning Roy, thanks for sharing your 5 star review with us. We look forward to seeing you again soon! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Mr Rudge, thank you for taking the time to share you review and for the positive feedback! Kerry - Customer Team
Friendly and professional service from…
Friendly and professional service from Jackie at Louth branch Thank you.
22 May 2026
Reply from Nottingham Building Society
We're so pleased you received friendly service at our Louth branch. Thank you for your kind words that I will make sure are shared with Jackie. Kerry - Customer Team
Helpfulness of staff.
Helpfulness of staff.
Being able to speak in person and nog over the phone
14 May 2026
Reply from Nottingham Building Society
Hi Meg, thank you for your feedback! We're really pleased to hear you value our face to face service and our branch colleagues are appreciated! Thanks for being a member. Kerry - Customer Team
Setting up a new account.
I wanted to set up a 1-yr ISA with funds from my NBS Access Account, but wasn't sure if this was possible. Your colleague dealing with my query was very well informed, and immediately reassured me that she could set up the account that I wanted. Great customer service: polite, professional, and personal, for which, many thanks.
21 May 2026
Reply from Nottingham Building Society
We are delighted to hear about your positive experience with our colleague and the excellent service you received Andrew. We appreciate you sharing your feedback. Amanda - Customer Team
Reply from Nottingham Building Society
Thank you for taking the time to share your review and for your positive feedback! Kerry - Customer Team
Reply from Nottingham Building Society
Hello Mary, we're delighted to hear you found our colleagues so polite and helpful. We appreciate your kind feedback. Kerry - Customer Team
Reply from Nottingham Building Society
Thanks for your positive feedback Donald and taking the time to leave us a review, it is appreciated. Kerry - Customer Team
Always a pleasure to be able to speak…
Always a pleasure to be able to speak with a real person who knows their stuff, is polite and helpful.
22 May 2026
Reply from Nottingham Building Society
We're so pleased to hear you value speaking with our knowledgeable and helpful team. Thank you for your kind words! Kerry - Customer Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.