Excellent efficient service from the team at the Grantham Branch. I opened an Annual Allowance ISA which was fully explained to me - lovely friendly service including a great cup of coffee! You don’t... See more
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Review summary
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The member of staff at the Belper branch, who opened my account was friendly and professional. He took me through the various options, but also listened to how I was going to use the account. He made... See more
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Alan Clarke standing in for John at the West Bridford branch was simply fantastic - always cheerful and incredibly helpful. John whenever I dealt with him has always been brilliant - forthcoming and m... See more
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Always very helpful by phone and in person. Love the fact one deals with people, not wretched computers and online hassle. Traditional service that feels safe in this unhealthy world of scamming & fr... See more
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Company details
- #2 of 5 best companies in Building Society
- #30 of 108 best companies in Financial Institution
- #7 of 24 best companies in Mortgage Lender
- #4 of 19 best companies in Savings Bank
About Nottingham Building Society
Written by the company
Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9–5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, you’ll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website – here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
Contact info
Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, United Kingdom
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
4.8
Excellent
6k reviews
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The staff were efficient and welcoming…
The staff were efficient and welcoming and I was able to speak with someone very soon, although i had not made an appointment
22 May 2026
Reply from Nottingham Building Society
We're so glad to hear our team were able to support you straightaway. Thank you for sharing your positive experience! Kerry - Customer Team
I have dealt with Michelle for many…
I have dealt with Michelle for many years and she is always helpful and knowledgeable
21 May 2026
Reply from Nottingham Building Society
Hello Anne, we're delighted to hear Michelle has consistently been able to support you over such a long period of time. Thank you for your kind words, I'll make sure they're shared with her. Kerry - Customer Team
I wished to change to a more flexible…
I wished to change to a more flexible account, and was talked through the process very efficiently.
Thank you.
21 May 2026
Reply from Nottingham Building Society
Hi Norma, we're really pleased to hear your account change went so smoothly. Thank you for your kind words and positive feedback. Kerry - Customer Team
Extremely helpful staff and very…
Extremely helpful staff and very knowledgeable. Told us all options and accounts we could access
Brilliant Ando
22 May 2026
Reply from Nottingham Building Society
We appreciate your kind words about the service you received in branch, thanks so much for taking the time to share your review! Kerry - Customer Team
Reply from Nottingham Building Society
We're so glad our colleagues were able to let you know about our new rates. We appreciate your feedback John, thank you. Kerry - Customer Team
I had enquired about a regular saver…
I had enquired about a regular saver account. The staff in the branch remembered this, and telephoned me when this account was available again.
20 May 2026
Reply from Nottingham Building Society
Hello Anita, we're so glad to hear our team provided such proactive and helpful service. Thank you for sharing your positive experience with us. Kerry - Customer Team
Someone was available straight away
Someone was available straight away, was able to open an account straight away rather than book an appointment
15 May 2026
Reply from Nottingham Building Society
Hi Helen, we're happy to hear that we could assist you promptly with opening your account. Thank you for your positive feedback! Kerry - Customer Team
Excellent friendly service
Very helpful, knowledgeable and friendly staff giving me good advice
Being able to go into the branch and talk to staff instead of doing everything online
13 May 2026
Reply from Nottingham Building Society
Hello Janet, We're delighted to hear our staff provided such helpful and friendly advice. We really appreciate your feedback on in-person service as we're committed to our branches. Kerry - Customer Team
Brilliant customer service excellent…
Brilliant customer service excellent staff at the Belper branch the best.
The bank that cares for it customers, thank you
15 May 2026
Reply from Nottingham Building Society
Thank you for your wonderful feedback Mark! We're so pleased to hear about the excellent service you received from our team at the Belper branch. We will make sure your review is shared with them. Kerry - Customer Team
easy to work with building society
Great service with a good listening attitude, and carefully considered advice, a fine range of investments and easy to understand.
Well done
19 May 2026
Reply from Nottingham Building Society
Hi Jonathan, we're so pleased to hear you found our service great, with careful advice and a good variety of accounts to choose from. Thank you for your kind words! Kerry - Customer Team
Excellant service
I went in to the office and the two ladies were busy but a young man in a glass fronted office saw me and asked if he could help. He was brilliant. He opened a new ISA for me as my current one was about to expire so I couldn't deposit the 2026 allowance in it. He explained various options to make certain I was sure it was the right account for me. Fantastic service and he was very welcoming to an old dear like me.
22 May 2026
Reply from Nottingham Building Society
We are so pleased to hear about your positive experience with our team. It is wonderful to know that we could assist you with your new ISA and explain your options clearly. Thank you for sharing your kind words. Amanda, Customer Team
Reply from Nottingham Building Society
Hello Sheila, thank you for sharing your fabulous review! The kind of feedback we love to receive! Kerry - Customer Team
Straight forward online opening of an…
Straight forward online opening of an ISA account, could not have been easier. Full marks to your IT department
17 May 2026
Reply from Nottingham Building Society
We are so pleased you found the ISA account opening process straightforward Nigel. We appreciate your kind words about our IT department too. Amanda - Team Customer
Efficient, wonderful service.
I have a mortgage with The Nottingham BS and they offer consistently fantastic service. When I ring them, the staff are friendly, helpful and highly knowledgeable. Yesterday I spoke to Georgie.
21 May 2026
Unprompted review
Reply from Nottingham Building Society
We are so pleased to hear about your consistently fantastic experience with us. It is wonderful to know our team provides friendly, helpful, and knowledgeable service. Thank you for sharing your positive feedback! Amanda - Customer Team
The branch is in a convenient position…
The branch is in a convenient position and the staff are welcoming and professional.
30 March 2026
Reply from Nottingham Building Society
We're so pleased to hear you found our branch conveniently located and our staff welcoming and professional. Thank you for your kind words! Amanda - Customer Team
Grantham ladies are the best!!
The ladies who work at Grantham are lovely. All very friendly, helpful, patient. . . .Just the best!
16 May 2026
Reply from Nottingham Building Society
We really appreciate your kind words Sally! We're so pleased our team provided such friendly, helpful, and patient service. Thank you for sharing. Amanda - Customer Team
Brilliant service
Brilliant service. Truly lovely helpful people at Buxton branch. I really like the branch .it's kept clean and smart. The whole operation is efficient and highly professional.
18 May 2026
Reply from Nottingham Building Society
Hi Martin,
Thank you for your kind words.
We’re delighted to hear you had such a positive experience at our Buxton branch and that the team made such a great impression. We’ll be sure to share your feedback with them.
Holly Customer Team
We were able to speak to a person who…
We were able to speak to a person who was able to advise of the available accounts for our money and was able to open them and explain the methods of getting the funds in. She was also able to advise of the online facility to view all pass books, set up and explain how we should access the system once at home. The lady also fitted us in between other appointments with no notice after we wanted to move funds from another bank who had no staff capable of even rolling forward maturing funds. A lot of people prefer to deal with a person who knows what they are doing, not guess what to do on line, or in this case be told on line something which was wrong and so lost funds that were moved to the Nottingham B.S.
13 May 2026
Reply from Nottingham Building Society
Hi David,
Thank you for your lovely feedback.
We’re delighted to hear our colleague was able to support you so thoroughly and at short notice. Providing clear advice and a personal service is really important to us, so it’s great to know this made a difference.
Holly Customer Team
Reply from Nottingham Building Society
Hi Robert,
Thanks so much for your kind words! We’re delighted our team made such a positive impression.
Holly Customer Team
Very helpful
18 May 2026
Reply from Nottingham Building Society
Hi Trevor,
Thanks for taking the time to leave a review! We’re really pleased we could be helpful.
Holly Customer Team
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