The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online application process is extremely fast, wonderfully straightforward, and very easy to complete without experiencing any unnecessary hassle. People also deeply appreciate the remarkably helpful staff members who consistently provide clear communication, professional guidance, and quick financial support during unexpected personal emergencies. Some reviewers were not happy with customer service, mentioning unprofessional behavior, a lack of empathy, and extremely unhelpful assistance from the support team. A few other people also felt that confusing payment schedules, early withdrawals, and slow application processing times caused significant financial difficulties.

What people talk about most

Service

Users describe positive interactions with service, highlighting a quick, efficient, and professional... See more

User experience

Customers had positive experiences with user_experience, frequently describing the process as smooth, quick,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt assistance and... See more

Payment

People report positive experiences with payment, highlighting the very straight forward process and fast... See more

Staff

Clients share positive opinions on staff, highlighting that team members are efficient, pleasant, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. #26 of 32 best companies in Loan agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(545)

120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy.

10 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Just such a positive experience and…

Just such a positive experience and helpful. And that is no exaggeration
Very cool 😎

7 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We are proud of our high service levels

Rated 5 out of 5 stars

Returning customer great bunch of…

Returning customer great bunch of staff straight forward application always paid on time with no missed payment so wasn't realy an isue for me but very straight forward process

8 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Fast

Fast, easy and fair

8 April 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

Great customer service very…

Great customer service very professional and fast payment thanks

18 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Easy straight forward no nonsense forms…

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

11 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

You are amazing

You are amazing

16 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 1 out of 5 stars

Waste of time,!

They'll get your bank details, send you an email of congratulations. Get you to sign contract there will be money in and your kids won't be hungry or cold anymore. Then send you a stupid email next day of refusal. Avoid!!!

16 March 2026
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your feedback and taking the time to review our service. I’m sorry to hear that your experience with your application wasn’t what you had hoped it to be. There are times when additional checks are carried out before the final decision. We have requested further information so we can review more in depth but you have not provided this so we cannot assist further

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Life Savers

Life Savers.
The process was smooth and easy. No hassles whatsoever, once you meet the requirements. And repayment is not bad at all.
I highly recommend them.

11 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

Fast and reliable

Very efficient and quick, was surprised at how smooth the process was! Defiantly recommend as a quick stop gap.

4 November 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Fast and easy to deal with plus very…

Fast and easy to deal with plus very professional.

9 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Very helpful quick and easy thank you…

Very helpful quick and easy thank you easy to do and cheap payments 👍

6 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Easy to apply simple process brilliant…

Easy to apply simple process brilliant service thanks again

6 March 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Very easy

Very easy process

7 May 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 1 out of 5 stars

Happy to have you guys,it helps a lot

Happy to have you guys,it helps a lot

12 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We are grateful that you took the time out to leave us a review is there anything else we could have done to improve on the one star review.

Rated 5 out of 5 stars

Efficient Service

I had a positive experience with The One Stop Money Shop on 10/02/2026. The syatem was friendly,and very helpful throughout. The process was straightforward, and I felt supported in understanding all the options available. I especially appreciated the clear communication and the professionalism of the team. Overall, it was a smooth and stress-free experience. I would recommend this company to anyone looking for reliable financial services.

10 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. Thank you.

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