The One Stop Money Shop Reviews 

545
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the online application process is extremely fast, wonderfully straightforward, and very easy to complete without experiencing any unnecessary hassle. People also deeply appreciate the remarkably helpful staff members who consistently provide clear communication, professional guidance, and quick financial support during unexpected personal emergencies. Some reviewers were not happy with customer service, mentioning unprofessional behavior, a lack of empathy, and extremely unhelpful assistance from the support team. A few other people also felt that confusing payment schedules, early withdrawals, and slow application processing times caused significant financial difficulties.

What people talk about most

Service

Users describe positive interactions with service, highlighting a quick, efficient, and professional... See more

User experience

Customers had positive experiences with user_experience, frequently describing the process as smooth, quick,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt assistance and... See more

Payment

People report positive experiences with payment, highlighting the very straight forward process and fast... See more

Staff

Clients share positive opinions on staff, highlighting that team members are efficient, pleasant, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely grateful for approving my loan given my low credit score. But they could see I have much recent history of consistently repairing that. From there the process was quick concise and efficient... See more

Company replied

Rated 5 out of 5 stars

Super straight forward to use and for people like me that have a rubbish credit rating they give you a chance I had an emergency that I had no money to pay for and they helped me out of a super stress... See more

Company replied

Rated 5 out of 5 stars

Easy straight forward no nonsense forms was approved petty quick and funds straight into the bank no hassle will apply again if needed

Company replied

Rated 5 out of 5 stars

Easy, quick and reliable, since the beginning, just a few hours and they sent me the money,in a very hard situation they were there to help me, strongly recommend

Company replied


Company details

  1. #26 of 32 best companies in Loan agency

About The One Stop Money Shop

Written by the company

Whatever your circumstances, including bad credit history, if you are looking for a loan with friendly local service, The One Stop Money Shop can help.

Apply for a loan


About us

The One Stop Money Shop was founded in 2002 and originally started as a credit broker for short term affordable loans. The business later transformed into an online money lender as it continues to operate today.

Based in Wakefield, Yorkshire, we are proud to our northern roots and to be serving the whole of the UK with a flexible, instalment loan product. Moving away from the traditional payday loan product, we are pleased to offer loans repaid over 6,9 and 12 months which give customers greater flexibility and breathing space to repay their loans.

The One Stop Money Shop is a fully authorised lender under the Financial Conduct Authority, registration number 713424.

As an authorised firm, we have demonstrated our commitment to provide safe and transparent financial products with our customers' best interests at heart.

We carry out a series of checks to ensure that customers can afford to repay our loans without falling into financial difficulty and being clear and transparent is part of the company culture and centre to everything we do.

How to apply for a loan

Visit our website and complete our simple online loan application form. You'll receive a decision within minutes.

More information

For more information, please visit our website or click one of the following links.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

545 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(545)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing

Rated 5 out of 5 stars

Straight forward

Straight forward, easy and quick response

4 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars

They helped me out of a very sticky…

They helped me out of a very sticky situation when no other company would offer me a loan. Despite my poor credit, due to mistakes made younger they still offered the loan. 👍

6 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Helper to the helpless

Moro thanks to the one stop money for meeting my need at the time I feel that I have no one.the company meet my need. Indeed you are the helper.

3 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop Moneyshop is thrilled to receive such great rating, thank you.

Rated 5 out of 5 stars

Very helpful and quick

Very helpful and quick

2 February 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

Great service

Great service, keep it up!

6 August 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 3 out of 5 stars

Nice and Easy

Nice and Easy

16 January 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 5 out of 5 stars

Fantastic Experience

The easy of the application and everything straight forward. I was told I will get my money before 3:30 pm, truly the money was there. I recommend them to anyone who needs short term loan,

9 January 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Easy ,efficient

Easy ,efficient

9 January 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating. We constantly try to focus on quick decisions and pay outs

Rated 5 out of 5 stars

There should be more loan company’s that operate like OSMS

I love that this company don’t just focus on credit score numbers and actually focus on affordability

7 January 2026
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Hi, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.

Rated 1 out of 5 stars

Had an unexpected wage reduction and I…

Had an unexpected wage reduction and I asked a little bit time for payments, but they started bullying blackmailing. I proved everything and they said,I'm a scammer! What a disgusting company?? I never ever will use their service after this loan!! I highly recommend to Everyone AVOID this company!

30 December 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for sharing your feedback. We understand that financial difficulties can be challenging, and we are sorry to hear about your recent experience. We can see on your account there is a payment plan in place. We encourage you to reach out to our customer service team to discuss any further assistance we might be able to provide. We are committed to finding a resolution that works for both parties.

Rated 1 out of 5 stars

Horrible company full of rude staff…

Horrible company full of rude staff with no empathy or consideration. I told them who was managing my debt and they still threatened me with a court order and home visits. They are demanding more than I can afford but wouldn't accept my offer. I could not believe how nasty and rude the person on the chat was. I have never been spoken to by anyone in such an aggressive manner. I hope they sleep well knowing the misery they cause others who are already in a difficult situation through no fault of their own.

17 December 2025
Unprompted review
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you for your feedback and taking the time to review our service. I’m sorry to hear that your experience with one of our members of staff wasn’t acceptable. Our customer service team are always polite and helpful we will look into this on your behalf. We understand that financial difficulties can be challenging, as a responsible lender, we have a duty to ensure that all agreements are honored, which sometimes necessitates taking further action to recover the outstanding balance.

Rated 5 out of 5 stars

Always great service

Always great service! Easy application, process and payment. Thanks OSMS 👏🏼

9 December 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

Rated 5 out of 5 stars

All straight forward and money in my…

All straight forward and money in my account within a couple of hours

15 December 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

The team here at The One Stop MoneyShop is thrilled to receive a good rating. We spend a lot of time trying to make our processes easy to use and understand. We are glad that you found them 'fuss-free'

Rated 5 out of 5 stars

Great and affordable

Great and affordable in

4 December 2025
The One Stop Money Shop logo

Reply from The One Stop Money Shop

We're happy to see that you had a 5-Star experience using The One Stop MoneyShop. Thank you so much for sharing.

Rated 5 out of 5 stars
The One Stop Money Shop logo

Reply from The One Stop Money Shop

Thank you so much for taking the time to share your experience at The One Stop Moneyshop We take pride in knowing our customers are happy with their experience.

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