False Advertising
Ik kocht een "Funko Pop" Pokemon advent calender. Ik kreeg de doos maar er zaten fake slechte knockoffs in.
False advertising
11 November 2025
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Bij The Online Collective vind je een uniek concept met diverse shop-in-shops. Elke shop verwelkomt je met een collectief, uitgebreid en verrassend assortiment dat perfect aansluit op jouw wensen. Of je nu op zoek bent naar essentiële kantoorbenodigdheden voor je dagelijkse werkzaamheden, een groene oase vol duurzame producten, schoolartikelen voor op school, leuke hobbyartikelen om je vrije tijd in te vullen of alle producten voor je dagelijkse beauty routine voor zowel vrouwen als mannen, bij ons ben je aan het juiste adres!
Contact info
3.3
Average
19 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order arrived, but feels like one-man operation China dropshipping
I ordered from Online Collective, the experience feels like a Shopify dropship operation. Delivery took much longer than a normal Dutch shop. The site talks about a ‘team,’ but it seems to be run mostly by one person, which makes sense given how small and inconsistent the operation feels. Some products look suspiciously like Chinese imports rather than official merchandise, which makes me question authenticity.
I wouldn’t call it a total scam—they are a registered Dutch company and I did receive my item—but if you’re looking for reliable shipping or guaranteed official products, not sure this is the place. Only order if you don’t mind long waits and possible knock-offs. Pay with PayPal or a method that gives you buyer protection.
Tiny company, not a real “collective.” Registered as The Online Collective (VOF) at Weissenbruchstraat 194, 2596 GL Den Haag, KvK 94000190. Listings show 2–5 employees—so “team” is marketing gloss at best.
Shopify storefront. Footer literally says “Powered by Shopify.” That’s the standard stack for dropship stores.
No phone; email only. Their own policy pages point you to email; Terms/policies don’t list a working phone (“Telefoonnummer: Niet van toepassing”). Low-touch support is typical when one person runs it.
Long delivery window. They set expectations around 10–15 working days, which is classic “ships from CN warehouse” timing.
Reputation is polarized. Trustpilot shows ~3.5/5 with multiple complaints about delays/quality—fits a dropship model where the seller doesn’t control stock.
Parallel domain activity. There’s an onlinecollective.shop (Metaregistrar; Mijndomein nameservers) registered in 2024—typical hedging/alias behavior for small shops.
3 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.