The Oodie Reviews 37,073

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, describing them as soft, comfortable, and warm. Many appreciate the designs and find the items to be a great purchase, often recommending them to others. Delivery is often noted as fast and efficient, with items arriving quickly and well-packaged. However, some people were dissatisfied with aspects of their experience. Issues with incorrect orders, delayed deliveries, and products arriving damaged or with manufacturing defects were mentioned. A portion of reviewers also expressed frustration with customer service, citing unhelpful responses, difficulties with returns or exchanges, and a lack of resolution for problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers express satisfaction, praising the... See more

Quality

Customers generally express satisfaction with the quality of products, often describing items as soft, warm,... See more

Order

Customers consistently note ambiguous experiences with order. While some consumers praise fast delivery, with... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the customer service as... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the brilliant communication, speedy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product, super soft and cuddly and delivery within days - very impressed. I am a bit sad that the designs have changed a lot with so many branded patterns instead of the cute animal designs whi... See more

Company replied

Rated 4 out of 5 stars

Products great, really pleased when eventually received after 2 weeks. Took 3 emails (all replied to quickly but first two I felt told don’t worry wait another few days) The 3rd email after 12 days... See more

Company replied

Rated 3 out of 5 stars

The cooling PJs are lovely. Unfortunately I was not sent the correct order, initially I was sent a random nightdress instead of the pyjamas trousers. Customer Service were very prompt to reply whe... See more

Company replied

Rated 5 out of 5 stars

I've bought 3 oodies for myself and family members and each time they've been great! They're so soft and comfy it's like wrapping yourself in your favorite blanket. Canada Post is kind of iffy on time... See more

Company replied


Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Men's clothes shop
  4. Plus Size Clothing Shop
  5. Ladies' clothes shop
  6. Youth Clothing Shop

Written by the company

It is the warmest, most scrumptious and utterly buttery piece of clothing you will ever own. We use ultra soft flannel fleece paired with warm sherpa fleece so you don't have to worry about the cold. Some think it's a blanket. Some think it's a hoodie. Either way we know you're going to be cosiest in The Oodie.


Contact info

3.5

Average

TrustScore 3.5 out of 5

37K reviews

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Rated 5 out of 5 stars

Very pleased with my dressing gown

Very pleased with my dressing gown, great quality and very cosy/comfy.

12 January 2026
Unprompted review
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Reply from The Oodie

Thank you so much for your lovely review, Angela.
We’re so glad to hear you’re pleased with your dressing gown and that it’s keeping you cosy and comfortable. Enjoy staying snug, and thanks again for taking the time to share your feedback!
Take care,
Steph x

Rated 1 out of 5 stars

Dont trust the sizing guide

I recently purchased a coat from Oodie. While the quality was fine, the fit was not. It fit everywhere except around the thighs, despite me carefully using the sizing guide and checking all measurements before ordering.
I was disappointed to discover that I then had to pay £3.99 to return the item. As the issue was due to inaccurate sizing information rather than customer error, I find it unacceptable to charge for returns in this situation.
Because of this experience, I won’t be purchasing from Oodie again. I expect better transparency and customer care, especially when customers take the time to follow sizing guidance correctly.

Response from oodie
Thank you for reaching out to us and for taking the time to share your experience, and I’m really sorry to hear how disappointed and frustrated you feel.

I completely understand how upsetting this must be, especially after carefully using the size guide and still finding that the fit wasn’t right. Please accept my sincere apologies for the inconvenience this has caused.

I understand your concerns regarding the return fee. At the moment, we’re only able to offer free return shipping in cases where an incorrect or faulty item has been received. For returns due to sizing or fit preferences, the return shipping fee does apply, and I’m sorry for the frustration this policy has caused.

We truly value your feedback, and I’m sorry that this experience has left you feeling disappointed.

If there’s anything else I can help clarify or assist with, please don’t hesitate to let me know.

Basically they are saying if its damaged they pay postage, if not you pay... Read into that what you may

12 January 2026
Unprompted review
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Reply from The Oodie

Hi Donna,
Thank you for taking the time to share your experience, we’re really sorry to hear this order didn’t meet your expectations.

We understand how frustrating it can be when you’ve carefully followed the sizing guide and the fit still isn’t quite right, particularly when it comes to specific areas. Your feedback around sizing accuracy is genuinely appreciated and will be shared with our product team to help improve future guidance and designs.

Our returns are free in cases where an item is faulty or incorrect. For fit or change of mind returns, a small return fee applies to help cover postage costs. That said, we completely understand your disappointment in this situation. As a gesture of goodwill, we’ll arrange to refund the £3.99 return fee on this occasion.

We’re sorry this experience has left you feeling let down, and we truly appreciate you taking the time to provide such thoughtful feedback, it helps us continue improving both our products and customer experience.

If there’s anything else we can assist with, our team is always happy to help.

Take care,
Steph x

Rated 5 out of 5 stars

Very pleased with my coat which is…

Very pleased with my coat which is reversible. I needed it for a cruise to the Arctic and found it worked perfectly in -12°. Never once was I cold and I only had to wear a normal jumper underneath it not an extra thick one. Whether I would’ve paid the full price for it is another matter but I’m delighted with what I got in the sale.

12 December 2025
Unprompted review
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Reply from The Oodie

Thank you so much for your wonderful review, Peter. We’re thrilled to hear how well your coat performed on your Arctic cruise!

The reversible design is one of our favourites too, and we love hearing it delivered exactly what you needed for such an incredible adventure. Thank you for taking the time to share your experience - it truly means a lot to us.

Wishing you many more cosy travels ahead!

Take care,
Steph x

Rated 5 out of 5 stars

My order was delivered quickly and I…

My order was delivered quickly and I was delighted with it. I ordered a Sherpa fleece dressing gown and I love it. It keeps me warm and cosy on these cold mornings. I have even popped it on if I felt chilly during the day. It’s great!

8 January 2026
Unprompted review
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Reply from The Oodie

Thank you so much Sue, for your lovely review!

We’re so glad to hear your Sherpa Dressing Gown arrived quickly and has been keeping you warm and cosy - especially on those chilly mornings.

Thanks again for taking the time to share your experience. Enjoy staying snug and cosy.

Take care,
Steph x

Rated 1 out of 5 stars

‘Lost’ return.

The item received was too big so decided to send back. Followed instructions provided to create the return. Received a QR code for an in-post return. Took the return to local in-post locker and received a tracking number. Received confirmation of the parcel being returned on the 31st Dec. Still haven’t had a refund, and now being told that they don’t appear to have received it (even though I have proof of the delivery). I’m told because it was a ‘self-service return’ which makes no sense other than I posted it back in an in-post locker myself, what else was I supposed to do? I’ve followed all processes, remained patient, and appear to be no closer to getting money back for an item that I no longer want or have. Be careful.

11 January 2026
Unprompted review
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Reply from The Oodie

Hi Daniel,
Thank you for taking the time to share your experience, we’re very sorry for the frustration and inconvenience this situation has caused.

You’re absolutely right that you followed the return process correctly, and we understand how upsetting it is to be told a return hasn’t been received when you have confirmation of delivery. We sincerely apologise for the confusion caused around the wording of a “self-service return” - this simply refers to returns lodged through our online portal and doesn’t change your entitlement to a refund.

We can confirm that our team has now arranged your refund directly, and this has been processed. We’re truly sorry that this wasn’t handled as smoothly or promptly as it should have been.

Thank you for your patience while this was resolved, and we appreciate you raising this with us so we could put it right.

Take care,
Steph x

Rated 3 out of 5 stars

We have a few Oodies…..BUT…

We have a few Oodies, the first couple are lovely, heavy, cosy, warm and snuggly…..excellent! The last one not so think/heavy but still cosy! Now on to the dressing gowns, I have a fleece lined one in OOD size as I like things big, this Xmas I got a Sherpa lined one in OOD also, lovely feel and very cosy, however the sizing for OOD is terrible, no where near as big to wrap around you, feels more restrictive and just not as comfy size wise! Really disappointed :(
Always liked the look of the pjs too but refuse to pay full price as they’re extortionate really….anyway some in the sale, thought ok I’ll treat myself, still a bit on the expensive side but hey if there as nice as they look, worth it!!
Disappointed to say the least, yes they feel soft and nice, don’t feel warming to me at all, just a thin cotton type material :( then the sizing……again I love oversized tops so got the 3xl, no way is this a 3xl, not oversized at all and for me a little uncomfortable, however the XL in the bottoms are a good fit, could even maybe size down, was so looking forward to these but extremely disappointed! Can’t return as they’re a clearance item so I have washed them first as it states on the smallest instructions known to man and will wear them but I certainly wouldn’t purchase anymore sadly……:(

10 January 2026
Unprompted review
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Reply from The Oodie

Thank you for taking the time to share such detailed feedback, we really appreciate your honesty and loyalty over the years.

We’re glad to hear you’ve loved some of your earlier Oodies and found them cosy and snuggly, but we’re genuinely sorry to hear that more recent purchases - particularly around sizing and warmth -haven’t lived up to those same expectations.

Your feedback around the OOD sizing differences between products, as well as the fit inconsistency between tops and bottoms, is important and has been shared with our product team.
We do provide size guides with measurements in centimetres on our product pages to help customers find the best fit across different styles, as sizing and cut varies between products. That said, we understand this doesn’t take away from the disappointment you’ve experienced in this instance.

Thank you again for sharing your experience so thoughtfully. While we’re sorry this hasn’t been a perfect one, your feedback genuinely helps us improve moving forward.

Take care,
Steph x

Rated 2 out of 5 stars

Quality has declined

I received my third oodie as a Christmas present, a leopard print one and I will say that compared to my other 2 oodies purchased 2/3 years ago the quality & thickness is nowhere near as good. The new one is much thinner and lighter than the other 2 I have, in-fact when wearing it, it feels half as heavy in comparison and it’s do thin I can feel my fingers when pinching the material - I can’t do that with my other two even though they are a few years old. So certainly now not worth the money being charged. These oodies used to be fantastic- high quality, heavy, thick and warm, this new one feels like a cheap Amazon copy. Clearly the quality has been compromised with the cost of everything increasing

11 January 2026
Unprompted review
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Reply from The Oodie

Thank you for taking the time to share your feedback - we’re really sorry to hear how disappointed you were with this Oodie, especially when comparing it to ones you’ve loved in the past.

We understand why the difference in thickness and weight would be concerning, particularly when you’re familiar with the heavier, puffier feel of earlier Oodies. To provide some context, our products are now press sealed for shipping, which removes the air from the fibres to allow for more efficient transport. This can make them feel noticeably thinner when first unpacked.

As noted on the care tag, we recommend washing and drying the Oodie before wear, as this allows the fibres to fully re loft and return to their intended puffiness and warmth.

That said, if after washing the item still doesn’t feel right or you believe there may be a fault, we’d absolutely encourage you to reach out to our team at help@theoodie.com so we can review this with you directly and assist further.

We really appreciate you sharing your experience, feedback from our customers is incredibly valuable to us, and we’re sorry this one missed the mark for you.

Take care,
Steph x

Rated 4 out of 5 stars

Soft cosy but can't be tumble dried

I bought a pair of the PJ's in black in December and loved them so much I ordered a second pair in the sale, cloud bottoms, plain blue top. I have also in the past brought several oodie's and slippers.
The PJ's are so soft, so warm so cosy, the feel is pure 5* luxury.
The only niggle I have is the washing instructions. Which is why I give 4* . Firstly, You have to search for them and when you find them they are too small to read. I had to photograph them and blow them up. Secondly the PJs cannot be tumble dried and the instructions are very precise to line dry in the shade.
Now these are winter pyjama's, this is the UK. In the winter the ability to line dry is scarce.
My new ones arrived Tuesday. Delivery is always fast. On Wednesday I washed them according to instructions.
It took 2 day's for them to dry on a clothes horse in doors (in a warm room), which really isn't ideal.
They are Fabulous but 2 pairs are needed because they take so long to dry. You can't change every night! Having said that, I love them. Along with my Panda oodie hoodie I could live in them full time, but then they would need washing daily!!!

8 January 2026
Unprompted review
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Reply from The Oodie

Hi Sue,
We’re thrilled to hear how much you love our PJ’s and that they’ve earned a place alongside your Panda Oodie Original!

It’s wonderful to hear you’re enjoying the softness, warmth and cosiness, this is exactly what we aim for.

We really appreciate your honest feedback around the care instructions. We understand how challenging line drying can be during winter. Your comments around visibility of the instructions and drying practicality have been shared with our product team for consideration, as this kind of insight is incredibly valuable.

Thank you again for your support and for taking the time to share your feedback. We love that you’d happily live in them - Panda Oodie included!

Take care,
Steph x

Rated 3 out of 5 stars

Very snuggly, but not all Oodies are created equal

EDIT: I initially wrote this as a four star review, but as I received another email from a rep repeating that they're all made the same and washing it will fix it, I've downgraded it to three stars. I don't feel I'm being listened to and I'm getting extremely frustrated. It shouldn't be so hard to beg someone for help to take my money :/

*****************

I’ve always been reluctant to try Oodies because I thought they were overpriced for what was a giant hoodie. But they were on sale, I was cold and miserable, and decided to buy my husband and I the avocado and black one as a Christmas present with money from my mum.

I'm SO glad I did! I swear to God, it's the best present I've ever had! I just wish I got one years ago. I don't need to cart my duvet into the front room to watch a film, I’m fully insulated when I take the dog in the garden (in snow!), and it doesn't stay damp forever in rain (unlike my dressing gown). I can't sing its praises enough, and my husband is also a convert. I get compliments from my neighbours (and laughed at by the binmen, but what do they know? I bet they're freezing, so jokes on them), and I’d live in it if I could. I'd totally give 5 stars for this order.

So, I decided to order the space design, also in OOD. It arrived quickly, and it's gorgeous. However. As soon as I opened it, I could feel the weight difference – the fleece is super thin. It's had a day to hang out and floof up, but nothing has changed. The body of the Oodie is thinner than the hem, whereas my avo Oodie is the same plush thickness throughout. Using callipers, the edge of my avo hood is 7mm; the space one is 3.5mm. It's literally half the thickness.

I've been liaising with a lovely rep who said that it will floof up after I wash it, but I don't see how it will magically double in weight - I haven't even washed my avo one yet, and it came out like a plump, cuddly hug. My husband can see the difference, and he's the least perceptive person out there (sorry Jamie), and so I'm going to return it rather than wash it and be stuck with it.

I'm disappointed, because I wanted something that's the same quality, and honestly, though I got it for £35 in the sale, I wouldn't spend more than £20 on it. There's no way it'll keep me warm, and there's no point keeping it for the summer.

So. I've wasted £4 on postage, and I'm reluctant to spend another £4 on the offchance that the quality will be what I'm expecting... but meanwhile I really want another floofy one, and I'm sad. I asked the rep to help advise which designs are the 7mm ones, and she linked me back to the Oodies, but the space one is on there, which clearly isn't 7mm, and there doesn't seem to be the ability to filter by thickness.

I'd give three stars for the space Oodie order (disappointed with quality, the rep was really sweet and super fast to respond but I feel like it was all stock responses, and doesn't really solve anything. Sigh), but given my first order was amazing, I've decided to give 4 stars overall.
I hope this helps someone :)

8 January 2026
Unprompted review
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Reply from The Oodie

Hi Sam,
We’re genuinely sorry this experience has left you feeling unheard and frustrated. That’s never how we want a customer to feel, especially after such a positive first experience.

While our Oodies are now press sealed for shipping, which removes air from the fibres and can make them feel flatter on arrival, we understand and respect that you noticed a clear difference in thickness and feel compared to your previous Oodie. Your feedback was valid, and we’re sorry that our earlier responses didn’t reflect that clearly enough.

To clarify and reassure you, in this instance, if the Oodie is washed as per the care instructions and still doesn’t meet expectations, we’re happy to review it as faulty and arrange a full refund, including return postage. We appreciate you giving us the opportunity to make this right.

If you need any further assistance, please feel free to reach out to me directly at steph@theoodie.com, and I will be happy to help.

Take care,
Steph x

Rated 1 out of 5 stars

Awful returns process

Ordered the avacado S/M trousers fo my daughter Christmas present. I was sent oversized grey tee shirt. This was returned using the returns process. I wasn’t given an option to choose the trousers again and the only other option was the avacado top. I chose this as there was no other way I could continue with the returns process and I had been advised by customer service this was the only way. I wrote on my delivery note what had happened and that I would like the trousers I ordered. I received the top. This is really disappointing and an ineffective returns process. I did not receive what I had originally ordered and my note was ignored and I payed for something I didn’t want. I will not be ordering from Oodie again .

8 January 2026
Unprompted review
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Reply from The Oodie

Hi there,
Thank you for sharing your experience. I'm really sorry for the frustration this has caused.

You’re absolutely right, this shouldn’t have happened. Being sent an incorrect item and then not being able to easily select the original product during the return process is not the experience we want for our customers, and we understand how disappointing this would be, especially as it was a Christmas gift for your daughter.

A member of our team will be reaching out to you directly to provide support and help resolve this properly. You’ll receive an email shortly from help@theoodie.co.uk so we can review your order and make this right.

Thank you for bringing this to our attention - we appreciate the opportunity to address it.

Take care,
Steph x

Rated 1 out of 5 stars

Faulty onesie and dismal customer service

I was really excited to order from Oodie - the ordering process was easy and delivery was quick (pre-Christmas), and the products look fun, inclusive, and cosy. Unfortunately, that’s where the positives end.

The Cloud onesie I bought as a Christmas gift became faulty after only two wears. The drawstring at the back pulled out completely due to failed stitching, making it unwearable.

What has been most disappointing is the customer service. Despite multiple emails since 27th December, the responses have been repetitive, procedural, and have failed to resolve the issue. It genuinely felt as though no individual was properly reading or responding to the specifics of my situation.

I have accessibility needs, which I clearly explained, yet no reasonable adjustments were made. Instead, I was repeatedly directed back to a rigid system that I physically could not use, and I am still waiting for a new exchange label to be issued.

This was my first purchase from Oodie, and we were both really excited based on the brand’s image and product design. Sadly, the experience has been anything but accessible or customer-focused. I haven’t asked for much - just a fair resolution for a faulty item - and yet that has not been delivered.

Overall, a very disappointing experience. I would recommend looking elsewhere for cosy clothing that lasts longer than a day or two of wear.

27 December 2025
Unprompted review
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Reply from The Oodie

Hi there,
Thank you for taking the time to share such detailed feedback, and we’re genuinely sorry for the disappointment and frustration this experience has caused - particularly given how excited you were about your first purchase with us. We sincerely apologise for the fault you encountered with the Cloud Onesie. This is certainly not the quality we expect from our products, nor the experience we aim to provide. We’re also very sorry that our earlier communication did not meet your expectations, especially after you clearly outlined your accessibility needs. That’s something we take seriously, and we regret that this wasn’t handled as smoothly or supportively as it should have been. We’d like to confirm that one of our team members has now arranged a replacement item, and this has been fully confirmed with you via email, including a new order confirmation for your records. This has been actioned to ensure the issue is resolved as quickly and simply as possible, without any further inconvenience to you. While we understand this experience has been disappointing, we hope this resolution goes some way toward restoring a little confidence in our brand. Thank you again for your patience, and we’re sorry that your initial experience with us wasn’t what it should have been.
Take care,
Steph x

Rated 5 out of 5 stars

4 ordered in 4 weeks

4 ordered in 4 weeks

having made a few orders over a few weeks the 4th order received was empty with an apology note from the carrier. Customer service received from Kitty was second to none. the products them self are fantastic quality and great for this time of year, even after this mishap i wouldnt think twice about ordering again

8 January 2026
Unprompted review
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Reply from The Oodie

Hi Darren,
Thank you so much for taking the time to share your experience with us. We’re very sorry about the issue with your fourth order arriving empty, but we’re glad our customer service team was able to step in and help - we’ll be sure to pass along your kind words to Kitty, she’ll be thrilled to hear them! It’s wonderful to know you’re loving the quality of the products and finding them perfect for this time of year. Your continued trust and support truly mean a lot to us, and we really appreciate you choosing The Oodie again, even after the hiccup. ✨
Take care,
Steph x

Rated 5 out of 5 stars

Excellent Customer Service

I bought my son an Oodie for Christmas, it shipped super fast and was successfully delivered. Then stolen off my porch. I asked if there was anything they could do and they replaced my son's gift. Excellent customer service!

7 January 2026
Unprompted review
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Reply from The Oodie

Hi Megan,
Thank you so much for sharing your experience with us! We’re really glad to hear your order arrived quickly, and while we’re so sorry it was stolen from your porch, we’re happy our team could step in and make things right for you and your son. Knowing we could replace his gift and help save the day truly means a lot to us. Thank you for choosing The Oodie and for your kind words about our customer service - we hope your son is absolutely loving his Oodie! 💙
Take care,
Steph x

Rated 3 out of 5 stars

Oodie coat…

I got my oodie in the sale so I was happy with the price but i don't feel there worth over £100.
Nice furry lining , padding and deep pockets but no collar makes it drafty around the kneck and the hat is too big I don't really feel comfortable in it.
Hard to return after taking it out of vacume pack to try on .

3 January 2026
Unprompted review
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Reply from The Oodie

Hi Caroline,
Thank you for taking the time to share your honest feedback. We’re glad to hear you were happy with the sale price and that you enjoyed the soft lining, padding, and deep pockets. However, we’re sorry to hear the fit and design didn’t feel quite right for you. The oversized hood and collar‑free design are intended to maximise that relaxed, wearable‑blanket feel, but we understand this can feel drafty or uncomfortable for some people - comfort is very personal, and your comments are genuinely appreciated. We also understand the frustration around returns after opening the vacuum packaging, however items can be returned in any packaging e.g. a spare bag or box you have laying around. If you’d like, our customer care team would be more than happy to look into your situation and offer guidance or support - please email us at help@theoodie.com. Your feedback helps us continue improving our products and messaging, and we truly appreciate you sharing your experience.
Take care,
Steph x

Rated 3 out of 5 stars

Great product shame about mix ups

I received my order of the oodie slippers which I realised I had ordered a size to small .Exchange seemed straight forward.I returned the ones I didn’t want and was waiting for next size up only to receive a oodie hoody .Not at all what I was waiting for .Which meant I had to give my son his gift two weeks late.I did speak to the customer team and they were very helpful on sorting it out and the product were great.Just a shame for the mix up and delay.

22 December 2025
Unprompted review
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Reply from The Oodie

Hi Donna,
Thank you for taking the time to leave a review and share your experience with us. We’re really sorry for the mix‑up during your exchange and for the inconvenience and delay this caused - especially knowing it meant your son received his gift later than planned. That’s certainly not the experience we aim to give, and we completely understand how disappointing that must have been. We do appreciate your kind words about our customer service team and the products themselves, and we’re glad we were able to help get things sorted for you in the end. Your feedback is incredibly valuable and helps us improve our processes so we can avoid similar issues in the future.
Thank you again for your patience and understanding, and we hope your son enjoys his gift.
Take care,
Steph x

Rated 1 out of 5 stars

Awful customer service

Awful customer service, purchased matching father and son oodies for them to wear while watching games. My child opened his on xmas day and was so excited until he tried it on and the hand holes are so small that no child's hand could fit through. initially offered a replacement, which my child felt better about until they tell me they are now sold out. So now my child is let down twice. Gross customer service for a repeat customer. do not recommend at all.

reply to Steph:
cant seem to think the reply isn't just for show. no way to contact you directly? I offered a reasonable solution to be let down again due to the desire to make profit over the heartbreak of a child.

25 December 2025
Unprompted review
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Reply from The Oodie

Hi Tarryn,
We’re very sorry to read this and sincerely apologise for the disappointment this has caused - especially for your child. We completely understand how upsetting this must have been, particularly on Christmas Day when it should have been a really special moment. Being offered a replacement and then finding it’s no longer available is understandably frustrating, and we’re truly sorry that this situation left your child feeling let down twice. This is not the experience we ever want for our customers, and we’re especially disappointed to hear this as a repeat customer. I would really like the opportunity to look into this properly and work towards a resolution for you. Please contact me directly with your order number and details, and I will personally review the case to see what we can do to help turn this experience around. Thank you for bringing this to our attention, and again, our sincere apologies.
Take care,
Steph x

Rated 5 out of 5 stars

Just brilliant

I've bought a few items from The Oodie and each one has been great, either for myself or as gifts. I recently purchase the confetti warming loungewear and it's soo comfortable and cosy.
I've also bought the Coat, Oodie hooded blanket, dressing gown more loungewear and the slippers (not all for me) and I can't fault any of them.

7 January 2026
Unprompted review
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Reply from The Oodie

Hi Khadi,
Thank you so much for such a lovely review! It truly means the world to us to hear that every item you’ve purchased - whether for yourself or as gifts - has lived up to expectations. Thank you for your continued support and for taking the time to share your experience. We hope your Oodie goodies keep you warm and cosy for many seasons to come! 😊💙
Take care,
Steph x

Rated 1 out of 5 stars

Worst customer service I have ever had…

Worst customer service I have ever had is from this company!!!
Brought a tee from that that was basically falling apart after a wash. Paid £35 for it and they only refunded me £14 after weeks of waiting!! From then on, radio silence.
Avoid this company like the plague!!!

6 January 2026
Unprompted review
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Reply from The Oodie

Hi Liz,
We’re truly sorry to read about your experience, and we sincerely apologise for the frustration and disappointment this has caused. Paying £35 for a product and then having quality issues after washing it, followed by a refund that didn’t meet expectations and a long wait for communication, is understandably upsetting. This is certainly not the standard of quality or service we aim to provide our customers. I would really like the opportunity to look into this properly and make sure this is resolved for you. Please contact me directly at steph@theoodie.com with your order number, and I will personally review the situation to ensure the correct refund amount is processed. Thank you for bringing this to our attention. We genuinely hope to have the chance to put things right.
Take care,
Steph x

Rated 5 out of 5 stars

The most amazing oodie I've ever bought

The most amazing oodie I've ever bought I've got 4 now and they make the most fantastic presents, the softness the thickness are the best ever quality. I've also purchased a dressing gown the the quality is just the same outstanding u will only ever need thus 1 dressing gown I'm well impressed

6 January 2026
Unprompted review
The Oodie logo

Reply from The Oodie

Hi Mandy,
Thank you so much for this amazing review! 💙 We’re absolutely thrilled to hear how much you love your Oodies - and four of them already, wow! It means the world to us that you’d choose them as gifts and that the softness and thickness have impressed you so much. We’re also delighted to hear you’re loving your dressing gown just as much! Thanks again for taking the time to share your experience and support. 😊
Take care,
Steph x

Rated 5 out of 5 stars

Exceptionally warm

Exceptionally warm. Prompt delivery, great quality, good value for money

5 December 2025
Unprompted review
The Oodie logo

Reply from The Oodie

Hi Julie,
Thank you for the great review! We’re so happy to hear you’re enjoying the warmth, quality, and value of your Oodie item - and that your order arrived so quickly. We really appreciate your support! 🩵
Take care,
Steph x

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