Easy to order online. Boots didn't fit and am able return to local store. Would recommend
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nice good quality coat in a beautiful colour. Really like this coat. Reasonable price. Good website and efficient delivery.
I got a call from the company after I had ordered my jacket to tell me thete was sm issue with it & they offered me solutions to the problem. It's rare to get hands on Customer service like this. My j... See more
Quick and easy Web site and delivery. Prompt response to size change with a personal call
Company details
Written by the company
Portwest is an Irish owned retailer, established in 1904, with 4 stores located along Ireland's Wild Atlantic Way. Designing and manufacturing outdoor clothing and leisurewear for over 100 years, they have become a trusted name in providing functional, durable and stylish collections with value at it's heart. Shop their great range of clothing, accessories and equipment from all your favourite brands for camping, hiking and watersports.
Contact info
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent PR
Staff very helpful when contacted for advice about jackets. When online order was placed, dispatch was immediate. Excellent PR 👍
29 January 2025
Reply from Portwest Ireland - The Outdoor Shop
Hi John,
Thank you for your kind words. We're pleased to hear that our team was helpful and that your order was dispatched quickly.
Providing excellent service is very important to us, and we appreciate your feedback. We look forward to assisting you again in the future.
All the best,
The Portwest Team
Seamless process.
Seamless process.
Quick turn around from order to delivery.
Will reorder in the future.
29 December 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Sinéad,
We appreciate your feedback. It's great to know your shopping experience was smooth and that your order arrived promptly.
We look forward to welcoming you back again.
All the best,
The Portwest Team
Fast delivery
27 December 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Catherine,
Thank you for your review. We're glad to hear your order arrived quickly. We appreciate your support and hope to serve you again soon.
All the best,
The Portwest Team
Excellent service and communications
30 December 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi,
Thank you for your feedback. We're delighted to hear you were happy with our service and communication. Your support means a lot to us, and we look forward to assisting you again.
All the best,
The Portwest Team
Tried on a few coats in the shop
Tried on a few coats in the shop, but they didn't have the colour I liked in my size, so I ordered it online, knowing it would fit. Which it did. It was also slightly cheaper online ( sales ) . Arrived quickly.
29 December 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Shona,
Thank you for sharing your experience. We're glad to hear that you were able to find the perfect fit online and that your order arrived promptly. We’re also pleased that you took advantage of our sales! We appreciate your feedback and look forward to welcoming you back in the future.
All the best,
The Portwest Team
Reply from Portwest Ireland - The Outdoor Shop
Hi Joe,
Thank you for your review. We’re glad to hear that you found us customer-focused. We always strive to provide the best service possible and appreciate your feedback. If there’s anything we can improve or help with, feel free to reach out.
All the best,
The Portwest Team
Great quality as described on site.
25 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Mike,
Thank you for your review. We're pleased to hear that the quality met your expectations and was as described on our site. We appreciate your feedback and hope to serve you again soon.
All the best,
The Portwest Team
Quick & Easy
25 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi John,
Thank you for your review. We're glad to hear that your experience was quick and easy. We appreciate your feedback and look forward to serving you again in the future.
All the best,
The Portwest Team
Very prompt arrival and delighted with…
Very prompt arrival and delighted with the products.
27 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Angela,
Thank you for your review. We're thrilled to hear that your order arrived promptly and that you're delighted with the products. We truly appreciate your feedback and look forward to assisting you again soon.
All the best,
The Portwest Team
Fast delivery
So quicky delivered no issues and best quality as always from portwest
25 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Andrea,
Thank you for your kind review. We're thrilled to hear that your order was delivered quickly and that you're happy with the quality, as always. We appreciate your continued support and look forward to serving you again soon.
All the best,
The Portwest Team
Quality and delivery excellent
It is exactly as I hoped. Bit of a chance buying clothes online!!. Really. better than I hoped. Already tried out in wind and rain
Also it arrived in two days!
24 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Anita,
Thank you for your wonderful review. We're delighted to hear that the item exceeded your expectations and that it performed well in wind and rain! We're also pleased that your order arrived so quickly. Your feedback means a lot to us, and we look forward to serving you again.
All the best,
The Portwest Team
Poor quality rubbish at stupid prices
Poor quality rubbish at stupid prices. Bought a pair of "waterproof" gloves which let water through very easily.
24 November 2024
Unprompted review
Reply from Portwest Ireland - The Outdoor Shop
Hello,
Despite several requests for further information regarding this issue, we have received no response from you.
We note you have left an identical review for Sealskinz Waterproof Gloves, which we do not currently stock.
We also note there is no record of you having ordered from our website in the past.
We await your response as we are eager to resolve this issue.
All the best,
The Portwest Team.
Great service and prompt delivery.
2 November 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Margaret,
Thank you for your review. We're so pleased to hear that you had a great experience with our service and that your order arrived promptly. We truly appreciate your feedback and look forward to serving you again.
All the best,
The Portwest Team
Reply from Portwest Ireland - The Outdoor Shop
Hi Catherine,
Thank you for your kind review. We're thrilled to hear that you had a positive experience with our service and that our staff were helpful and friendly. Your feedback means a lot to us, and we look forward to assisting you again soon.
All the best,
The Portwest Team
Very prompt and nice personal touch on…
Very prompt and nice personal touch on delivery 😀
28 October 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Orla,
Thank you for your lovely review. We're so glad to hear that your order arrived promptly and that you appreciated the personal touch. We always aim to make our service special, and your feedback means a lot.
All the best,
The Portwest Team
Good customer service.
27 October 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Philip,
Thank you for your review. We're pleased to hear that you were happy with our customer service. We truly appreciate your feedback and look forward to serving you again in the future.
All the best,
The Portwest Team
Reply from Portwest Ireland - The Outdoor Shop
Hi Ben,
Thank you for your kind review. We're thrilled to hear that you were satisfied with both our customer service and communication. Your feedback is greatly appreciated, and we look forward to assisting you again soon.
All the best,
The Portwest Team
Reply from Portwest Ireland - The Outdoor Shop
Hi Rory,
Thank you for your great review. We're delighted to hear that you were happy with both the product and service. We appreciate your feedback and look forward to serving you again in the future.
All the best,
The Portwest Team
Quality outdoor clothes
27 September 2024
Reply from Portwest Ireland - The Outdoor Shop
Hi Joselyn,
Thank you for your kind words! We're glad you love the quality of our outdoor clothing. If you need anything, feel free to reach out—we’re here to help!
Best regards,
Finn.
Portwest - The Outdoor Shop
Reply from Portwest Ireland - The Outdoor Shop
Dear Angela,
Thank you for your fantastic review! We're thrilled to hear you love the fleece top and appreciate your recommendation. If you ever need anything else, we’re here to help!
Best regards,
Finn.
Portwest - The Outdoor Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.