The Pack Design Reviews 

212
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Scam company - ordered furniture, various promises about delayed delivery until eventually no response to my emails and the company and Lloyd Pack ‘disappeared’ along with my money which I eventually... See more

Rated 1 out of 5 stars

Ordered 4 seasons garden furniture set in late February as the price was great. Turned out it wasn’t actually in stock so we waited, then waited some more, wanting to believe the promises we were give... See more

Company replied

Rated 1 out of 5 stars

Ordered a rug 2nd dec on the 8/12 still nothing call and email eventually told wait 10 days several more not addressed emails today 19/12 initial email after asking for refund again was told a refund... See more

Rated 5 out of 5 stars

Absolutely fantastic company. Customer service exceptionally attentive and friendly. Ordered the 9 piece Malta rattan and arrived within a week. Delivery company were also helpful and lovely. Ass... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bedroom furniture shop
  3. Garden Furniture Shop
  4. Living room shop
  5. Outdoor furniture shop

Written by the company

At The Pack Tag Group we are a family run company based in Hampshire. Due to the struggle of finding good quality home products for our own home, in 2020 we launched our company offering our customers affordable high quality interior products delivered to their doors throughout the UK. Each week we continue to add new products to our website and today we have over 1000 products. We have plans to open our first store in Hampshire in 2022


Contact info

2.2

Poor

TrustScore 2 out of 5

212 reviews

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1-star

No history of asking for reviews

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2.2

All reviews

(212)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bee door knocker

This is the second bee door knocker Iv ordered. They are beautiful and really good quality. Packaged really well and very fast delivery from a lovely seller. Would definitely recommend.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

I am pleased with my dressing table…

I am pleased with my dressing table stool. Enhanced by the fact it is hand made and locally in the U.K.
Unfortunately, there was a blip with the first delivery. Lloyd took full responsibility, communicated often and with concern. He dispatched a replacement urgently. Problem resolved. I wish the company every success and would urge a look at their website.

18 March 2021
Unprompted review
Rated 5 out of 5 stars

Lovely products and great communication

A lovely wide range of furniture and homeware at very reasonable prices. The items I chose were of good quality and would happily recommend to others. I was informed quickly that a part of my order wasn’t available.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Thepacktqggroup has been wonderful

Thepacktqggroup has been wonderful.

From ordering to the great communication throughout. The delivery time was so speedy. The items I ordered are great quality and exactly what I expected.

Would definitely recommend.

20 February 2021
Unprompted review
Rated 5 out of 5 stars

Love my lamp

Love my lamp, thank you so much Lloyd! Such great service and communication. Would highly recommend 😀

12 February 2021
Unprompted review
Rated 5 out of 5 stars

Gorgeous lamp

Gorgeous hare lamp, great service and communication with The Pack Group. Brilliant business I will be keeping an eye out for more. Thank you!

19 January 2021
Unprompted review
Rated 5 out of 5 stars

The packtaggroup.com if you buy from…

The packtaggroup.com if you buy from these guys you are buying with confidence quality's second to none customer service second to none you are kept upto date with your order loyd kept me informed when my order was back in stock this is a new company with very high standards well done

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service and great products

Fantastic service received, seller was very informative throughout regarding dispatch of products and all items were dispatched very quickly. One of the items was a chrome bee knocker for my new home which looks fantastic quality! Highly recommend products from this seller.

14 December 2020
Unprompted review
The Pack Design logo

Reply from The Pack Design

Hi Benjamin,

Thank you for the great feedback and very glad you like the new items.

Have a wonderful Christmas and New Year

Regards

The Pack Tag Group

Rated 5 out of 5 stars

Great service

Very satisfied with my products i ordered. Very informative and kept me up to date on my delivery . I also noticed on Instagram they went the extra mile to ship internationally for a coustmer. 100% recommendation.

10 December 2020
Unprompted review
Rated 5 out of 5 stars

My item did show in stock when…

My item did show in stock when purchased, however there was an issue. The company emailed to explain straight away and I received an immediate refund to my account. They offered to let me know when the item restocked and my new item arrived very speedily. 5 stars given as item arrived and was as expected and excellent contact and customer service which means a lot at present.

10 December 2020
Unprompted review
The Pack Design logo

Reply from The Pack Design

Hi Colin

Thank you for the great review and apologies again for the item going out of stock temporarily. Glad we got you you’re item promptly and thanks again for shopping with us.

Have an amazing Christmas and New Year

Regards

The Pack Tag Group

Rated 5 out of 5 stars

High quality product

High quality product. We are very pleased with this doorknocker.
The owners of the shop are really friendly and very helpful.

8 December 2020
Unprompted review
The Pack Design logo

Reply from The Pack Design

Hi Bart

Thank you for the excellent review and we are so excited to see the final picture when you get you’re starfish door knocker added to you’re front door.

Have a great Christmas and New Year

Regards

The Pack Tag Group

Rated 5 out of 5 stars

Very pleased with the product we…

Very pleased with the product we purchased, customer service was second to none. We were kept up-to-date re, dispatch and delivery times. Highly recommended.

4 December 2020
Unprompted review
The Pack Design logo

Reply from The Pack Design

Hi Lesley

Thank you for your kind review, we are pleased you are happy with the products and service we provided.

Have a fabulous Christmas and New Year

Regards

The Pack Tag Group

Rated 5 out of 5 stars

Good company

28 November 2020
Unprompted review
The Pack Design logo

Reply from The Pack Design

Hi Samantha

Thank you for your review and hope you love your new liquid art.

Have a wonderful Christmas and New Year

Regards

The Pack Tag Group

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