The Pack Design Reviews 

I have had the best experience from The Pack Design. I was kept informed of my orders progress throughout, my beautiful furniture was delivered promptly and has obviously been handled with great care. I had been searching for the Mustique furniture range but could not find anyone to deliver it to me as I live in Northern Ireland. The Pack Design went above and beyond to get it to me, thank you so much!

Wrong cushions arrived and two were also missing. A month later, I’m still trying to get customer services to resolve this! Not acceptable.

All items arrived within a week of ordering and everything was exactly as expected.

Great value, great service.

Highly recommend.

Great furniture, very well mate, and great service from this reputable company, very reasonably priced as well

Great customer service

I actually want to rate this experience as a zero star as the company communications is shocking.
I placed an order on 27th October which still hasn't arrived. Tried emailing...no response. Tried their chat function...no response. I did speak to someone on one occasion who told me if would be delivered by the end of that week, it wasn't delivered. I've tried to call twice this week, left two voicemails. No response. This is the worst company I have ordered from, they really shouldn't be trading as their customer service is so shocking.
Next step will be via my bank to get a charge back in the hope I can get my money back.
Please be aware of the other similar reviews to this one before placing any orders with this company.

Items ordered, but never arrived. Seemingly lost at the distribution warehouse. Was told my money would be returned to PayPal, which it was nearly two weeks ago and has still not cleared, as seemingly this company uses e cheques which take much longer.
The pack design company will be making interest on all payments it receives, then says items lost when you keep chasing them! I personally don’t think the items were ever there, which left a disabled person, no where to sit. Scam comes to mind.

I ordered my Rug on the 10th November thinking it would be delivered within a few days. Wayfair are selling the same rug which would have been delivered by the 14th November but as this company were selling the same rug for £20 cheaper and their website looked on top form I purchased the rug from here. I am so annoyed now with the constant lies about despatching the wrong. The first BS the guy said was it will be despatched by Thursday 17th as it usually takes 7-10 days and it says it when ordering the item. That was a load of bull as it does not state anything in their delivery policy on their website. I have been constantly calling and leaving messages. I received an email to say it has been despatched I asked for the notification to say it has been despatched and on its way to me but I am being ignored. I have sent emails and messages to say if you cannot delivery this item to cancel and give me a refund. This company scares me and I may have to contact consumers direct. As I look at the reviews it looks like a regular occurrence. They can’t keep doing this, it’s stressful and worrying. In their policy it says once the item has been despatched you will receive notification. I HAVEN’T, so where is it? if you can’t deliver REFUND ME ASAP

Had lazy spas for years but finally decided on a proper one. As it's just the wife and myself, decided on a 2 seater lounger. From the moment I contacted customer services to ask a few questions to it being delivered and set up was fast and efficient. We did have a little water leak but after a quick call to them, a guy came out and sorted it. So to conclude, a very enjoyable service from start to finish.

Edited Nov 23 - Lloyd got in touch and progressed the order personally. Rug has now arrived and is exactly as expected. Many sellers of the same rug but the pack design was the cheapest by far.

Similar experience to a previous review. Ordered early October. Contacted them for a blue light discount, no response. Contacted them on chat 10 days or so later given I had not received any further contact or the item and got a curt response on delivery times. Contacted them again this time via email and got an email a few days later saying the item was not in stock. Asked them for an alternative rug which they agreed to, I was told it was in stock with their supplier and they would change the order. That was 10 days ago and still nothing more from them. A further request for the blue light discount was again ignored. Tracking the order has shown it as fulfilled for a while. I have now requested a refund, not sure how long that process will take. I am guessing I will have to initiate a chargeback via the bank.

Ordered a rug for £189.99 on 13th October 2023. Received an automated email as confirmation. Tried to phone them on 19th, but the number on their website was incorrect and gave a single tone when dialled. The website now shows the correct number, but this made me feel uncomfortable. I tried the live chat and was told delivery was 7-10 days. I was not given an actual delivery date. I emailed on 23rd Oct and asked them to confirm a delivery date. No reply. I phoned on 24th around 7.20pm, as the website states customer services are available 09.00 - 20.00. I spoke to Lloyd (MD) who said my call was out of hours and that he would email me the following morning. He didn't. I tried to phone on 25th Oct around 3pm, but it went to an answering service. I left a message asking for either a confirmation of a delivery date or a refund. No one got back to me. I tried to phone several times, but the line was constantly engaged. I opened a dispute with PayPal and was supposedly refunded on 30th Oct, but it stayed at 'pending' until today 3rd Nov, when it was cancelled!!! Pack Tag have had my money since 13th October. They have taken £189.99 from me and not provided me with the goods I ordered. Now they won't refund me.

With reference to the seller's reply, I requested a delivery date or refund on 25th Oct and my message was ignored. It was only when I got PayPal's help that any of my requests were acted upon. I checked my PayPal account and my refund had been cancelled. I had not been asked to dispute the claim again, I had already done this myself.
I have just spoken to Lloyd on the phone. He assured me my refund is on its way. I will update this review when the refund is in my bank.

Update: I eventually got my money refunded on 20th November, over 5 weeks after i placed my order and only after a friend of mine posted comments on his social media. He keeps claiming that he always said I could have a refund, but words are cheap and he would only respond when some form of action was taken (ie Trust Pilot, PayPal dispute, social media, etc). He even got right on the phone to me as soon as I first posted this review and had the audacity to suggest I remove it!! My bank thought this sham of a business could be a scam website. If you decide to risk ordering from them and end up struggling to get a refund, then I'd recommend going on his social media or doing a charge back with your bank.

After waiting 3.5 months for my delivery I was then told that they couldn’t supply. You would think that a company would be gracious enough to refund you straight away after having £550 of my money for months. But no I had to resort to a case with PayPal which was another hour I won’t get back - thank goodness for paypal!

Following pack design response. I had pre ordered a table due in October which could not be fulfilled. I filed a case because after 5 days following being notified that it was not available there was a failure to click the PayPal refund button. Therefore following a theme of ignoring emails and having to chase this company I had no choice other than to waste an hour on the phone to get my money back with PayPal. It would have been nice if as soon as you realised you couldn’t fulfill the order that you just issued a refund. Unfortunately after being without my money for 4 months and emails left with no reply and no one answering your phone I just wanted my money back. I may have used you on 1 previous occasions but I wouldn’t use your company again. Glad I got my money back and happy to review your poor ethic and customer service.

I purchased a leather sofa, leather chair and soft cushions. All were of excellent quality, competitively priced and accompanied with a good service. Thank you..

I'm still waiting for my order, I shall update this if the order arrives in the next few days but I was told 7-10 working days, its been 11 and I have had only one response when asking when the order will arrive 'should arrive this week' and it hasn't. I need to know as I shall be away soon and I was expecting the order to arrive within the time frame, although when I ordered there was no info on any delivery details, no updates so I'm not sure if it will arrive. If communication can be improved its probably a very good place to buy things from but without any updates its useless. Most retailers large or small will normally supply you with a delivery date or an update. I found the same product online at Robert Dyas (albeit in a different colour way) and I should just have bought that. So if the product turns up in a couple of days (way past the one email estimate I was given) then I shall update this review. So if your willing to wait ages and hear very little but the product is a good price then its probably fine. Maybe. I'm still to find out.

Genuinely first class personal customer service from Lloyd and the team. We are delighted with our two new chairs that look amazing and were at a fantastic price. Delivery was prompt and we were updated of progress at all stages during the delivery. Even the courier was very friendly and helpful. We will absolutely use The Pack Design again!

Placed an order on Wed. 27/9, items never arrived and didn't receive any follow-up emails after the order confirmation one. Contacted them through chat on Mon. 2/10, was told order would be delivered "towards end of week". Received an email on Friday 6/10 informing me that I had been refunded. No reason was given, though the item page did disappear from their website. Tried contacting them through chat again but they didn't respond.

Should have read the reviews before ordering as this seems to be a recurring theme with this company.

The table we ordered is great, just as described, it was delivered quickly, no issues

Beautiful slim line desk , also would make a lovely console table.

Excellent Customer Service, would recommend this retailer to anyone, especially if you're looking for home interior goods and ideas! 5 STARS

Ordered a lamp with expected delivery 3-5days. Didn’t receive a dispatch notice, emailed, no response. Emailed the following week, no response. Contacted through website, no response. Left a review. No response.
So no lamp, no refund, no communications.
Update: Once contacted through Trust Pilot the issue was rectified and received my order within two days.