The Parfum Club Reviews 

246
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly share that the online ordering process is completely seamless and straightforward. Deliveries consistently arrive swiftly, often within just a few working days. Shoppers are deeply impressed by the incredible selection of fragrances available. However, some customers also noted minor issues with consistency, mentioning that certain batches lacked complex fragrance notes or differed slightly from previous orders.

What people talk about most

Product

Customers had positive experiences with product, noting that the fragrances are remarkably close to the... See more

Quality

Reviewers mention positive feedback about quality, noting that the fragrances are lovely, long-lasting, and... See more

Delivery service

People report positive experiences with delivery service, consistently noting that orders arrive quickly and... See more

Order

Clients share positive opinions on order, highlighting easy processes and great communication throughout.... See more

Value for money

Users describe positive interactions with value for money, consistently praising products that are long... See more

Reviews shaping this summary

Rated 5 out of 5 stars

30ml of wonderful perfume, almost exact to original and does last. Found a stall at a festival, tried and have never looked back. Mens also great. My personal favourite 853. Les Sables Roses, also v... See more

Rated 5 out of 5 stars

I ordered some new perfumes from The Parfum Club online having tried and purchased one of their perfumes at a food and drink event. One of their items was clearance which I found to be fairly weak and... See more

Company replied

Rated 5 out of 5 stars

Came across this company as they had a stand at an event nearby. Lovely people on the stand, nothing was too much trouble for them. Helped with suggestions, gave tester strips so you go away... See more

Rated 5 out of 5 stars

A friend recommended Parfum Club and I am delighted she did! I ordered 3 perfumes - one a dupe of my usual brand and it’s a good substitute. The other two fragrances I tried as samples fir... See more


Company details

  1. #24 of 117 best companies in Perfume store
  2. #54 of 215 best companies in Beauty product supplier
  3. #18 of 81 best companies in Cosmetics and Perfumes Supplier

Written by the company

We've specialised in elixir-strength perfumes since 2015, inspired by designer and niche fragrances. Expertly crafted by experienced perfumiers with high-quality oils that last all day. Our scents have delighted tens of thousands of customers across the country. We're so confident you'll love our perfumes that if you're not 100% satisfied, you can send it back within 30 days for a full refund—no questions asked!


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(246)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Fast delivery perfectly packaged and they smell amazing

9 June 2025
The Parfum Club logo

Reply from The Parfum Club

Thanks so much for your kind words! We’re thrilled you’re happy with your perfumes and delivery.

Warm regards,
The Parfum Club team

Rated 5 out of 5 stars

Fragrances are great and very like the…

Fragrances are great and very like the real thing ! Comes quickly in a lovely package. Will definitely be buying again!

28 April 2025
The Parfum Club logo

Reply from The Parfum Club

Thank you for your lovely review! We’re delighted you’re enjoying your fragrances and packaging, and that you’d shop with us again means so much.

Warm regards,
The Parfum Club team

Rated 5 out of 5 stars

Beautiful perfume

Easy to deal with. The perfume is amazing. Great service

28 April 2025
The Parfum Club logo

Reply from The Parfum Club

Thank you for your kind words! We’re so pleased you love your perfume and the service!

Warm regards,
The Parfum Club team

Rated 5 out of 5 stars

Excellent service

Easy to order, very fast deliver with excellent packaging. Thank you

23 May 2025
The Parfum Club logo

Reply from The Parfum Club

Thanks so much for your lovely review! We’re happy everything arrived quickly and safely. We appreciate your support.

Warm regards,
The Parfum Club team

Rated 5 out of 5 stars

Fantastic customer service!

We came across The Parfum Club at their market stall in Stratford-upon-Avon and bought a few products as they smelt incredible! Unfortunately on returning home I found one of the scents hadn't been closed properly and had leaked, leaving me with only half a bottle of what I had intended on gifting to someone... I sent a quick message to their Instagram page (not looking for any refunds or replacements) just to simply let them know to check some of their lids in case others were loose. Within half an hour they had responded and already had a replacement bottle on its way to me complete free of charge, even after I'd offered to cover the costs of shipping etc. And it arrived 2 days later!
Cannot fault their customer service at all - so grateful for the new bottle I received and will definitely have a very happy recipient!
I will 100% buy from The Parfum Club again.

25 May 2025
Unprompted review
The Parfum Club logo

Reply from The Parfum Club

Thank you for this incredible review! We’re so glad you reached out to let us know about the issue and even happier we could get a replacement to you quickly. It’s lovely to know you appreciated the gesture. We truly value your kindness and support!

Warm regards,
The Parfum Club team

Rated 5 out of 5 stars

I love these products

I love these products! Came across them on a stall in Stratford. Instantly loved one in particular, and it’s all I use now! Saves a fortune in comparison to the ridiculously expensive scents in the shops!

30 April 2025
Rated 5 out of 5 stars

Excellent customer service

Ordered three perfumes as part of an offer. One of the bottles had broken in transit so I reported it and sent photos of the shattered glass.

Within two days I'd received a new bottle - no questions asked.

Very impressed with how quickly they came back to me and sent a new bottle.

Love the scents too!

28 March 2025
Rated 5 out of 5 stars

Loved these fragrances, received with great service

Loved these fragrances having bought 3 at their Stratford-upon-Avon market stall last year. Was going to replenish supplies on my next trip, but saw their market schedule did not coincide with mine, so decided to try their online service. I was very impressed with their speed, from order to delivery, and email updates. Received 3 great new perfumes!

14 April 2025

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