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The Parking Spot Reviews 763

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TrustScore 4.5 out of 5

4.7

Transportation service
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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, praising the efficiency and convenience of the entire system, from parking to shuttle transfers. Many people commend the staff for their helpfulness, pleasant attitudes, and professionalism, making their travel experience much smoother. Reviewers also appreciate the timely and frequent shuttle service, ensuring minimal wait times for airport transfers, and the secure feeling of leaving their vehicles. However, some customers also noted issues with extended wait times for shuttles and described some staff as rude or unhelpful. While many found the pricing reasonable, especially when booking in advance, a few mentioned it could be expensive for day-of purchases.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the convenience, efficiency, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their friendliness, helpfulness,... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting the convenience and... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding the cost reasonable, fair, and even... See more

User experience

Consumers consistently report a positive user experience, highlighting the ease of use for scheduling,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young lady (medium build, short hair) who picked us up at abt 10:30pm on Sat 5/16 evening from Term 4 was EXCELLENT! She was as 10 for helpfulness and a 10 for pleasant attitude! At the end of a... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

Easy to reserve, easy to enter parking lot with QR code on app, easy to park, shuttle busses run timely (almost never have to wait and if so, very short time). The whole system is very efficient. Been... See more

Rated 5 out of 5 stars

What makes the company great is that the employees are very nice and the service is convenient. I dropped my license and credit cards on the shuttle. I was concerned about cancelling my credit cards... See more

Company details

  1. Transportation service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

763 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The app was simple to use

The app was simple to use, when I arrived there was a gentleman ready to park my car in addition the van was waiting for me. On my return flight when I opened the app it detected I was in the airport and notified the Parking Spot Van driver to pick me up. When I arrived at the lot my car was ready for my trip home. I’ve found a new place to park for my future trips.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

The convenience that the Parking Spot…

The convenience that the Parking Spot provides is exceptional. It is especially helpful in the winter months when having a covered parking area is essential for having a carefree return from your flight. The drop off and pick up are super easy.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Safe, Reasonable and Convenient

This is a great service. So much better and more reasonable than parking on airport site. They are prompt and I feel safe. I highly recommend using The Parking Spot when you can.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

The gentleman that picked us up from the airport (CMH) not only loaded and unloaded our luggage - 4 large suitcases and 4 carry-on luggage, but he also put every piece in our car. We very much appreciated him doing all of this because we were in the air about 9 hours thus extremely tired

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and Convenient

I have been using The Parking Spot for a few years now and have always been satisfied. The lot is huge and easy to find. The airport is within ten minutes and they pick and drop you right next to your car. Once you create a free account online the booking process is also a breeze.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

awesome parking spot

great driver, good driving, easy pick up and drop off. easy to navigate parking lot. My only suggestion is more handicap parking in the front. All of the spots were taken when I arrived

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent service from friendly, helpful staff. Frequent transportation to the Columbus, OH airport. Great price

15 April 2026
Unprompted review

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