Thepassportoffice Reviews 

614
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

My experience with this service was very bad. I hope I don’t have to use them again. They charge me almost $700 dollars to expedite my daughter passport they promise three days service and I didn’t ge... See more

Company replied

Rated 1 out of 5 stars

This was a horrible experience! I dont reccomend anyone use this service. Go directly to your local passport office and avoid a big mess and extra fees. I applied for an expedited 3-4 day passport 10... See more

Rated 1 out of 5 stars

The worst. They lie dont follow up on anything. The people in orlando are the rudest I have ever met. The attitude is they are doing you a favor. The net has cheaper with better service. The place is... See more

Rated 1 out of 5 stars

The numbers for the Tampa Bay office for setting up an appointment for RENEWAL of a passport sends you straight to a voice mail for a new passport

Company details

  1. Travel & Vacation

Information provided by various external sources

The Passport Office is a passport expediting service that provides timely services to the American traveling public. Our mission is to assist in the procurement of U.S. Passports while providing the highest level of customer service, integrity, and professionalism.


Contact info

1.1

Bad

TrustScore 1 out of 5

614 reviews

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1.1

All reviews

(614)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I will recommend this company to…

I will recommend this company to everyone. No waiting. In and out in less than 10 min. The personal were very helpful and knowledgeable. My document was ready in less than a week. Fast and efficient service.

10 April 2019
Unprompted review
Rated 5 out of 5 stars

Amazing team

Jael was friendly, effective, and efficient. She told me when I would receive my new passport. Jael, handled my precise time line like a true professional

17 March 2019
Unprompted review
Rated 5 out of 5 stars

Professional, Efficient and Inexpensive

When I think of the passport office I only think of one name. Raquel! That woman handles her business. What impressed me about her and her office partner is that they not only remember the names of those they have assisted they also remember their particular situation and what's needed to help them. That impressed me so much. I was also impressed by the fact that she was so patient and efficient. She made sure I went through my expedited process with no hassles. She gets you in and gets you out in no time. I'm very impressed with this company and would tell anyone that is interested in expediting to deal with them. The prices are reasonable and the service is awesome. And by the way...I received my passport two days earlier than expected. No worries and I'm ready for Belize! Woot!

11 February 2019
Unprompted review
Rated 5 out of 5 stars

mady-one woman wonder!

Mady -despite the threat of government shutdowns turned it around in less than a week
If only everyone was as professional and personable as she-what a wonderful world it would be😎😎😎😎

2 February 2019
Unprompted review
Rated 3 out of 5 stars

Needed to obtain Z-Visa for China

Needed to obtain Z-Visa for China.

Pros: Great communication, and rushed service.

Cons: We had an extremely unfortunate circumstance where we paid for rushed service and were notified three days after they received our information that they had no idea our assigned consulate, Chicago, required fingerprints. Not only did we pay top dollar to rush the service, but we had to book last minute flights to Chicago additional to paying for the service. I fortunately received my visa and passport today (we leave tomorrow morning).

My girlfriend, who is traveling with me, additionally called twice beforehand and they confirmed that we would not need to go to Chicago each time. They verbally guaranteed we would be taken care of. I hope this is now updated in their system and online for everyone to know.

The only thing that they would refund is the shipping fee, not the fee through them or the consulate. We could have saved money if we were told ahead of time, went to Chicago, and only paid for an agent to pick it up after.

16 January 2019
Unprompted review

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