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Thepenistoyshop Reviews 

24
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TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I ordered my stuff for next day delivery,everything came next day,no problems and in perfect working order

Rated 5 out of 5 stars

From order to arrival was simple and easy. The package arrived fast and was given free upgrade on delivery. Product sound and brilliant also. I will order from these guys again. No problems. I highly... See more

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Rated 1 out of 5 stars

Awful company didn't offer me a refund ,charged me postage to send it back and asked me if I wanted my item back I'd have to pay their postage . Would never shop here again

Rated 5 out of 5 stars

Having the need to return an item I can only say that the efficiency of this company in dealing with the matter was exemplary in all respects.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.5

All reviews

(24)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

From order to arrival was simple and easy. The package arrived fast and was given free upgrade on delivery. Product sound and brilliant also. I will order from these guys again. No problems. I highly recommend. Far better service than Bestvibe who are not even based in this country. Thanks spank the monkey. Brilliant service.

28 December 2023
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Reply from Thepenistoyshop

Hi Mumtaz,

Thank you so much for your fantastic review! We're thrilled to hear that your experience with us, from ordering to delivery, was smooth and satisfactory. It's great to know that the speedy delivery and the complimentary upgrade added to your positive experience.

We're especially pleased that you found the product to be excellent and that it met your expectations. Our team strives to provide the best possible service, and hearing that we've succeeded is incredibly rewarding.

Your recommendation means a lot to us, and we're grateful for your kind words comparing our service favourably. We're looking forward to serving you again in the future!

Thank you once again for choosing Spank the Monkey. Your satisfaction and trust in our service are what drives us to do even better.

Warm regards,
Spank the Monkey Customer Service Team

Rated 3 out of 5 stars

50/50

Great shop, delivered as stated on site, but tried the item on, and not the best fit, or shape, as it was trying to slide off all the time. But it put a big smile on my wifes face, which was a bonus. Thanks:)

11 January 2023
Rated 1 out of 5 stars

I pay for next day delivery I place…

I pay for next day delivery I place oreder before 1pm, but item was send with 3 days delivery, I sends email and I didn't get answer! Not happy

17 November 2022
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Reply from Thepenistoyshop

Hi Piotr,

Thank you for your feedback. One of our agents emailed you on the 11th November apologising for the delivery mix up and you were fully refunded all delivery costs (£6.99) on the same day.

We hope that you shop with us again, and next time you have a better experience.

All the best,

STM Team

Rated 5 out of 5 stars

Exellent customer service.

Exellent customer service.
The SpankTheMonkey team works to resolve any inconveniences related to purchase.
They work hard to make the shopping experience beautiful.

5 November 2021
Rated 1 out of 5 stars

Poor quality product

27 May 2021
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Reply from Thepenistoyshop

Hi, we're sorry you weren't happy with the product. We've brought this to the attention of the manufacturer and as per the email we sent to you, please return this to us for a full return. Thanks.

Rated 5 out of 5 stars

great name btw!

great name -Great products - great service

29 March 2021
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Reply from Thepenistoyshop

Thanks for the kind words Paul. We wanted a name that made us stand out :-).

Rated 5 out of 5 stars

Fantastic. Big.

Fantastic. Never been so big.

7 July 2020
Unprompted review
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Reply from Thepenistoyshop

Thanks for the review Kenny, glad to hear you're liking your new item.

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