Friendly knowledgeable person to talk to when i initially phoned. Received two letters ( both the same!) advising me on various things I could do with my pension. The amount in this pension is tiny... See more
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Review summary
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I had to contact you several times regarding my pension with you..each time the person I spoke to were very helpful and kind. They took me through each step of the way and made my experience easy and... See more
Outstanding customer care from Peoples Pension. My previous pension company could learn a great deal from People's Pension. They made transferring my my pension pots over to them, such an ea... See more
My experience with the peoples pension was really straightforward super fast. They keep me updated every second and every minute every step that they take I was updated and I received my fund exactly... See more
Company details
- #17 of 21 best companies in Pension fund
Written by the company
People’s Pension is a workplace pension scheme, for employers of any size and from any sector, designed to take the hassle out of auto-enrolment.
Contact info
Manor Royal,, RH10 9QP, Crawley, United Kingdom
- info@peoplespartnership.co.uk
- thepeoplespension.co.uk
4.3
Excellent
23k reviews
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Services provide towards the pagreatyment. Great.
Services provide towards the payment.
15 August 2026
I received an excellent customer…
I received an excellent customer service and a quick payment
8 August 2026
Easy and clear to talk to
15 August 2026
The service and staffwas very good
The service and the stuff was very nice and halp full
15 August 2026
Pension money when needed most.
Getting the money was simple and easy to get it done online.
Did not give a five because I was taxed heavily. HMRC guided me to get in touch with People's pension to work the correct tax. Overall good experience.
14 August 2026
The lady i spoke to very helpful and…
The lady i spoke to very helpful and her phone maner was excellent
15 August 2026
Quick and easy with the telephone…
Quick and easy with the telephone assistant who helped me along the way
15 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I asked for the form to be posted out…
I asked for the form to be posted out to my home address so I could cash in my people's pension fund Ive still not received this form
15 August 2026
Reply from People's Pension
Dear Mrs Carr
Thank you for your feedback.
We’re very sorry to hear that you’ve had a negative experience with us.
Your comments have been forwarded to our senior team to be addressed, and a member of our team will be in touch within 3 working days.
If you’d like to discuss this further, please email us at tellusmore@peoplespartnership.co.uk.
Thanks for your patience.
Taliah
People’s Pension, provided by People’s Partnership
Staff at people Pension are very…
Staff at people Pension are very professional they show empathy and help you to understand what the forms are
15 August 2026
Was a very easy process even for me who…
Was a very easy process even for me who doesn't do computers
15 August 2026
Reply from People's Pension
Hello Ms Anoliefoh
We’re very sorry to hear you’re unhappy with our response regarding your query. We always work to make sure our members get the best service possible, although it looks like we’ve fallen short of your expectations here.
We understand how frustrating it can feel when you don’t get the service or information you need, especially if it’s around your pension savings or plans for your future. Sometimes, the information required to resolve a member’s issues cannot be found at that moment, or something’s been missed when communicating between the team and a member.
Whatever the reason for our inadequate response this time around, we’ll do our best to move forwards and resolve your issue as quickly as possible. Please email us at tellusmore@peoplespartnership.co.uk and we should get back to you within 3 working days.
Our sincere apologies again for not resolving your issue the 1st time around.
Emily
The People’s Pension, provided by People’s Partnership
Everything was very smooth.
Everything was very smooth.
And the staff excellent
Very pleased
15 August 2026
Very helpful
Very helpful, clear and informative. My query was dealt with very efficiently.
15 August 2026
Prompt response.
Prompt response.
Good communication
Good explanations regarding my question..
Excellent feedback
Staff was awesome
15 August 2026
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