Perfume People Reviews 

29
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

I'm surprised by the low ratings as my experiences with Perfume People have been amazing. The price point, the concentrations, the selection=all great. I order perfume samples frequently and I'm goo... See more

Rated 1 out of 5 stars

Ordered Flur Missing Person oil and 30ml spray and it's awful, vile smell, needless to say nothing like the OG, not even remotely close, smells like burnt rubber kinda weird. Luckily sprayed didnt l... See more

Rated 1 out of 5 stars

No tracking. Package arrived in 7 days 2 bottles broken and top of the lotion broken rendering it pretty difficult to. My emails bounced back twice and phone unanswered..They did not respond to mail... See more

Rated 1 out of 5 stars

Non existent customer service. I placed an order ages ago and haven’t had any tracking or dispatch notice. I’ve emailed multiple times with zero response. I’ve previously ordered with no problems but... See more

2.8

Average

TrustScore 3 out of 5

29 reviews

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2.8

All reviews

(29)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repeat buyer Good Quality

Orders on numerous occasions, have usually gotten my deliveries on time, love that sometimes they'll throw in a free sample tester so I can try a new fragrance based on my previous choices. Good long lasting purfumes A*

1 September 2019
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service and Communication, Never Received Items

Terrible customer service and communication. Rude seller that did not get back to me in a timely manner. Seller never provided me with tracking information, never told me the package totaling less than $50 would need a signature.

A month went by with no package in site, and it wasn't until I reached out that this seller finally provided me with tracking information and the information that my package has already been attempted to be delivered, but due to the fact that no one was there to sign for it, it got sent back to the post office.

I have about 15 post offices nearby that the package could be at. With over a one hour hold time over phone for my post office, I said "forget it", it isn't worth my valuable time to track down $50 worth of questionable perfume that has been stolen from another company.

Re-delivery was unavailable due to how much time had passed. Seller NEVER told me anything. She/he just let the package sit in the post office until it was no longer able to be delivered to me, the person that paid for it. I do not recommend this seller.

The seller refused to refund until they received their perfume from the US to the UK. I do not have the ability to re-deliver or send the item back because I don't know what post office it is at. I am now out of my money and the items I ordered until the seller receives their goods. God knows how long the post office will hold onto the package for, it will most likely get lost and I won't ever get my money or my items ordered. I have opened a dispute with Etsy and the seller is so snarky that they ended their message with "We'll see how Etsy decides to handle this." Like SERIOUSLY?! It has been a month since I ordered my items from you and I don't have those or my refund.

16 February 2019
Unprompted review
Show reviews in all languages. (29 reviews)

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