I had a wonderful experience at this perfume store. Penny was incredibly kind, patient, and knowledgeable. She took the time to understand what I was looking for and helped me choose the perfect fragr... See more
Location
Switch locationUnit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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See what reviewers are saying
Received superb service from Penny who understood what I really wanted and guided me through. She was polite and helpful.
Was just browsing for a few bottles of aftershave and perfume, Penny guided me through various brands and explained what offers were currently on. Made my purchased not only easy but excellent knowled... See more
Company replied
Went into the Bon Accord store yesterday. Cara was very helpful in helping me choose a new fragrance for myself which I was really happy with. Cannot fault the service either. Left as one happy custom... See more
Company replied
Company details
- #33 of 111 best companies in Perfume store
- #69 of 217 best companies in Beauty product supplier
- #22 of 81 best companies in Cosmetics and Perfumes Supplier
- #44 of 132 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #28 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom
4.7
Excellent
480 reviews
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Received superb service from Penny who…
Received superb service from Penny who understood what I really wanted and guided me through. She was polite and helpful.
25 June 2026
Unprompted review
Wonderful experience
I had a wonderful experience at this perfume store. Penny was incredibly kind, patient, and knowledgeable. She took the time to understand what I was looking for and helped me choose the perfect fragrance. Thank you !
26 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great visit
Great visit, cheerful, helpful and would 100% come back again. Thanks to Penny who helped me that day.
25 June 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello Fatemeh,
I am sorry to hear that you are concerned about the authenticity of your fragrance.
Please rest assured that all products sold by The Perfume Shop are 100% genuine and are sourced directly from official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation or grey-market products under any circumstances.
It is also worth noting that fragrance performance can vary for a number of reasons, including whether the product is an Eau de Parfum or Eau de Toilette, individual skin chemistry, climate, and even regular use over time. It is also possible to become “nose blind” to certain scents, which is a natural response where the brain becomes less sensitive to familiar fragrances.
I am sorry that you are disappointed and thank you for taking the time to share your feedback.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great service
I was served by Penny, came in with my sister a few weeks ago. She was extremely nice and helpful. We were confused on what we wanted, and she made it super easy finding really nice perfumes that really did suit our styles. Great work Penny
1 May 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
in time…
This was a gift and it arrived in time for my granddaughters birthday- thank you
11 June 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Item delivered as ordered promptly
Item delivered as ordered promptly. Will use again as good value.
23 April 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I have never felt more welcome in the…
I have never felt more welcome in the store, i went to buy a present for my wife and something for myself and the staff asked what myself and my wife prefer and within 5 minutes i had exactly the scents that i wanted.
13 February 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went into the Bon Accord store…
Went into the Bon Accord store yesterday. Cara was very helpful in helping me choose a new fragrance for myself which I was really happy with. Cannot fault the service either. Left as one happy customer.
11 June 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Penny was so helpful
Penny was so helpful, I’ll definitely be coming back because of her 😊
10 June 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
You stocked my wifesfavourite perfume for a…
You stocked my wife’sfavourite perfume for a good price which she couldnt find anywhere else
4 June 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
On ordering it stated next day delivery…
On ordering it stated next day delivery but took 4days to arrive not very good advertising not be buy from this site again
3 June 2026
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience didn’t fully meet your expectations. Your input helps us improve and if you'd like to share more details, please feel free to reach out to us through our website as we'd appreciate hearing more about it.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Was just browsing for a few bottles of…
Was just browsing for a few bottles of aftershave and perfume, Penny guided me through various brands and explained what offers were currently on. Made my purchased not only easy but excellent knowledge and very amiable.
4 June 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good experience.
Very good experience.
And thanks to Penny for being very kind and friendly.
2 June 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am genuinely disappointed and regret…
I am genuinely disappointed and regret that this matter has not been handled in a way that meets expectations.
When I originally placed my order, I reached out to your management team to inform them of my mistake in updating the delivery address to my previous residence stored in my account.
They responded quickly by contacting Royal Mail to redirect the delivery to Avley Post Office. Unfortunately, due to an error on your company's part in splitting the order into two parts, the second shipment was mistakenly sent to the wrong address.
I have been a loyal member of The Perfume Shop for many years, as shown by my account. Over the past few weeks, I have spent more than £400 on perfume through your store.
Despite me not receiving part the order, the perfume shop declined to offer refund or replacement. The perfume shop customer service are very poor.
I am very unhappy.
31 May 2026
Unprompted review
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for taking the time to share your feedback, and we are so sorry to hear that you remain unhappy with the outcome of this matter.
Having reviewed your case, I can see that you contacted us after placing the order to advise that an incorrect delivery address had been selected. Whilst we sincerely appreciate the circumstances and understand how frustrating this situation has been, our policy, which is available on our website, advises that we are unfortunately unable to amend delivery details once an order has been submitted. During the checkout process, customers are provided with opportunities to review and confirm their order and delivery information before the order is finalised.
Once an order has been placed, it enters an automated fulfilment process designed to ensure the fastest possible dispatch and delivery, which unfortunately limits our ability to make changes thereafter.
We genuinely value your loyalty to us and are sorry that you feel we have let you down on this occasion, as this was never our intention. Given the circumstances of the delivery, our advice remains to continue working with Royal Mail regarding the parcel, as this is the most appropriate avenue available to assist further.
We sincerely apologise for the disappointment and inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Aberdeen 62
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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