The Perfume Shop - Aberdeen 62 Reviews 

526
TrustScore 4.5 out of 5

4.7

Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... See more

Company replied

Rated 5 out of 5 stars

To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her

Company replied

Rated 5 out of 5 stars

Very friendly, helpful and efficient staff. Gave me good advice with reference to posting my purchase to my sister in East Grinstead, West Sussex. Thank you

Company replied

Rated 5 out of 5 stars

We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #69 of 222 best companies in Beauty product supplier
  3. #21 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 133 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 108 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

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4.7

All reviews

(526)

34,937 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

24 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny was amazing and her customer…

Penny was amazing and her customer service was top notch 👏

24 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We had a wonderful experience at The…

We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about the fragrances. Her customer service was so fantastic that it made me want to buy even more. Staff like Penny are a true credit to the store. This will be our one stop shop for perfume and aftershave from now on.

21 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Bardzo szybka dostawa gorąco polecam

Bardzo szybka dostawa gorąco polecam

15 July 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fabulous service

Fabulous service - great customer service managed to match aftetshare to father favourite one - Penny was great 🩷

23 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A very helpful Manager.

A very helpful Manager.

16 July 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abi and Ro at the Perfume Shop in…

Abi and Ro at the Perfume Shop in Aberdeen did a fantastic job helping me select a new fragrance. Couldn't do enough to help me. Just delighted with my new perfume. Thank you!

22 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Morag was amazing

Morag was amazing , she helped me to get a nice perfume that made my crush fall in love with me

20 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

the catalog amuses me.

13 November 2025
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jesmine was amazing

Jesmine was amazing, we were looking for scents for our wedding that needed to be long lasting. We took quite a while to decide as we wanted scents we loved but that sre different to what we usually wear. We were successful and are excited to wear the perfumes at our wedding in 2 weeks.

5 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you Jill for the brilliant…

Thank you Jill for the brilliant customer service

17 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sensational customer service

What an absolute credit to customer service Morag and Jill are, so helpful and so kind. I was looking for a particular perfume and they helped me to find it, and to get the best value for money. The perfume shop are very lucky to have two such wonderful people representing them in their shop. Thank you both so much.

17 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing customer service experience…

Amazing customer service experience from your staff Ro at the perfume shop union square aberdeen today 13 july 2026

13 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Delivered well on time and great…

Delivered well on time and great product.

9 July 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Expert assistance

I was looking for a summer perfume and Penny was excellent in suggesting various options based on my current preferences. I will definitely return to add to my collection

10 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

So happy wit my order arrived very…

So happy wit my order arrived very quickly.

6 July 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good place to buy perfume

Good place to buy perfume

29 June 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I feel very positive and energetic when…

I feel very positive and energetic when I talk to Penny❤️❤️. She provided really great customer service and was very lovely. I feel everyone should be like her. It was really nice to have a quick chat with her.

10 July 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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