The Perfume Shop - Banbridge 251 Reviews 55

TrustScore 4.5 out of 5

4.7

Unit 24b, Bridgewater Outlet Park, BT43 6UF BANBRIDGE, IE


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Rated 5 out of 5 stars

I was served by an amazing young man who was so enthusiastic and had perfect communication skills. I was looking for Miss Dior and he explained that they dont stock it instore but he could order it an... See more

Company replied

Rated 5 out of 5 stars

Staff at Banbridge Boulavard were very helpful, polite and professional. They didn't stock the item I was after, but got it ordered and delivered to our door. I should say they only sell this item onl... See more

Company replied

Rated 5 out of 5 stars

Thanks to Olivia for all her help recently - didn’t know what I wanted and she spent a lot of time giving me great advice and ended up getting exactly what I needed. Great customer service which doesn... See more

Company replied

Rated 5 out of 5 stars

Had my first visit into the Banbridge store last week and was very impressed with the customer service from the moment I entered the store. 2 ladies were working and both greeted me and my kids with s... See more

Company replied


Company details

  1. #30 of 110 best companies in Perfume store
  2. #67 of 220 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #39 of 134 best companies in Cosmetics shop
  5. #28 of 67 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 109 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 24b, Bridgewater Outlet Park, BT43 6UF, BANBRIDGE, Ireland

4.7

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
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Rated 5 out of 5 stars
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ilze was so very helpful and made us…

Ilze was so very helpful and made us feel very welcome as customers. She deserves a big thank you from The Perfume Shop.

Thanks again Ilze

14 March 2026
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A fantastic experience in the Banbridge…

A fantastic experience in the Banbridge Outlet store with excellent customer service from David!

3 April 2026
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

ZARA and ELISA

ZARA and ELISA. two fantastic sales staff.....wasn't really going to buy anything but after the ladies give me a few samples of different products...well I bought.

3 March 2026
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Poor customer service

I went to the Outlet Store in Banbridge in NI - normally I go to Rushmere in Craigavon- very disappointed in the customer service - felt rushed and unappreciated by the server - not advised that my blue light card was not applicable instore and didn’t even get wrapping service on two very expensive men’s perfumes - I felt the server couldn’t wait to get rid of me - I’m going back to Boots - recently in and discovered they have flash sales in perfumes - Armagh - the staff were nicer too
Sorry the perfume shop - I won’t be back - I spent a lot of money with you in the past and I felt undervalued as a customer

22 December 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

We appreciate you taking the time to share your experience. We're sorry to hear that your recent visit to our Banbridge store did not meet your expectations. We'll address your concerns about the customer service and clarity regarding Blue Light Card usage internally to improve our service.

The Perfume Shop

Rated 5 out of 5 stars

Staff at Banbridge Boulavard were very…

Staff at Banbridge Boulavard were very helpful, polite and professional. They didn't stock the item I was after, but got it ordered and delivered to our door. I should say they only sell this item online - I hadn't noticed that. Would definitely recommend this store.

2 December 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

I was served by an amazing young man…

I was served by an amazing young man who was so enthusiastic and had perfect communication skills. I was looking for Miss Dior and he explained that they dont stock it instore but he could order it and it would be deluvered to my door. He took his time with my other purchases and was friendly throughout my journey in this wonderful store.

23 November 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

In perfume store at the Charlotte is amazingoutlet and…

In perfume store at the outlet and Charlotte was FABULOUS

So patient and knowledgable and as a result we bought several scents

Had a wonderful experience

Charlotte is the best

28 November 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Excellent service from pleasant staff

Excellent service from pleasant staff. Perfume ordered and delivered promptly to my home address.

10 November 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Efficient and quick service with home…

Efficient and quick service with home delivery

12 November 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Thank you

Thank you so much very quick delivery my friend is gonna love it at Christmas

10 November 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

My experience today at the Banbridge…

My experience today at the Banbridge perfume shop was amazing! I was helped by two lovely staff members (Jay and Molly) who helped me find the perfect scent.

9 November 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for a lovely review. We appreciate your feedback.

The Perfume Shop.

Rated 5 out of 5 stars

First the ladies in the shop were more…

First the ladies in the shop were more than helpful. They made the transaction so easy.

19 September 2025
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Firstly the staff made us feel very…

Firstly the staff made us feel very welcome. Especially mentioning to us about the offer and being patient with us as we decided our perfumes. David & ilze made our experience much better. Really rate them! Thank you so much!

21 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

David was great help

David was great help. Got me sorted for my bridesmaids gifts for the morning of the wedding. So pleasant went over and beyond

21 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review. I am happy to hear of your 5* experience. Thanks for shopping with The Perfume Shop.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Amazing service

Staff member was so helpful 5*

12 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Top customer service

We had the best customer service ever. The staff was very helpful, went in there for one item, left the shop with 3.
Olivia, you’re in the wrong business. You should be a negotiator. For real. 😂
Happy to visit again.

11 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Great experience today in your…

Great experience today in your Banbridge store, super friendly staff. Nothing was too much trouble, Cheryl was a wealth of knowledge. Would highly recommend this store and will definitely return.

11 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Banbridge store

Really happy with the service I got today from Olivia in the Banbridge store. Such a helpful friendly woman. People like her is the reason I always come back to the store for top up makes you feel so welcome.

10 August 2025
Unprompted review
The Perfume Shop - Banbridge 251 logo

Reply from The Perfume Shop - Banbridge 251

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

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