Asma was fantastic She gave me a really warm welcome She was helpful with questions I asked if didn't buy today but will definitely come back again Thankyou asma
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Asma, she's a wonderful woman. It was a pleasure to shop with such a friendly person. Smiling, very kind, she treated me like someone important and not like another customer who came to buy something.... See more
Company replied
Went into the perfume shop today to buy some perfume for my sisters birthday john was happy to help with anything we needed... very friendly, helpful and amazing service thank you again for everything... See more
Company replied
⭐⭐⭐⭐⭐ My husband absolutely loves Valentino Coral Fantasy and is completely obsessed with the scent! It smells incredible on him and I love it just as much. It’s masculine, fresh, and has such a... See more
Company replied
Company details
- #35 of 115 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #22 of 84 best companies in Cosmetics and Perfumes Supplier
- #43 of 131 best companies in Cosmetics shop
- #27 of 68 best companies in Flavours, fragrances and aroma Supplier
- #29 of 109 best companies in Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
198 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service
Amazing customer service from Asma, very warm and welcoming! would recommend..
7 July 2026
Unprompted review
Served by a lovely lady called Asma she…
Served by a lovely lady called Asma she was so polite and helpful got everything I wanted
7 July 2026
Unprompted review
Very lovely staff
Very lovely staff on
Asma
Shaenaz
Sam
Very helpful and make my experience at the shop better
6 July 2026
Unprompted review
Asma was fantastic She gave me a really…
Asma was fantastic She gave me a really warm welcome
She was helpful with questions I asked if didn't buy today but will definitely come back again
Thankyou asma
6 July 2026
Unprompted review
I had the pleasure of being served by…
I had the pleasure of being served by Shenaz, what brilliant customer service she had. Very polite and helpful absolute credit to your store
5 July 2026
Unprompted review
ordered a perfume online however was…
ordered a perfume online however was not wrapped nicely, kenzie went out of his way to re wrap it in the shop and provide a gift bag that I did not order, very excellent customer service
4 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Perfect Service
She was so detailed with the questions. Asma was Very helpful and explained the products well.
1 July 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great options and Asma was amazing and…
Great options and Asma was amazing and answer whatever we want.
1 July 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very good service by Asma
Very good service by Asma , very polite and helpful
1 July 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was very helpful and nice
Asma was very helpful her customer service was 11/10 need more people like this in a perfume shop and got a valentino spray
30 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma served us today and her service…
Asma served us today and her service was incredible so friendly so helpful 😁 deffo coming back here excellent customer service
30 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was very polite and courtesy…
Asma was very polite and courtesy today. Help me find the perfect gift for my daughter
Check her out at perfume shop blackburn
30 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service by John today…
Amazing customer service by John today would recommend to everyone
29 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service well said
29 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sam was amazing from start to end
Sam was amazing from start to end! She helped me pick my wedding perfume, which was something I wouldn’t usually pick! Very helpful! Thank you x
28 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was so friendly and gave the best…
Asma was so friendly and gave the best customer experience i’ve ever received
28 June 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.