I have been a loyal customer at The Perfume Shop, Blackburn mall, for around 8 years. I always prefer to be served by Shenaz — she is pleasant, patient, and genuinely knowledgeable. Over the years she... See more
Location
Switch locationUnit 15, Upper Ground Floor, The Mall, BB1 7JQ BLACKBURN, GB
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See what reviewers are saying
Shenaz served me! She was helpful, knowledgeable and very patient showing me loads of different types of scents, 100% recommend for anyone who doesn’t know exactly what they want! Fantastic service!
Company replied
Great experience! Shenaz walked us through all the different selections of perfumes and was a great help overall. Highly recommend to shop here!
Just to say a huge thankyou to Sam at the Blackburn store . She was very helpful . Calm and positive manner of buying givenchy sport for my partner . She got me a good price . Very attentive to wra... See more
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #39 of 134 best companies in Cosmetics shop
- #28 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 109 best companies in Hair product shop
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 15, Upper Ground Floor, The Mall, BB1 7JQ, BLACKBURN, United Kingdom
4.9
Excellent
105 reviews
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The worker
The worker, Sam, was really helpful and patient when helping us find the perfect perfumes.
21 May 2026
Unprompted review
I was greeted by Shenaz as soon as me…
I was greeted by Shenaz as soon as me and my wife walked in the store. She was very helpful and I purchased some Jean Paul Gaultier, thank you 👍🏻
20 May 2026
Unprompted review
Fantastic service from Asma very helpful
Fantastic service from Asma very helpful
20 May 2026
Unprompted review
Great experience
Great experience! Shenaz walked us through all the different selections of perfumes and was a great help overall. Highly recommend to shop here!
20 May 2026
Unprompted review
great customer service from asma thank…
great customer service from asma thank you so much
20 May 2026
Unprompted review
had a great experience at this perfume…
had a great experience at this perfume shop in Blackburn. The lady name is Sam was very kind, friendly, and extremely helpful. She took her time to help me choose the perfect perfume that suited me. Excellent customer service and a lovely atmosphere. Highly recommended!
18 May 2026
Unprompted review
great customer service
great customer service, served by Lydine, helped us find exactly what we needed and was very friendly :))
16 May 2026
Unprompted review
Years of trust, great service
I have been a loyal customer at The Perfume Shop, Blackburn mall, for around 8 years. I always prefer to be served by Shenaz — she is pleasant, patient, and genuinely knowledgeable. Over the years she has come to understand my taste well, and her recommendations are always reliable. A consistently good experience.
15 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Just to say a huge thankyou to Sam at…
Just to say a huge thankyou to Sam at the Blackburn store . She was very helpful . Calm and positive manner of buying givenchy sport for my partner . She got me a good price .
Very attentive to wrapping it and choosing my free gift and testers for myself. Which I love the Chloe one .. Definitely will come back to this store . Thankyou Sam
8 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the customer service
I love the customer service, Asma was so welcoming and friendly with her beautiful smile and a very well presentation. I love all the perfume I tested.
9 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Served by Shenaz -showed excellent…
Served by Shenaz -showed excellent service , very thoughtful, gave samples, showed a wide range of perfumes that were in price range
Not too busy-Served as soon as we walked in
9 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was serving fantastic service..
Asma was serving fantastic service... Made life easier and simple to pick the right gift. Thank you
9 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Shenaz served me
Shenaz served me! She was helpful, knowledgeable and very patient showing me loads of different types of scents, 100% recommend for anyone who doesn’t know exactly what they want! Fantastic service!
7 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lovely Lucy from the Blackburn…
The lovely Lucy from the Blackburn Branch was so helpful. Very polite smiley. Very good customer service. An asset to the company. And a big shout to the rest of the ladies there. Marvellous, keep up the good work. Xx
7 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was very helpful definitely will…
Asma was very helpful definitely will be buying again
4 May 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was brilliant should get a raise x
21 April 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Asma was fantastic.
Asma was fantastic in the Blackburn store really looked after us with love and care.. def recommend going to her again
20 April 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wonderful and Friendly
Staff within the Blackburn Mall are absolutely amazing. So helpful and freindly, bit of an oopsie as the person who served me did not ask where I wanted delivery to but, that's my fault.
I was talking to another member of staff so she did not want to interrupt which I find to be patient and kind.
Price is spot on, they even ensured I was signed up to their card so I got a discount. 10/10 ladies i will be back for yet more help and very vague descriptions for you to decipher soon!
28 March 2026
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service Eileen andAsma.
Great service Eileen andAsma.
Got such a good deal with my perfumes
16 April 2026
Unprompted review
Reply from The Perfume Shop - Blackburn 186
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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