Brilliant service from start to finish, especially thanks to Jade Sharples. She made everything easy to understand, even for someone who isn’t super technical, and kept me fully informed throughout th... See more
Company replied
Location
Switch locationUnit 15a, Ground Floor Mall, The Market Place, BL1 2AL BOLTON, GB
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I came in for a specific product that unfortunately wasn’t in stock, however this was no bother as ordering it into store was swift and hassle free. I ordered on a Saturday and it was available the fo... See more
Company replied
Was served by jade she was very kind and helpful and helped us what perfumes and aftershaves to buy just with ones we like at the moment as we were stuck for choice
Company replied
Perfume arrived promptly however the tier 1 scented candle failed to arrive
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #65 of 219 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #38 of 133 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #26 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 15a, Ground Floor Mall, The Market Place, BL1 2AL, BOLTON, United Kingdom
4.9
Excellent
91 reviews
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Excellent service from Amelia
Excellent service from Amelia, she was so helpful & friendly, nothing was too much trouble. Amelia is a credit to your Team & I will definitely be returning.
22 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jade was absolutely amazing brilliant…
Jade was absolutely amazing brilliant service outgoing and very friendly would defo recommend her to people
30 April 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were most helpful
The staff were most helpful. I had to get my fragrance delivered and it arrived the next day. I was delighted by the service.
24 April 2026
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Brilliant service from start to finish
Brilliant service from start to finish, especially thanks to Jade Sharples. She made everything easy to understand, even for someone who isn’t super technical, and kept me fully informed throughout the process. Her customer service was excellent—transparent, patient, and genuinely caring. The results exceeded my expectations, and the attention to detail was spot on. Highly recommend to anyone looking for a reliable performance shop.
21 April 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade was amazing
Jade was amazing, excellent service delivered with a smile :)
21 April 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Excellent service, Amelia is always friendly and I love to shop here because of her
10 April 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by jade she was very kind…
Was served by jade she was very kind and helpful and helped us what perfumes and aftershaves to buy just with ones we like at the moment as we were stuck for choice
10 April 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I would like to thank Jade from your…
I would like to thank Jade from your Bolton Store. Her help and advice was so professional and on point. What a fabulous knowledgeable person she was.
So much is made in this day and age about tardiness and rude manners, I think it’s only correct that staff that get the accolades she deserves. I will shop there again, due to her. Thank you Jaaaade 10/10. Dennis from Manchester
31 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Jade
Great service from Jade ! Very polite and helpful.
20 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade and sharron looked after us today…
Jade and sharron looked after us today and couldn’t recommend any other shop for your perfume with the lovely staff working there!!
20 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maria was such a great help
Maria was such a great help
Good customer service from her
She was as very patient, professional and had such a good aura
Many thanks to her
Perfume shop very neat and calm
17 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you Jade
Jade served me very well. Best customer service experience.
14 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very kind and helpful
14 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jade was a great help with purchasing…
Jade was a great help with purchasing my wife's birthday present thanks
13 March 2026
Unprompted review
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bolton 188
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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