Amazing shop, I dealt today with Boundary mall branch in Newcastle, the staff really were amazing , especially Shannon . Who was really fantastic and done her best to demonstrate what good value perfu... See more
Company replied
Location
Switch locationc/o Boundary Outlet, Park Lane, Shiremoor, NE27 0BS Newcastle-upon-Tyne, GB
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See what reviewers are saying
Easy to place an order at the store and it was received the following day to my home address free of charge.
Company replied
Took a group of tenants on a day's shopping. Jasmyn helped one of our ladies with additional needs. She was treated with dignity and respect. Choices were made by the individual based on her likes a... See more
Company replied
I hadn’t shopped at boundary for a while and was pleasantly surprised when I saw the perfume shop, I did think it was the same store that used to be there however was informed by the staff that they... See more
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Boundary Outlet, Park Lane, Shiremoor, NE27 0BS, Newcastle-upon-Tyne, United Kingdom
4.7
Excellent
73 reviews
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Great service from friendly staff
I wanted to leave a review as I experienced exceptional customer service from Rachael. Only went in for a tester and came away with perfume set and aftershave. Rachael was friendly and helpful I would definitely recommend using this store.
25 June 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your positive review. We appreciate you!
The Perfume Shop
Rachel that served me was so patient…
Rachel that served me was so patient and helpful. I was really unsure what to get and she came up with great suggestions without any pressure. I have ended up going back to buy two more items and from now on the perfume shop at Boundary mill will be my first choice for any perfume or gift sets. Rachel is so welcoming and friendly; a real asset to your company.
27 June 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Thank you so much for your review!
The Perfume Shop.
The worker Rachel
Rachel the worker there was the best so kind! Amazing service
23 June 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Boundary Mills outlet delivers Outstanding customer focus & service.
Outstanding customer focus & service.
Rachel and colleague could not be more helpful.
Very patient in support to choice, no pressure buying (so we did buy) and extremely supportive with our selections.
23 June 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Perfect customer service
Perfect customer service. Very helpful and patience. Will definitely be back!
30 May 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Good service from The Perfume Shop
The Perfume Shop did not have the perfume I was looking for, ordered it for me. I was advised when the item was delivered to the shop, and they were kind enough to retain it until I was able to get to the shop.
26 April 2025
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Lovely lady who served me
Lovely lady who served me , she was very knowledable in all the questions I asked her .
14 April 2025
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Perfume shop I used is within Boundary…
Perfume shop I used is within Boundary Mill store. Shop colleague Amy super helpful, my product wasn’t available in store but she found it online. Amy ordered it to be delivered to store as is a surprise birthday gift.
4 April 2025
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
We appreciate your kind words about our colleague Amy. It's great to hear that she went above and beyond to help you find the perfect gift. We strive to provide our customers with excellent service and are pleased that you were satisfied with the experience.
Best wishes,
Jasmyn
Great place
They have every perfume you could want. The girls are so helpful as well and have made me feel so welcome every time I’ve been in.
3 March 2025
Unprompted review
Reply from The Perfume Shop - Boundary Outlet Newcastle 373
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great service
14 February 2025
Very kind and friendly staff
I hadn’t shopped at boundary for a while and was pleasantly surprised when I saw the perfume shop, I did think it was the same store that used to be there however was informed by the staff that they were no longer the same company as previous.
The girls in this shop are absolutely fantastic, helped me with exactly what I came in looking for and I even treat myself too as they added a small discount on for me. I am overly impressed and will definitely shop here again, the manager of the store was very warm and has a lovely set of girls along side her. 10 stars from myself.
28 December 2024
Unprompted review
Great service
Didn't have what l wanted in store but straight away offered to get it for me. They offered a home or store delivery, l chose store. I got an email to say it had arrived and l called in to collect it. No problems at all.
10 December 2024
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