Chelsea was absolutely amazing today, every time I asked to try a fragrance she came through and was very helpful. Her knowledge of the products was impeccable and I was served to a very high standa... See more
Company replied
Location
Switch locationUnit 3 The Avenue, 11/21 Commercial Road, BH2 5RP BOURNEMOUTH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely marvelous customer service and great choices of fragrances 👍 A special thank you to Chelsea and Chloe they are very professional, efficient, friendly and very customer satisfying 👍❤️
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes u... See more
Company replied
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #65 of 221 best companies in Beauty product supplier
- #21 of 84 best companies in Cosmetics and Perfumes Supplier
- #41 of 130 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 107 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 3 The Avenue, 11/21 Commercial Road, BH2 5RP, BOURNEMOUTH, United Kingdom
3.9
Great
33 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna was really helpful in selecting…
Anna was really helpful in selecting and choosing. Very charming and talented!
9 June 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Bournemouth 174
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Great staff in Bournemouth
Great staff in Bournemouth, friendly and helpful
24 May 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Five stars – and then some!
Wow—what a beautiful experience at The Perfume Shop Bournemouth, all thanks to Ana Rita Costa. Her warmth and positive energy truly lifted my day. I usually shop online, but something made me walk in—and I’m so glad I did. Ana Rita went the extra mile to help me choose the perfect fragrance for someone really special. She reminded me that love does exist, even in the smallest, most fragrant moments. Thank you for turning a simple purchase into something truly memorable.
24 May 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Loved the samples and perfume seems to…
Loved the samples and perfume seems to be original . Delivery was seamless
18 April 2025
Reply from The Perfume Shop - Bournemouth 174
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I received such a warm friendly welcome…
I received such a warm friendly welcome from the team when I arrived at the Bournemouth store. There were no lady million gift sets available on the shop floor so Lewis Hasler went to check the stock room. On his return he was kind enough to remove the items from the box as requested & placed them in a bag. He wished me a good rest of the day. He was friendly, polite & efficient. Thank you for making my experience a good one Lewis.
19 April 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
Hello,
We are so pleased to hear about your positive experience at our Bournemouth store. It sounds like Lewis went above and beyond to ensure you had a great shopping experience. We are proud to have employees who are dedicated to providing excellent customer service. We will be sure to pass along your kind words to Lewis.
Kind regards,
Jasmyn
I was warmly greeted as soon as I…
I was warmly greeted as soon as I walked in the door, and left to peruse the samples until I was ready. When I did not find the scent I was looking for, Serbay gave me his recommendations for options that met my needs but were not offered as samples. I left happy with my purchase, a loyalty card, and some free samples and swag to boot. I will certainly be back.
24 January 2025
Unprompted review
amazing customer assistance
i was served by sergay, he was so helpful and really nice and also went out of his way to make sure i got what i needed.
17 January 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Amazing customer service
I went ti the shop ready to complain as I had lots of issues while logging in online and as a result I kissed a few offers, but I was lucky to have Larry helping me, he was really friendly and makes up to me for all the inconveniences I had online, he also helped me choosing an aftershave for my husband. 5 stars service
15 January 2025
Unprompted review
Reply from The Perfume Shop - Bournemouth 174
We appreciate your feedback and are glad to hear that you had a positive experience in our shop. We understand the frustration you experienced with our online platform and are committed to improving our services to ensure a seamless experience for all customers. It's wonderful to hear that Larry was able to provide you with excellent service and make up for the inconveniences you faced online. We are proud of our team's dedication to providing exceptional customer service.
Kind regards,
Sharain
The manager was very helpful.
The manager was very helpful in solving my problem and ensuring I would have a gift for
Christmas.
23 December 2024
Absolutely horrific customer service…
Absolutely horrific customer service from beginning to end.Please please never shop in this store Shop in john lewis or the fragrance store.Absolutely horrendous customer service
17 December 2024
Unprompted review
The bloke that works in the shop in…
The bloke that works in the shop in Bournemouth. He was very helpful in tracking down my parcel that was delivered there - and gave a great service when I went in to collect Tue 10th dec
7 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.