Went into your Camberley store but didnt have what I wanted in stock, the assistant said she could order it for me and have it delivered it to my home address. She also checked I was to make sure I h... See more
Company replied
13 Cambridge Walk, Main Square Shopping Centre, GU15 3SW CAMBERLEY, GB
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Went into your Camberley store but didnt have what I wanted in stock, the assistant said she could order it for me and have it delivered it to my home address. She also checked I was to make sure I h... See more
Company replied
I walked into the Camberley shop and was greeted by three really smiley faces. Sophie, Alex & Suzanne were really welcoming, friendly & helpful. I had been having lots of problems signing into my onli... See more
Company replied
Fantastic customer service
Company replied
Marie was excellent really helped me today put a nice his and her gift set together and packed the gifts beautifully ready to present. She also showed me some lovely perfumes which I will get on our n... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
13 Cambridge Walk, Main Square Shopping Centre, GU15 3SW, CAMBERLEY, United Kingdom
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Went into your Camberley store but didnt have what I wanted in stock, the assistant said she could order it for me and have it delivered it to my home address. She also checked I was to make sure I had a loyalty card and got free delivery.
Highly recommend and will shop again soon

Reply from The Perfume Shop - Camberley 135
Very good shop priced good and very good customer service always have deals on ⭐️⭐️⭐️⭐️⭐️

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
It was so easy to shop on line and my perfume was delivered on time and quickly so I was very impressed with the service I received

Reply from The Perfume Shop - Camberley 135
The assistant was very helpful and the perfume she recommended was beautiful. Prices best in the High Street.

Reply from The Perfume Shop - Camberley 135
Sophie showed excellent customer service and knowledge in the products - above and beyond which is why we come back every year for both staff gifts and personal!
Thanks again.

Reply from The Perfume Shop - Camberley 135
Easy to order through the app and fast delivery.

Reply from The Perfume Shop - Camberley 135
Very warm and friendly store. The service I received was exceptional. I would definitely recommend

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
Marie was excellent really helped me today put a nice his and her gift set together and packed the gifts beautifully ready to present. She also showed me some lovely perfumes which I will get on our next visit thanks Marie for all your help 5 🌟

Reply from The Perfume Shop - Camberley 135
Come and see Marie , she is so welcoming and helpful

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
Alex has great product knowledge with a very nice and professional approach to their shop’s customers. He offered a selection of aftershaves and was patient as we deliberated on what to buy. He has an excellent attitude which should take him far in life.

Reply from The Perfume Shop - Camberley 135
Assistant was very helpful in dealing with my request,
Store was out of stock of the perfume I needed, she quickly organised my order and for it to be delivered to my home. Goods were delivered the next day. Excellent service

Reply from The Perfume Shop - Camberley 135
I walked into the Camberley shop and was greeted by three really smiley faces. Sophie, Alex & Suzanne were really welcoming, friendly & helpful. I had been having lots of problems signing into my online account and they worked on it until it was sorted. Thank you once again.

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
Alex was amazing! He spent so much time with us and letting us smell everything.

Reply from The Perfume Shop - Camberley 135

Reply from The Perfume Shop - Camberley 135
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