The Perfume Shop - Cheshire Oaks Outlet 365 Reviews 

33
TrustScore 4.5 out of 5

4.7

UNIT 122 CHESHIRE OAKS OUTLET VILLAGE, KINSEY ROAD, CH65 9JR ELLESMERE PORT, GB


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Rated 5 out of 5 stars

I was looking for a little present for my son's birthday, but i was a bit unlucky because the perfume that my son's what is out of order. The retail lady offered to get it online and got me a 1st pur... See more

Company replied

Rated 5 out of 5 stars

We came into the Cheshire Oaks shop for a bottle of Coach perfume and left buying more! The 2 people helping us were lovely and very helpful. Rosie helped us find the perfume we wanted but it wasn’t... See more

Company replied

Rated 5 out of 5 stars

I came in the Cheshire Oaks store wanting to buy the Miss Dior perfume but they didn’t have it in stock. Alex helped me and explained that he can order it from online, in store and get 15% off the pri... See more

Company replied


Company details

  1. #34 of 116 best companies in Perfume store
  2. #67 of 216 best companies in Beauty product supplier
  3. #22 of 83 best companies in Cosmetics and Perfumes Supplier
  4. #43 of 130 best companies in Cosmetics shop
  5. #26 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #29 of 106 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UNIT 122 CHESHIRE OAKS OUTLET VILLAGE, KINSEY ROAD, CH65 9JR, ELLESMERE PORT, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

33 reviews

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4.7

All reviews

(33)

34,096 reviews in the last 12 months

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Rated 5 out of 5 stars

Offline and online offer

I was looking for a little present for my son's birthday, but i was a bit unlucky because the perfume that my son's what is out of order. The retail lady offered to get it online and got me a 1st purchase discount in store, saved me a lot of time, The next 2 business days I got the perfume arrived at my house.

16 August 2026
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Staff very helpful perfume not…

Staff very helpful perfume not available in store staff member ordered on line and was sent to home address

19 August 2026
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery

30 July 2026
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Rosie was an absolute star!

Rosie was an absolute star!
Store was out of stock of what I wanted, quick as a flash Rosie had ordered it for me to be delivered to my home.
Can't get better customer service than that! See you again when my perfume stock runs low 😀

3 August 2026
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

We came into the Cheshire Oaks shop for…

We came into the Cheshire Oaks shop for a bottle of Coach perfume and left buying more! The 2 people helping us were lovely and very helpful. Rosie helped us find the perfume we wanted but it wasn’t in stock and Alex told us that we can buy it cheaper and get it delivered to our home. They explained how their shop is offering 15% and how it’s cheaper than most places. Alex also helped us find another perfume for my friend and they both offered us some free gifts with our purchase. We loved how welcoming and helpful they both were and we will definitely be back very soon

30 June 2026
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Above and beyond service at Cheshire Oaks

I was served by Zuzanna & Abbie in the Cheshire Oaks store, and they were both went above and beyond to help!

I had a unique query for them, I had purchased a cheap copy perfume from a street stall in Morocco last year, and it's been my favourite perfume, however I haven't been able to figure out the real purfume it's based off of!

When I came into this store it seemed like the employees were both really friendly and knew their stuff, so I thought I would ask them (I showed them the purfume).

They both took the time to really look into the notes of the perfume, check online to see any other information about it and sample some perfumes in store that are similar to it

We managed to get really close and I ended up spending £80 on a purfume in the end. I hadn't even walked in planning to buy anything, I was just wanting to find out the name of one similar. But the employees were so kind and helpful that I wanted to buy from there.

13 June 2026
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Handy and helpful

Amazing and friendly staff

21 May 2026
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

One of the most pleasurable experiences

The staff were so helpful, happy & an absolute pleasure to be around!
Nothing was to much for them.
I believe they are a great credit to your company

16 April 2026
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Great service

Thank you very much Jennifer for all of your help, my wife and I were very impressed with your service. Very nice store.

21 December 2025
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

Excellent service and delivery

Very helpful assistant. Product not in stock so ordered that day and received 2 days later well packed, with no charge for delivery. Excellent service and delivery.

24 November 2025
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

They didn’t have the perfume I wanted…

They didn’t have the perfume I wanted so they ordered it and it arrived the next day.

21 November 2025
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thanks for lovely response and we are happy you had a 5* experience with us.

The Perfume Shop

Rated 5 out of 5 stars

The young girl was extremely helpful…

The young girl was extremely helpful she went above and beyond

19 November 2025
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Shoutout to Lauren Richards

Shoutout to Lauren Richards, Lauren Haycock and Rosie Daniels for amazing service today

16 November 2025
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Good service and helpful staff I…

Good service and helpful staff I ordered online and it was delivered in 2 days very impressed thank you.

30 October 2025
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thank you for your kind feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Jen was so helpful when I didn’t know…

Jen was so helpful when I didn’t know where to start or what I was doing! She was efficient, cheerful and found me a perfect scent that I love! Great service lovely girls!!

15 October 2025
Unprompted review
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi,

Thank you for a lovely review, we appreciate you and thank you for shopping with us.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Quick and easy order

Quick and easy order from the shop. Really fast dispatch and delivery. Kept informed throughout the process. Decent savings as well. Will be ordering again.

21 September 2025
The Perfume Shop - Cheshire Oaks Outlet 365 logo

Reply from The Perfume Shop - Cheshire Oaks Outlet 365

Hi there,

I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.

Kind regards,
Sharain - The Perfume Shop

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