Honestly, the lady who attended to me deserves a raise She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she... See more
Location
Switch location9 Trinity Square,, CO1 1JR COLCHESTER, GB
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I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she... See more
Company replied
I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile New team leader Chantelle has been amazing and helped with with every... See more
Company replied
Really good, only thing to not get the full 5 stars was on the personalised ribbon the letters were rubbing off other than that fab. Fast delivery Good communication Definitely recommend
Company replied
Company details
- #34 of 115 best companies in Perfume store
- #66 of 216 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #42 of 129 best companies in Cosmetics shop
- #26 of 68 best companies in Flavours, fragrances and aroma Supplier
- #28 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
9 Trinity Square,, CO1 1JR, COLCHESTER, United Kingdom
4.9
Excellent
144 reviews
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Honestly
Honestly, the lady who attended to me deserves a raise
She was so kind, patient, and helpful. The only problem is… I’ve completely forgotten her name. But I remember everything else — she had just returned from her holiday and told me it was her first day back at work.
And this woman had the patience of a saint. She showed me so many different perfumes and gave me plenty of options to choose from because, apparently, choosing a perfume for your girlfriend is a serious life decision.
I actually came in to pick a perfume as a birthday gift for my girlfriend, and she even wished her a happy birthday. At that point, I knew I was in good hands.
Thank you so much for the wonderful service. I’ll definitely be back again and next time, I promise I’ll remember your name 😂😂 cheers guys
31 August 2026
Unprompted review
Jewels ( Of The Crown) was absolutely…
Jewels ( Of The Crown) was absolutely lovely ,beautiful and sexy;) ,but most of all she knew what she was doing and was amazing at it , she immediately helped me find what i wanted and was a pleasure to deal with , Laura was also gorgeous and absolutely amazing and put me onto a hidden gem, so so happy with both of their service and will be back for more purchases from them , highly highly recommend these lovely ladies for anyones perfume buys:)♥️♥️♥️
31 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I came to the perfume shop and the…
I came to the perfume shop and the person helping me find my signature smell, her name was julie with the most amazing customer service ever, she refers herself as the queen and I agree she is the queen, amazing woman
21 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Exceptional customer service from jules…
Exceptional customer service from jules at the brand in Colchester town centre, very helpful, went above and beyond whilst we was deciding which perfume for my fiancé
15 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Jewels of the Crown 👑 was beyond…
Jewels of the Crown 👑 was beyond amazing! She is what customer service should be! Couldn’t rate my experience any better 🥰
Thank you so much!
15 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I’ve been coming here 8 years plus and…
I’ve been coming here 8 years plus and Julie the beautiful lady has always served me with lovely smile and all goes extra mile
New team leader Chantelle has been amazing and helped with with everything I needed
15 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chantelle you was so lovely and helpful…
Chantelle you was so lovely and helpful today in Colchester. We trusted you with a blind purchase and was so happy with the smell! Love grace and Fran cxxxx
11 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Shantel was very helpful
Shantel was very helpful, stuck to my budget and honest in helping with choices. Great customer service skills and kept a genuine smile throughout conversations.
11 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Niamh was very helpful let me try a…
Niamh was very helpful let me try a load of different ones till I found the right spray best customer service ever
9 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wonderful experiences with Julie
I have been served by Julie for over 13 years, and I wouldn’t go to anyone else.She always provides exceptional customer service and knows exactly what I like. Her knowledge is outstanding, and she helps me choose the perfect perfume every single time.
Thank you, Julie, for all your help over the years and for always making my shopping experience so enjoyable. Your expertise, professionalism, and personal touch are truly invaluable.As my boss always says, you’re simply irreplaceable😘
7 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lucy helpful staff member
Lucy was very helpful and kind with my husband & I choosing new fragrances. An asset to the perfume shop.
7 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The customer service from Julie was…
The customer service from Julie was top-notch. She was amazing and very helpful. Polite and respectful.
7 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
julie has been an absolute star shes so…
julie has been an absolute star shes so helpful a deserves the world
7 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
India and Lucy were lovely and very helpful. Cheery lovely ladies x
India and Lucy were lovely and
4 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience was absolutely amazing…
My experience was absolutely amazing served by a lovely lady called Julie 👑👑 absolutely queen always find her when shopping here!
3 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had a great and lovely service with Chantella …
I had a great and lovely service with Chantella. I loved the suggestions that she gave and could figure it out the best perfumes that I want within my budget. I'm very pleased with the service
2 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good customer service and very…
Very good customer service and very nice staff we are happy with the birthday present especially chantelle who was extremely helpful and kind .
2 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chantelle slayed she was very informed…
Chantelle slayed she was very informed and helped my friend and I make the best decision.
1 August 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I had help from Julie she was very…
I had help from Julie she was very helpful and showed me loads of offers she should definitely get a promotion.
31 July 2026
Unprompted review
Reply from The Perfume Shop - Colchester 189
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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