Today my wife and I called into the Darlington branch, we were greeted and served by a plesant young lady called Sophie, she was very helpful and explained the various fragrances we were interested... See more
Company replied
Location
Switch locationUnit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH DARLINGTON, GB
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See what reviewers are saying
Kacy was an amazing member of staff, knowledgeable, supportive and helpful with every question I had! Even recommended a nice perfume for the misses. Great store and I will be stopping by more often
Company replied
Met by Beth again and recognises myself and my wife on a personal level. Didn’t know what I wanted as usual but she even remembered what we had bought last time and offered numerous different scents.... See more
Company replied
Sophie was an incredible help both times i've been in the store, despite me being incredibly indecisive and having a specific scent I like to stick to. Picking out options I hadn't even thought of bef... See more
Company replied
Company details
- Perfume store
- also in
- Beauty product supplier
- Cosmetics and Perfumes Supplier
- Cosmetics shop
- Flavours, fragrances and aroma Supplier
- Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 38, Cornmill Shopping Centre, Priestgate,, DL1 1NH, DARLINGTON, United Kingdom
4.8
Excellent
134 reviews
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Amazing service in Darlington Cornmill…
Amazing service in Darlington Cornmill centre store from Bethany and Sophie
They made the sale so easy and gave me all the options
26 April 2025
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Darlington branch
Was served by Bethany in the Darlington branch, was really helped and helpful
12 April 2025
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Bethany in the Darlington Cornmill…
Bethany in the Darlington Cornmill store was exceptional
She was lovely friendly helpful great customer service and product knowledge
She was a diamond
29 March 2025
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you had such a wonderful interaction with our team member. We appreciate your feedback and will be sure to share it with them.
Kind regards,
Jasmyn
Quick delivery and cheap prices
17 March 2025
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I was helped out by Sophie today…
I was helped out by Sophie today picking perfumes out for my mam and sister. She was really helpful and dead canny to chat to and I really appreciated the extra mile she went to help it was unreal. Definitely recommend and can’t wait to go back again. All the staff there are absolutely class so you’re in good hands!
1 March 2025
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hello,
Thank you for your kind words! We are thrilled to hear about your positive experience and that you found our team helpful and friendly. It's wonderful to know that you appreciated the extra effort our staff went to in assisting you. We strive to create a welcoming and enjoyable shopping experience for all our customers and we are delighted that you had a positive experience. We look forward to welcoming you back to our store in the future.
Kind regards,
Jasmyn
I visited the Darlington store…
I visited the Darlington store 22/02/2025, I was looking for a particular product as soon as I bc walked in the store a lady called Ann asked me if she could help I explained what I wanted but unfortunately this product is no longer available. However Ann helped me with a similar product out of 3 different kind we got the the nearest one I liked. A was brilliant and an asset to the darlington store thank you Ann you were great.
22 February 2025
Unprompted review
Reply from The Perfume Shop - Darlington 121
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Customer service fantastic and issue resolved quickly
Ordered perfume online and received wrong item, customer service team sorted for me to exchange in my local store. The staff in store were also amazing and exchanged the perfume without any issue demonstrating good customer service throughout for both.
9 December 2024
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