The Perfume Shop - Derbion Centre 370 Reviews 

205
TrustScore 5 out of 5

4.9

Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB


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Rated 5 out of 5 stars

Amazing service and the lady at the register was absolutely lovely. She helped me pick out the perfect gift for my boyfriend’s mom’s birthday. She helped me use my points to get a great discount, fant... See more

Company replied

Rated 5 out of 5 stars

I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... See more

Company replied

Rated 5 out of 5 stars

Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... See more

Company replied

Rated 5 out of 5 stars

I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... See more

Company replied


Company details

  1. #35 of 116 best companies in Perfume store
  2. #69 of 222 best companies in Beauty product supplier
  3. #21 of 84 best companies in Cosmetics and Perfumes Supplier
  4. #44 of 133 best companies in Cosmetics shop
  5. #25 of 68 best companies in Flavours, fragrances and aroma Supplier
  6. #27 of 108 best companies in Hair product shop

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

205 reviews

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4.9

All reviews

(205)

34,846 reviews in the last 12 months

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Rated 5 out of 5 stars

Hayley was fantastic very helpful very…

Hayley was fantastic very helpful very kind highly recommend this store!! Will definitely be returning

15 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your positive review! We appreciate you.

The Perfume Shop

Rated 5 out of 5 stars

Highly recommend

Went in to buy perfume, Hayley gave fantastic customer service and went home happy with my purchase.

14 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

She so nice she name Lynne she so…

She so nice she name Lynne she so perfect and I coming with her

14 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, lady went all out to help me choose a perfume for my nieces, thankyou soo much

14 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Hayley was fantastic whilst helping me…

Hayley was fantastic whilst helping me choose an anniversary present.
She made sure that it would be a perfect match for my wife.

12 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

nick was amazing

nick was amazing, knows what she is doing, emily and nice

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Very good service and spray are very…

Very good service and spray are very well kept and smell very nice. By nick. Very coming back to shop in future

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Harleen was absolutely amazing very…

Harleen was absolutely amazing very helpful and patient will definitely come back

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Mika gave the best sales experience…

Mika gave the best sales experience ever! She was really kind and helpful and I was really blown away by her knowledge in perfume. She helped me get the best gift for my wife. She is really happy with it. She gets 5 stars from me thank you mika!!!

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

My experience is really good,Amika…

My experience was really good,Amika customer service is top notch and the manager is a very nice person.

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

I love the way that Mika helped my find…

I love the way that Mika helped my find my personal style. Would recommended amazing service

13 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Haley recognised me from previous…

Haley recognised me from previous visits and was very helpful in choosing my next fragrance. She was polite and friendly and made the whole experience very pleasurable.

12 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service, very kind and professional advise. Mike 5* with lots of knowledge.

12 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

I had a fantastic experience with Mika …

I had a fantastic experience with Mika at the perfume shop. They were incredibly knowledgeable about the different fragrances and took the time to understand my preferences. Their friendly and attentive approach made me feel valued as a customer, and they helped me find the perfect scent without any pressure. I truly appreciated their patience and expert recommendations. Highly recommend for anyone looking for personalized and professional service!

12 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Hayley was great today I really…

Hayley was great today I really appreciate

11 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

great service

great service

11 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Hayley

Hi, came today to buy some perfumes and Hayley was really helpful and made the whole experience really nice. She made me feel really welcome and was really easy to approach and have a conversation with.
Recommend coming here if you need to buy any perfumes or aftershaves.

11 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Aisha

Aisha
She is so welcoming, I'm really happy with the service, Everything was smooth, professional and exceeded my expectations. Thank you!! I will definitely be back.

11 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Rated 5 out of 5 stars

Very good experience

Aisha, Mika and the other person on staff were very good, and all the colleagues were very good. Even came back twice to order again!

9 August 2025
Unprompted review
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Reply from The Perfume Shop - Derbion Centre 370

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

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