Saba was great, she upscaled my friend to get larger volumes and also made him get an additional fragrance, funny as anything would laugh again
Company replied
Location
Switch locationUnit 50 The Frenchgate Centre, DN1 1SW DONCASTER, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We walked into the shop with the idea to buy just one perfume for my mum, but ended up buying 3 perfumes instead. All thanks to Brad who served us, a very good employee who is very talkative, open and... See more
Company replied
I went in the Doncaster shop today and was served by a lovely young man called Brad I don’t have much experience with perfume and was buying it as a present he really helped me find what was the best... See more
Company replied
Ordered online. Website very simple yet inviting. Bought during Black Friday sale with great discount for members (membership was very simple to do and free!). Dispatch and delivery was excellent. Ite... See more
Company replied
Company details
- #35 of 116 best companies in Perfume store
- #68 of 220 best companies in Beauty product supplier
- #21 of 83 best companies in Cosmetics and Perfumes Supplier
- #42 of 130 best companies in Cosmetics shop
- #25 of 68 best companies in Flavours, fragrances and aroma Supplier
- #27 of 106 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 50 The Frenchgate Centre, DN1 1SW, DONCASTER, United Kingdom
4.9
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We visited the Doncaster store
We visited the Doncaster store and a lovely guy called Brad looked after us . He was so friendly and happy. He was professional and knowledgeable. I would definitely go into this store again.
28 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
We are so happy to hear that you had a positive experience at our Doncaster store. We appreciate your kind words about Brad. It is wonderful to hear that he was able to provide you with such a great experience. We strive to provide our customers with excellent service and we are thrilled that Brad was able to meet your expectations.
Best wishes,
Jasmyn
I was served by brad and saba at the…
I was served by brad and saba at the perfume shop and they was so amazing thankyou so much
28 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brad and saba were very helpful and…
Brad and saba were very helpful and polite in the Doncaster store
28 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
We are delighted to hear about your positive experience with Brad and Saba! Their dedication to providing excellent customer service is appreciated. We strive to create a welcoming and helpful environment for all our customers.
Best wishes,
Jasmyn
It was a great shopping experience
It was a great shopping experience.
Very friendly and patient staffs.
23 March 2025
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your wonderful review! We're so happy to hear you had a positive shopping experience. We appreciate your kind words about our staff.
Best wishes,
Jasmyn
Really helpful service and great price
Really helpful service and great price. Mollie checked and confirmed they were the most competitive price for the chosen perfume. I opted for the 150ml instead of the 100ml. I would definitely recommend the service and products. 😃
23 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your kind words and positive review. We're thrilled to hear that you found our service helpful and our prices competitive. We appreciate you choosing us for your perfume needs and that you opted for the larger size. We strive to provide excellent customer service and high-quality products, and we're glad you had a positive experience.
Best wishes,
Jasmyn
I went in Doncaster store and Brad was…
I went in Doncaster store and Brad was very helpful thankyou
21 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I was served by saba at the doncaster…
I was served by saba at the doncaster branch and she was absolutely amazing can't recommend her enough thankyou so much saba
20 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brilliant service from Saba really…
Brilliant service from Saba really helpful in finding me a perfume
20 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Saba took me through all of the…
Saba took me through all of the fragrances and explained which one would be best for travel. Well mannered and knew her stuff.
Thank you
18 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I was looking for perfume as gift my mumy
I was looking for perfume as gift for my mummy and I was serving by Mollie she was super nice and help me with everything thank you end the gift will fly to Poland 🇵🇱
18 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience with our team member. It's wonderful to know that Mollie was able to help you find the perfect gift for your mother. We hope your mother loves it!
Many thanks,
Jasmyn
Saba was so nice and attentive to me
Saba was so nice and attentive to me. Also a nice place to get nice perfumes for your love ones
18 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Saba she It good service I love it
Saba she It good service I love it
18 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I hâd a great experiente with Becky…
I hâd a great experiente with Becky today în Doncaster store.
17 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I had a great experience with mollie
I had a great experience with mollie, she was really patient and attended to me in a very professional manner
17 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great experience from Saba
Great experience from Saba! Great deals aswell!
15 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brad at Doncaster was amazing
Brad at Doncaster was amazing. He was very helpful and had 5* customer service.
14 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brad at Doncaster was lovely and helped…
Brad at Doncaster was lovely and helped me pick the scent for me. Amazing customer service!
14 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brad was very helpful and good customer…
Brad was very helpful and good customer service highly recommend other to come
14 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Great customer service
Great customer service! Mollie was quick, friendly, and attentive. Highly recommend!
13 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Brad at Doncaster Frenchgate was very…
Brad at Doncaster Frenchgate was very helpful and friendly
Excellent customer service
13 March 2025
Unprompted review
Reply from The Perfume Shop - Doncaster 161
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.