I got served by Debbie today she was so lovely. Took the time to let me smell different perfumes nothing was a bother. Gave some recommendations too on what perfumes were nice and best sellers. Would... See more
Company replied
Location
Switch locationUnit 15a, Kingsgate Centre, KY12 7QU DUNFERMLINE, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped in for a look and bought 2 perfumes and 1 aftershave. Claire (Dunfermline) what a sales lady!!!! Thank you for being so patient, totally honest and extremely helpful. Thank you.
Company replied
John was really good, knowledgeable and took the time to show and smell all the scents we were interested in. He also chucked in a few freebie’s and samples. Highly recommend and will use again
Had such a lovely experience today in the Dunfermline store. Claire was so lovely, friendly and professional. So impressed about her perfume knowledge and we managed to pick one I love ! Thank you so... See more
Company replied
Company details
- #35 of 114 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #22 of 84 best companies in Cosmetics and Perfumes Supplier
- #43 of 131 best companies in Cosmetics shop
- #27 of 67 best companies in Flavours, fragrances and aroma Supplier
- #29 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 15a, Kingsgate Centre, KY12 7QU, DUNFERMLINE, United Kingdom
4.9
Excellent
71 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
John was really good
John was really good, knowledgeable and took the time to show and smell all the scents we were interested in. He also chucked in a few freebie’s and samples. Highly recommend and will use again
5 July 2026
Unprompted review
Claire gave excellent customer service and advice…
Excellent customer service and advice from Claire. Would definitely return there, even although I live a bit further away.
2 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Popped in for a look and bought 2…
Popped in for a look and bought 2 perfumes and 1 aftershave. Claire (Dunfermline) what a sales lady!!!! Thank you for being so patient, totally honest and extremely helpful. Thank you.
30 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was super helpful and…
Claire was super helpful and knowledgeable. Came in looking for a new scent within a set budget and came away super happy.
29 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Customer Service
Claire was lovely, with extensive perfume knowledge and great customer service.
27 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service
I got served by Debbie today she was so lovely. Took the time to let me smell different perfumes nothing was a bother. Gave some recommendations too on what perfumes were nice and best sellers. Would definitely recommend going here very helpful and friendly
24 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had an excellent experience
Had an excellent experience today! John was very friendly and helped me find exactly what I was looking for.
23 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks a lot
John was super friendly and helpful today! I Had not a clue what I was looking for and he took the time to show me various fragrances appropriate to my budget. Great customer service, will be back.
21 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love debbie
I had such a great experience with Debbie she was so kind and conversational, great at sales and i’m so happy with the perfumes I got!
15 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 STARS ⭐ Had such a lovely experience today in…
Had such a lovely experience today in the Dunfermline store. Claire was so lovely, friendly and professional. So impressed about her perfume knowledge and we managed to pick one I love ! Thank you so much for such amazing hospitality 😁!
11 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was really nice and helped me…
Claire was really nice and helped me out a lot with what to pick
6 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by Claire and had a lovely…
Was served by Claire and had a lovely experience. Bought a gift for my brother's girlfriends birthday and Claire offered to gift wrap it for me which didn't take long and looked beautiful even had happy birthday ribbon!
4 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sensational service from John and…
Sensational service from John and Claire, went in unsure what I was looking for and their patience and attention to detail was second to none. Having been to a few stores to get the right fragrance I hadn't really been given any support in my purchase however both John and Claire went above and beyond to make sure I was able to test aftershaves out and pick the right scent for me as well as this they helped wrap my present as well which was the icing on the cake. Really appreciate the support 5 star service 👏
1 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Claire was really helpful and knowledgeable, really helped narrow down the huge choice available. Great deals and gift wrapping too. Will definitely return.
1 June 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire in Dunfermline town centre store…
Claire in Dunfermline town centre store was fabulous, my brother was looking for a perfume for his wife’s birthday and Claire went above and beyond to find the perfect gift
31 May 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire in Dunfermline 5 ⭐️ service
Went in to the Dunfermline store where Claire served me. Fantastic helpful and very informative. Helped me choose a new fragrance and advised on a couple of new ones to try. Came home with a new perfume and a couple of samples. Very delighted. Thank you
29 May 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John the worker in dunfermline…
John the worker in dunfermline kingsgate perfume shop was AMAZING! He was the sweetest guy and even offered us some samples etc and what discounts there were available! he helped us out so much and i’ve never met such a nice worker, thank you john! 🤗
14 May 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
John in the store was great at helping me to choose a perfume for my mum - he took the time to show me several options at various price points. The returns policy is also great, as it’s quite tricky to choose a perfume for someone else, so that was reassuring. Great service, thanks!
16 May 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John was lovely and helpful
John was lovely and helpful, I managed to not only get what I was looking for, but I also was made aware of an offer, which I wasn’t aware of. Can’t fault the service.
2 May 2026
Unprompted review
Reply from The Perfume Shop - Dunfermline 193
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.