Fantastic service from your colleagues in the Eastbourne store today. Rachel who was my server really knew the products and gave me the best advice and education on fragrance that I never even kne... See more
Company replied
Location
Switch locationUnit 51, Eastbourne Arndale Centre, Eastbourne, BN21 3NW EASTBOURNE, GB
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See what reviewers are saying
I was served by Vicky at the Eastbourne branch who was very approachable and helpful. She was knowledgeable about the different scents within the Alien fragrance wardrobe, which assisted me in making... See more
Company replied
Shopped here recently and the girls were so friendly and helped me find just what I was looking for really recommended this place, the prices always beat the competitors. Aliya was the most helpful th... See more
Company replied
Elise and Armine were wonderful, especially Elise she was kind and patient with my budget friendly price. Highly recommend with better deals than the perfume shop in the beacon centre.
Company replied
Company details
- #30 of 110 best companies in Perfume store
- #67 of 220 best companies in Beauty product supplier
- #22 of 83 best companies in Cosmetics and Perfumes Supplier
- #39 of 134 best companies in Cosmetics shop
- #28 of 67 best companies in Flavours, fragrances and aroma Supplier
- #27 of 109 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51, Eastbourne Arndale Centre, Eastbourne, BN21 3NW, EASTBOURNE, United Kingdom
4.6
Excellent
29 reviews
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Armine from Eastbourne store was just…
Armine from Eastbourne store was just amazing .Very helpful.Thank you
24 April 2026
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely staff especially Armine
Lovely staff especially Armine. Was assisted me very well.
13 April 2026
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Charlolte today.
Excellent service from Charlolte today.
18 March 2026
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
amine was amazing and very helpful
7 February 2026
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding service with great professional staff
Fantastic service from your colleagues in the Eastbourne store today. Rachel who was my server really knew the products and gave me the best advice and education on fragrance that I never even knew I needed. She was so knowledgable and friendly and even told me what notes were in each scent.
Truly remarkable service from well presented and professional staff with a friendly welcoming atmosphere on the store from her and her colleague Vicky. Definitely will be going back there again soon.
Well done TPS!!
31 December 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thank you so much for your feedback and kind words. Have a great new year.
The Perfume Shop.
Really lovely shopping experience
Really lovely shopping experience. Everyone very knowledgeable
27 December 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.
The Perfume Shop
Came here recently
Shopped here recently and the girls were so friendly and helped me find just what I was looking for really recommended this place, the prices always beat the competitors. Aliya was the most helpful thankyou xxx
19 December 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Wasn't sure what we was looking for…
Wasn't sure what we was looking for Aliyah a staff member was so helpful.
Well done Aliyah
29 December 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Went to the store to buy some gift to…
Went to the store to buy some gift to my love ones and the staff Armine was very accommodating she helped me a lot.
29 November 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Amazing customer service at mine was a…
Amazing customer service at mine was a delight
26 November 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Very helpful
Friendly staff, great experience and highly recommend. Thank you, Vicky!
29 September 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! it's great to hear of your 5* experience, thank you.
The Perfume Shop
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
I was served by Vicky at the Eastbourne…
I was served by Vicky at the Eastbourne branch who was very approachable and helpful. She was knowledgeable about the different scents within the Alien fragrance wardrobe, which assisted me in making an informed decision on which version of Alien I should buy. Really lovely lady, in fact both her and her colleague were great. Thank you so much.
30 August 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hello,
We appreciate your positive feedback! We are so glad to hear about your experience and that our team members' expertise enhanced your visit, assisting you in making an informed decision. Thank you for taking the time to share.
Kind regards,
Jasmyn
The Perfume Shop
The perfume are fake
I bought Chanel perfume and I am very disappointed. The perfumes are fake and they don't smell. I bought the same perfume in another store and it is very different.
25 July 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi Ina,
We're truly sorry to hear that you're disappointed with you recent purchase. At The Perfume Shop, we only sell 100% genuine products, sourced directly from the brands or their authorized distributors.
We'd really like to look into this further and make things right. Please reach out to Customer Services with your order number and details so we can investigate and support you directly.
Email us at: reviews@theperfumeshop.com
Kind regards,
Sharain - The Perfume Shop
Charlotte was extremely friendly
Charlotte was extremely friendly, helpful and patient. Great experience and I’m very happy with my purchase.
31 July 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Amazing shop
We came in today, was helped by Armire and we had possibly the best experience. She knew exactly what she was talking about, so she was very helpful and was super friendly. Thank you
23 July 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Armine was wonderful
Armine was wonderful and very helpful when it came to customer service and showing the difference between fragrance, I would highly recommend for anyone who’s looking to smell good.
23 July 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
On the 19th of july 2025 was my best…
On the 19th of july 2025 was my best friend birthday I didn’t know what to buy her so I went to the perfume shop in eastbourne beacon shopping centre
I was Greeted by this Pretty lovely girl, her name was Charlotte
Because of her service I bought the perfume that she recommended and I tell you what she is really an asset to the company. I think the perfume shop should employe girls like her all across their shops
I know what to go for my next present
thank you Charlotte.
19 July 2025
Unprompted review
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Reply from The Perfume Shop - Eastbourne 76
Hi,
Thanks for your review.
The Perfume Shop
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